Make a Real Difference Every Day
At Advice Direct Scotland, we're passionate about helping people overcome financial challenges and build a better future. As one of Scotland's leading charities, we provide free, practical, and impartial advice on debt, consumer rights, energy, and a range of other issues affecting people's lives.
The Role
As a Debt Advisor, you will support individuals facing financial difficulties by providing clear, accurate, and tailored debt advice. You'll help clients understand their options, explore suitable debt solutions, and take practical steps towards financial stability.
Using a variety of communication channels including telephone, email, webchat, and social media, you'll deliver a professional, non-judgemental, and supportive service while ensuring advice meets regulatory and quality standards.
Key Responsibilities
- Deliver high-quality debt advice in line with current legislation and best practice.
- Assess clients' financial circumstances, including income, expenditure, and liabilities.
- Help clients identify and access appropriate debt solutions.
- Support clients in preparing financial statements and action plans.
- Identify vulnerabilities and provide appropriate support and referrals.
- Maintain accurate case records using Salesforce.
- Meet quality, compliance, and service delivery standards.
- Participate in ongoing training, coaching, and team development activities.
- Contribute positively to a supportive and collaborative team culture.
About You
We're looking for someone who is empathetic, resilient, and committed to helping others.
You Will Have
- Excellent communication and listening skills.
- The ability to explain complex information in a simple and understandable way.
- Strong organisational skills and attention to detail.
- Confidence using IT systems and databases.
- A professional and customer-focused approach.
- The ability to remain calm and solution-focused when dealing with sensitive circumstances.
Essential
Experience & Qualifications
- Experience in debt advice, money advice, welfare advice, or a regulated advice environment.
- Excellent written and verbal communication skills.
- Good IT skills.
Desirable
- Contact centre experience.
- MATRICS certification or equivalent debt advice qualification.
- Experience using Salesforce or similar CRM systems.
- Full training will be provided for the right candidate.***
Proposed Start Date:
Tuesday, 3 November 2026
What We Offer
- 4-Day Working Week
- 30.5 Days Annual Leave (pro rata where applicable)
- Employer Pension Contributions
- Employee Assistance Programme (EAP)
- Employee Benefits Platform
- Comprehensive Training & Development
- Career Progression Opportunities
- Supportive and Inclusive Culture
- The Opportunity to Make a Genuine Difference to People's Lives
31.25 hours per week | 4-Day Working Week
Monday to Friday | 9:00am - 6:00pm (4 days per week)
Equality, Diversity & Inclusion
Advice Direct Scotland is proud to be a Disability Confident Employer. We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds, experiences, and communities.
If you require any reasonable adjustments during the recruitment process, please let us know and we'll be happy to support you.
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