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For Companies At a Glance
- Tasks: Provide excellent customer support and manage tenancy enquiries in a flexible work environment.
- Company: Join Loreburn, a community-focused social landlord with over 40 years of service.
- Benefits: Enjoy competitive pay, generous holiday, and health benefits, plus flexible working options.
- Why this job: Make a real difference in your community while developing your skills in a supportive team.
- Qualifications: Strong customer service skills and IT proficiency are essential; experience is a plus.
- Other info: Great career growth opportunities and a values-based culture that empowers you.
The predicted salary is between 22932 - 28947 £ per year.
Overview
Location: Dumfries & Galloway (primarily home based with some regional travel) with a requirement to attend training and meetings in Dumfries.
Salary range: £22,932 – £28,947 + competitive benefits package.
Hours: 35 hours, working Monday to Friday, 9am to 5pm, with one hour (unpaid) lunch break.
About Us
Loreburn is a registered social landlord (RSL) and Scottish Charity, with 2,700 homes across Dumfries & Galloway. Established more than 40 years ago, our vision and mission is to ‘create great places to live’ by providing good quality, well maintained, and affordable homes.
As a community-based association, we place our tenant facing services at the heart of the communities we serve. Our ‘Hub, Home & Roam’ working model allows our team to work flexibly, ensuring they can be where they’re most needed, supported by the right tools and resources to deliver on our commitments to tenants and communities.
The Role
Our Customer and Business Support colleagues are at the forefront of our housing services provision, providing a helpful and responsive first point of contact service through a range of channels. You’ll be dealing with tenancy related enquiries, housing applications and offer signposting advice. The role also performs a variety of business administration support tasks and requires someone who is highly organised and IT proficient, who can manage changing priorities and work effectively both independently and as part of a team in a remote workforce.
What We’re Looking For
What’s really important is that you have a strong commitment to excellent service delivery and are highly organised in your approach. Experience in a similar customer service role would be an advantage and admin experience and IT skills across a range of packages are essential.
The Ideal Candidate Will
- Have knowledge of the housing sector and/or customer service
- Be comfortable working with a high degree of autonomy
- Possess strong customer service skills and able to handle challenging situations with empathy and professionalism
- Be highly organised with excellent time management skills and the ability to plan tasks and projects.
- Be ICT proficient, particularly across Microsoft packages.
- Be confident to take ownership of issues and proactively seek solutions.
We value potential and a commitment to learning and encourage applicants who may not possess every requirement to find out more.
As a home based role, the ability to work from home in a suitable space, along with access to broadband is required. A willingness and ability to travel to accommodate meetings or training sessions will also be necessary.
Please take a look through the role profile for more information about the role, what’s required, and the skills and competencies we’re looking for.
Working With Us
Along with a supportive work environment and a collaborative culture, we offer generous benefits and a great work/life balance.
- Competitive pay and rewards
- Matched pension contributions up to 8% and life cover of 3 x salary
- Salary sacrifice options for pension contributions
- 8 weeks paid holiday (pro-rata) which includes 12 fixed public holidays and a Christmas closure
- Wellbeing Time – alternative to a 34-hour week. Staff have 49 hours (pro-rata) throughout the year to offer greater flexibility and support to health and work/life balance
- Westfield Health Plan – contributions towards a range of services including dental, optical, therapies, counselling and wellbeing services.
- Employee discounts including Blue Light card, cashback and high street retail and gym discounts
- Family friendly policies
- Flexible working and a Hub, Home and Roam working model
- Support for continuous professional development and protected learning time
- Strong values-based culture offering autonomy and empowerment
- Paid volunteering days
- Long service rewards
- Professional fees – Loreburn will reimburse one set of annual fees paid by employees for membership of professional institutions when such membership is directly relevant to our work
How to Apply
Apply by completing the online Recruitment Application Form.
Closing date for applications: Monday 16 February 2026 at 9am.
Interview date: Monday 23 February 2026.
We’re committed to making our recruitment practices as accessible as possible for everyone, this includes making any necessary adjustments. If you need us to do anything differently as part of the recruitment process, please let us know.
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Customer and Business Support Assistant employer: s1jobs
Contact Detail:
s1jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Business Support Assistant
✨Tip Number 1
Get to know the company! Research Loreburn and its values. When you understand their mission to create great places to live, you can tailor your conversations to show how you fit into that vision.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you would handle different scenarios. Role-play with a friend or family member to build confidence in your responses.
✨Tip Number 3
Be ready to showcase your IT skills! Brush up on Microsoft packages and be prepared to discuss how you've used them in previous roles. This will help you stand out as someone who can hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Loreburn team.
We think you need these skills to ace Customer and Business Support Assistant
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries and provided support in previous roles, so share specific examples that demonstrate your skills!
Be Organised and IT Savvy: Since the role requires strong organisational skills and IT proficiency, mention any relevant tools or software you’ve used. We love seeing candidates who can manage their time well and adapt to changing priorities!
Tailor Your Application: Take a moment to tailor your application to our values and mission. Show us how your personal goals align with creating great places to live and supporting our communities. It’ll make your application stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at s1jobs
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the housing sector and customer service. Familiarise yourself with Loreburn's mission and values, as well as their 'Hub, Home & Roam' model. This will show that you're genuinely interested in the role and understand what they stand for.
✨Showcase Your Organisational Skills
Since the role requires excellent organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload and adapt to changing situations, as this will demonstrate your ability to thrive in a dynamic environment.
✨Practice Empathy in Customer Service
Given the nature of the role, it's crucial to handle challenging situations with empathy and professionalism. Think of specific instances where you've dealt with difficult customers or situations, and be prepared to share how you resolved them while maintaining a positive experience.
✨Get Comfortable with IT
As the job requires proficiency in various IT packages, especially Microsoft tools, make sure you're confident in using them. If there are any specific software mentioned in the job description, consider doing a quick refresher or practice session to ensure you're ready to discuss your skills during the interview.
