At a Glance
- Tasks: Handle customer complaints in Italian and English, ensuring prompt and fair resolutions.
- Company: Global client based in Glasgow City Centre with a strong focus on customer service.
- Benefits: Hybrid working, competitive salary up to £28k, and fantastic benefits.
- Other info: Must reside in Scotland with full right to work status.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Fluent in Italian and English, with previous complaint handling experience.
The predicted salary is between 25200 - 30800 £ per year.
Pertemps are currently working for a global client based in Glasgow City Centre who have a new role for candidates who are fluent in Italian and English.
This role would suit someone who has experience in customer service from financial services, but they would also consider candidates from call centre.
The role is working hybrid, salary up to £28k depending on experience and the benefits are fantastic.
YOU MUST ALREADY LIVE IN SCOTLAND WITH FULL RIGHT TO WORK STATUS
Do you love helping customers? Are you curious and enjoy investigating and resolving complaints?
Key Responsibilities
- Ensure complaints are identified, investigated and resolved promptly and fairly
- Investigate complaints thoroughly correctly identifying root causes
- Write Final Resolution Letters
- Meet company’s Quality and Efficiency Standards
- Focus on SLA’s and Regulatory timelines
- Pipeline/Caseload management for your language skills including English
- Work to company Standards and Frameworks.
- Participate in the Training and Competency Framework
Qualifications
- Previous experience in a complaint handling role
- Fluent in Italian
- Fluent/Advanced English
- Excellent Listening Skills is a must
- High Standards of verbal and written Communication skills is a must
- Experience in liaising with the Financial Ombudsman or other regulatory body is desirable
- Experience of using Microsoft Office Packages
- #J-18808-Ljbffr
Italian Speaking Complaints Handler in Glasgow employer: s1jobs
Join a dynamic global company in the heart of Glasgow City Centre, where your skills in Italian and English will be valued in a supportive and collaborative work environment. With a competitive salary of up to £28k and exceptional benefits, this role offers not only a chance to excel in customer service but also opportunities for professional growth within a company that prioritises employee development and satisfaction. Experience a hybrid working model that promotes work-life balance while being part of a team dedicated to resolving customer complaints with care and efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Italian Speaking Complaints Handler in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at s1jobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like s1jobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Italian Speaking Complaints Handler in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to s1jobs:Your cover letter is your chance to shine! Tell us why you want to work at s1jobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at s1jobs!
How to prepare for a job interview at s1jobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
