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For Companies At a Glance
- Tasks: Manage housing services, engage with tenants, and ensure community wellbeing.
- Company: Loreburn is a social landlord providing affordable homes in Dumfries & Galloway.
- Benefits: Enjoy flexible working, competitive pay, and 8 weeks paid holiday pro-rata.
- Why this job: Make a real impact in communities while enjoying a supportive and empowering culture.
- Qualifications: Experience in housing or customer service; CIH qualification preferred but not essential.
- Other info: Home-based role with travel required; driving licence necessary.
The predicted salary is between 12948 - 16138 £ per year.
Overview
Part Time (14 hours per week) – Location: Dumfries & Galloway (regular travel within the region required). Salary range: £32,372 – £40,347 FTE (£12,948 – £16,138 pro-rata) + competitive benefits package + on call rota payments. Hours: 14 hours each week (0.4 FTE) worked Thursday and Friday.
Organisation: Loreburn is a registered social landlord (RSL) and Scottish Charity, with 2,700 homes across Dumfries & Galloway. Our vision is to ‘create great places to live’ by providing good quality, well maintained, and affordable homes.
The Role: Housing Officers deliver high quality housing management services within a defined patch in the East of the region. Responsibilities include tenancy and estate management, voids and lettings, income collection, tenancy enforcement and tenant/community engagement. The role is home based with regular attendance at patches, in-person meetings, and training events across the region.
Responsibilities
- Deliver high quality housing management services within a defined patch in the East of the region.
- Carry out tenancy and estate management, voids and lettings, income collection, tenancy enforcement, and tenant/community engagement.
- Maintain a visible and responsive presence in communities, build strong relationships with tenants, and address a range of housing matters.
- Attend regular home visits and work with tenants experiencing complex circumstances with empathy and professionalism.
- Act in line with the tenant-first ethos and collaborate to deliver services that have a positive impact.
- Be prepared to travel within the region and be in proximity to the East patch (Dumfries and surrounding area).
What We’re Looking For / The Ideal Candidate
- Strong commitment to delivering an exceptional service experience and effective communication.
- Ability to work autonomously and independently.
- Housing sector knowledge and experience.
- CIH Level 2 or 3 qualification or relevant experience and willingness to work towards.
- Ability to build strong professional relations with tenants and possess strong customer service skills.
- Highly organized with excellent time management and ICT proficiency (Microsoft Office).
- Confident in taking ownership of issues and proactively seeking solutions.
- Willingness to participate in the on-call rota.
- Home-based role requiring a suitable space and access to broadband; driving licence and access to a vehicle are necessary.
Working With Us / Benefits
- Competitive pay and rewards
- Matched pension contributions up to 8% and life cover of 3 x salary
- Salary sacrifice options for pension contributions
- 8 weeks paid holiday (pro-rata) including 12 fixed public holidays and a Christmas closure
- Wellbeing Time – flexible balance across the year
- Westfield Health Plan – contributions towards health services and wellbeing
- Employee discounts including cashback and retail/gym discounts
- Family-friendly policies
- Flexible working and the Hub, Home and Roam model
- Support for continuous professional development and protected learning time
- Values-based culture offering autonomy and empowerment
How To Apply
Apply by completing the online Recruitment Application Form which can be accessed by clicking the Apply button now.
Closing date for applications: 9am Thursday 18th September 2025
Interview date: Thursday 25th September 2025
We’re committed to making our recruitment practices accessible. If you need adjustments during the recruitment process, please let us know.
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Housing Officer (East) employer: s1jobs
Contact Detail:
s1jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer (East)
✨Tip Number 1
Familiarise yourself with the local housing issues in Dumfries & Galloway. Understanding the specific challenges and needs of the community will help you demonstrate your commitment to delivering exceptional service during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in or around Dumfries & Galloway. Attend local events or join online forums to build connections that could provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss your experience with tenancy and estate management. Be ready to share specific examples of how you've successfully handled similar responsibilities in the past, showcasing your ability to work autonomously and effectively.
✨Tip Number 4
Highlight your customer service skills and any relevant qualifications, such as CIH Level 2 or 3. Even if you don't have these qualifications yet, express your willingness to pursue them, showing your commitment to professional development.
We think you need these skills to ace Housing Officer (East)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Housing Officer position. Tailor your application to highlight how your skills and experiences align with what Loreburn is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in housing management or customer service. Mention specific examples where you have successfully managed tenancies or engaged with communities, as this will demonstrate your suitability for the role.
Showcase Your Skills: Make sure to showcase your organisational skills, time management abilities, and ICT proficiency. Provide examples of how you've used these skills in past roles, especially in situations that required independent work or problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about the role and how you can contribute to Loreburn's vision of creating great places to live. Be sure to convey your commitment to exceptional service and community engagement.
How to prepare for a job interview at s1jobs
✨Show Your Commitment to Service
Demonstrate your strong commitment to delivering exceptional service during the interview. Be prepared to share examples of how you've gone above and beyond for tenants or clients in previous roles.
✨Highlight Your Housing Sector Knowledge
Make sure to discuss your knowledge and experience in the housing sector. If you have a CIH qualification, mention it, and be ready to talk about relevant experiences that showcase your understanding of tenancy and estate management.
✨Emphasise Communication Skills
Effective communication is key for a Housing Officer. Prepare to discuss how you've built strong relationships with tenants and how you handle difficult conversations with empathy and professionalism.
✨Demonstrate Organisational Skills
Since the role requires excellent time management and organisation, be ready to provide examples of how you've successfully managed multiple tasks or projects simultaneously, especially in a home-based or remote setting.
