At a Glance
- Tasks: Lead quality assurance initiatives and ensure compliance across operational teams.
- Company: Join Advice Direct Scotland, a national charity dedicated to delivering impartial advice.
- Benefits: Enjoy a 4-day work week, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in customer experiences while using innovative AI tools.
- Qualifications: Experience in quality assurance and a passion for customer excellence.
The predicted salary is between 44595 - 54505 £ per year.
Advice Direct Scotland (ADS) is seeking a Quality Assurance & Compliance Lead to strengthen quality standards, regulatory compliance and customer outcomes across our operational teams. You will use AI-powered monitoring tools and performance insights to ensure high-quality customer interactions and robust compliance.
Join a national charity delivering impartial advice across Scotland with a focus on continuous improvement, coaching and delivering excellent customer experiences.
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