Business Support Assistant in Glasgow

Job Title: Business Support Assistant

Department: Executive Office

Salary: Grade 2 (£24,497 - £25,067)

Contract: Full time, Permanent Contract

Pattern: 35 hours per week (9:00 - 5:00pm Monday to Friday)

Role Overview

Queens Cross Housing Association is an award-winning social landlord based in the northwest of Glasgow. With 4,355 properties adjacent to the city centre and West End and the Forth and Clyde canal running through, it is a place where people are proud to live and to work. Queens Cross Group includes a Registered Social Landlord, a property management subsidiary (Queens Cross Factoring) and a social enterprise which lets commercial property (Queens Cross Workspace).

Recognised for its innovation, quality services and high performance, Queens Cross Housing Association is looking to appoint a Business Support Assistant within our Business Support team.

Key Responsibilities

• Deliver a professional, friendly and efficient front-line reception and customer service for the QC Group, resolving enquiries at first point of contact wherever possible.
• Provide a consistent meet-and-greet service for visitors, including issuing identity badges, managing sign-in/out and escorting to meeting rooms.
• Manage the safe, accessible and professional appearance of the reception area; coordinate groups and handle incoming/outgoing mail, goods and supplies in line with GDPR and corporate guidelines.
• Use digital systems (including QL) for routine information updates, contact creation, secure document handling and data entry; promote digital/paperless options.
• Provide ad-hoc support to the Association, including occasional contact-centre cover, and work collaboratively with colleagues to improve processes and customer satisfaction.

Essential Criteria

• Minimum 6 months' recent experience in a busy front-line customer service role involving face-to-face contact with the public.
• Experience of accurate data entry and record-keeping using computer systems.
• SCQF Level 4 / Standard Grade / SVQ Level 1 (or completed Modern Apprenticeship) or equivalent experience.
• Willingness to achieve CIH Level 2 within 18 months of appointment.
• Competent user of Microsoft Outlook and basic Microsoft Office applications (Word/Excel).
• Ability to communicate clearly and professionally in writing, and to work flexibly (including occasional cover outside normal hours).

We Will

Provide a generous pay and reward package, including 40 days leave per year, 7% or 4% employer pension contribution, green initiatives, family friendly policies, health & wellbeing commitment and much more. Read all about our benefits and commitments on our website.

This vacancy will close on 21 September 2026 at 5:00pm.

Interviews expected to take place on 1 October 2026.