Assistant Manager: Operational Resilience

Job Purpose

The role supports the delivery and continuous improvement of the Bank's Operational Resilience Framework. It is responsible for coordinating resilience activities, maintaining key resilience artefacts and supporting business continuity, incident management, scenario testing, vulnerability management and governance reporting.

The role supports the delivery and continuous improvement of the Bank's Operational Resilience Framework. It is responsible for coordinating resilience activities, maintaining key resilience artefacts and supporting business continuity, incident management, scenario testing, vulnerability management and governance reporting.

Key Responsibilities

Operational Resilience Framework

• Maintain Operational Resilience policies, procedures, standards, guidance and supporting records.
• Support the ongoing review and development of the Operational Resilience Framework.
• Maintain records of Important Business Services, impact tolerances, critical dependencies and mapping outputs.
• Coordinate annual reviews and evidence gathering across business areas.
• Maintain resilience action logs, plans and management information.
• Support risk and control assessments relating to Operational Resilience.

Business Continuity & Planning

• Support the development, maintenance and review of Business Continuity Plans and supporting playbooks.
• Coordinate annual continuity plan reviews and track completion across business areas.
• Maintain continuity documentation, contact lists, recovery requirements and supporting evidence.
• Support alignment of business continuity arrangements across people, premises, technology, data and third parties.
• Assist with awareness activities and practical guidance for plan owners and business stakeholders.

Resilience Testing & Scenario Exercising

• Coordinate the resilience testing programme and scenario exercises.
• Support preparation of exercise materials, participant briefings, evidence packs and test documentation.
• Record outcomes, lessons identified and improvement actions arising from tests and exercises.
• Maintain testing schedules and track actions through to completion.
• Support validation of impact tolerances, recovery arrangements and critical dependencies.

Vulnerability & Remediation Management

• Maintain the resilience vulnerability register and associated action plans.
• Support annual resilience vulnerability assessments relating to Important Business Services.
• Coordinate evidence collection and monitor progress against remediation plans.
• Escalate overdue or material resilience actions through appropriate governance channels.
• Produce reporting on vulnerabilities, actions, themes and delivery progress.

Incident Management & Lessons Learned

• Support the administration of Incident Management and Crisis Management arrangements.
• Maintain incident records, action logs, contact information and supporting documentation.
• Coordinate post-incident reviews and capture lessons identified and remediation actions.
• Track completion of incident actions and support reporting of recurring themes.
• Provide coordination and documentation support during significant incidents where required.

Governance, Reporting & Stakeholder Support

• Prepare Operational Resilience management information, dashboards and committee papers.
• Maintain governance records, decisions, actions and supporting evidence.
• Support regulatory self‑assessments, audits, assurance reviews and information requests.
• Engage with stakeholders across the Bank to obtain resilience information and deliver agreed activities.
• Support Operational Resilience training, awareness and communications.
• Monitor relevant regulatory and industry developments and help reflect changes in internal documentation.

About Us

At Hampden Bank, we provide private banking as it should be: approachable, accessible expertise delivered through loyal, long‑lasting client relationships. Personalised service is at the core of our business, with a culture that is built on relationships. We take the time to get to know our clients to help them achieve their aspirations.

Why join us

As a growing and ambitious company, we seek people to join our team who share our values; Proud Ownership, Absolute Integrity, Total Inclusivity, Winning Teamwork and Purposeful Growth. We are committed to an inclusive culture where everyone is comfortable to be their authentic self. We recognise, value and respect diverse cultures, knowledge, and identities. We work together to ensure collaboration, development, and success for everyone, supporting them to thrive and reach their potential. We offer exciting career opportunities through professional and personal development, and have an extensive range of benefits you can enjoy.

Hybrid working / flexible working

We support hybrid working and our policy is that colleagues spend at least 60% of their working week in the office to connect and collaborate with their colleagues. We are open to considering requests from candidates who are looking for flexible arrangements. Please talk to us at interview about the flexibility you are looking for, and we will explore what is possible for the role. We cannot promise to meet every request, but we will not judge you for asking.

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