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- Tasks: Handle customer queries and manage incidents with a focus on excellent communication.
- Company: Join a supportive team in a friendly office environment, not a large call centre.
- Benefits: Enjoy a competitive salary, optional healthcare, and annual bonuses.
- Why this job: Experience a dynamic role with unique hours that promote work-life balance.
- Qualifications: Strong communication skills and a positive attitude are essential; experience is a plus.
- Other info: Blue Arrow values diversity and is committed to providing opportunities for all.
The predicted salary is between 21000 - 30000 £ per year.
Permanent vacancy – Customer Service Advisor Salary – 26,499Location – Hillington Excellent benefits package and working environment Working hours – 11 hour shifts (07:30-18:30)Two week rotational shift working Week 1 – Monday, Tuesday, Saturday & Sunday Week 2 – Monday, Tuesday and Wednesday Our client based in Hillington, is looking for a Customer Service Advisor to join their busy office. This is a lovely role dealing with customer questions and queries. It\’s a fast-paced role but in a lovely environment and not a large call centre. No two days will be the same as you will always be learning. Lovely team and company with excellent staff retention rates. The working hours are really unique but offer an excellent work like balance. Please read below to find out more…..Key Responsibilities* Inbound calls for incidents within the clients portfolio* Manage each incident to resolution, this involves contacting client\’s senior management * Conference calls with the Business Continuity Team* Off site client training may be required* Client administration using various applications* Weekly Dashboard Excel call reportsAbout the person* Where Call Centre Experience would be an advantage for this job its not actually essential, we are looking for someone who can provide first class communication skills, both written and oral* Good keyboard skills* An excellent telephone manner and attitude is essential* A flexible and hard-working attitude, with a can do mind set* Ability to work effectively as part of a team* Ability to accurately capture data for reporting to Business Continuity* Excel, Word and email experience required* Good timekeeping and attendance record is essentialCompany Benefits * Salary of 26,499.77 per year basic salary.* Optional Healthcare after 6 months * Discretionary Annual Profit Related Bonus* Pension Scheme in line with current Government guidelines* Annual Salary review every AprilIf you have the relevant skills and would like to hear more about this excellent company submit your CV and I will be in touch.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service Advisor / Call Handler - Hillington employer: S1jobs.com
Contact Detail:
S1jobs.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor / Call Handler - Hillington
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding their approach to customer service will help you align your responses during any interviews or conversations, showcasing that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role requires excellent telephone manners, consider role-playing scenarios with friends or family to build confidence in handling various customer queries.
✨Tip Number 3
Brush up on your Excel skills, as you'll be required to manage data and create reports. Familiarity with functions and formulas can set you apart from other candidates and demonstrate your readiness for the role.
✨Tip Number 4
Be prepared to discuss your flexibility and teamwork abilities. Think of examples from past experiences where you've successfully worked in a team or adapted to changing situations, as these qualities are highly valued in this position.
We think you need these skills to ace Customer Service Advisor / Call Handler - Hillington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Advisor role. Emphasise your communication skills, ability to work in a team, and any experience with customer interactions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work as a Customer Service Advisor and how your skills can contribute to their team.
Highlight Relevant Skills: In your application, focus on your proficiency with Excel, Word, and email, as well as your ability to manage incidents and provide excellent customer service. Use examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at S1jobs.com
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. Practice answering common questions clearly and concisely, and don’t hesitate to ask for clarification if you don’t understand something.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the responsibilities involved. Be ready to discuss how your previous experiences align with the tasks mentioned, such as managing incidents and client administration.
✨Emphasise Teamwork
This role requires working effectively as part of a team. Prepare examples from your past experiences where you successfully collaborated with others to achieve a common goal. Highlight your flexibility and willingness to support your colleagues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to handle customer queries or resolve issues, and be ready to explain your thought process and the outcome.
