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- Tasks: Help customers find solutions for overdue payments and manage accounts professionally.
- Company: Join a leading financial services organisation with a strong reputation in customer care.
- Benefits: Enjoy 33 days of holiday, a birthday day off, and hybrid working options after training.
- Why this job: Make a positive impact while developing your communication skills in a supportive environment.
- Qualifications: Previous collections experience is preferred; customer service skills are essential.
- Other info: Flexible shifts with a mix of office and home working after probation.
The predicted salary is between 23000 - 25000 £ per year.
Position:Collections AssistantLocation:Kilmarnock (Hybrid)Salary:25,000 + monthy bonusPertemps are currently working with a global financial services organisation, who are looking for Customer Solutions Agents to join their busy team.We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems, and confident speaking on the phone. This company and role will offer you the opportunity to come in and progress to your strengths. If you are an outcome focused and confident individual then I want to hear from you! This role will be working in a collaborative team who are always looking to upskill! If you are Ayrshire based and looking for an opportunity in the local area then apply below to hear more! We are keen to speak to those from Customer Service, Retail and Hospitality backgrounds! – Salary:25,000 paand opportunity to earn up to300 bonusper month – Hybrid working3 days in our Kilmarnock office and 2 days working at home (after 3 months) – 37.5hours per week (Mon-Thu Shifts across 8am 8pm, Fri 9am 5pm & 1 in 3 Sat 8am 2pm) – 28 days holidays(increasing to 31 days after 5 years) – Pension(5% employee and minimum 4% employer contributions) – Life Assurance(3 x annual salary) – Free medical, dentalandoptical healthcarecash planResponsibilities – Manage a pipeline of both inbound and outbound calls to resolve customer queries. – Create strong and trustworthy relationships with customers. – Navigate and update relevant systems with customer information. – Work to achieve set KPIs, ensuring these are met on a weekly basis. – Ensure adherence to company policies and procedures.Skills and Experience – Driven and Confident individual, willing to learn new skills. – Strong Customer Service experience. – Experience working to meet set KPIs. – Available for Monday-Friday and occasional Saturday Shifts. – Strong Computer SkillsYou must be able to pass a credit check and disclosure check to be successful in this position.For more information on these positions, please apply to the link and one of our Team will be in touch.
Collections Agent employer: S1jobs.com
Contact Detail:
S1jobs.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent
✨Tip Number 1
Familiarise yourself with the Treating Customers Fairly (TCF) principles. Understanding these will not only help you in the interview but also demonstrate your commitment to ethical practices in collections.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves handling inbound and outbound calls, being able to convey empathy and negotiate effectively will set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your previous experience in collections or customer service. Think of specific examples where you successfully resolved issues or met targets, as this will showcase your ability to perform in the role.
✨Tip Number 4
Show your flexibility regarding shift patterns. Since the role requires rotational shifts and weekend work, expressing your willingness to adapt will demonstrate your commitment to the position.
We think you need these skills to ace Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections or customer service. Use specific examples that demonstrate your ability to manage accounts in arrears and achieve positive outcomes.
Showcase Communication Skills: Since the role requires excellent telephone communication skills, include examples of how you've effectively built rapport with customers in previous roles. This could be through handling difficult conversations or negotiating repayment plans.
Understand TCF Principles: Familiarise yourself with the Treating Customers Fairly (TCF) principles. Mention your understanding of these principles in your application to show that you align with the company's values.
Highlight Flexibility: Given the rotational shifts and hybrid working model, emphasise your flexibility in working hours and environments. Mention any previous experience with similar shift patterns to demonstrate your adaptability.
How to prepare for a job interview at S1jobs.com
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Collections Agent. Familiarise yourself with the key tasks such as managing customer accounts in arrears and conducting income assessments. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
Since this role involves handling inbound and outbound calls, it's crucial to showcase your excellent telephone communication skills during the interview. Practice active listening and be prepared to discuss how you've built rapport with customers in previous roles.
✨Demonstrate Flexibility
Given the rotational shifts and weekend requirements, be ready to discuss your flexibility regarding working hours. Highlight any previous experiences where you adapted to changing schedules or worked in a similar environment.
✨Familiarise Yourself with TCF Principles
Understanding Treating Customers Fairly (TCF) principles is essential for this role. Be prepared to explain what TCF means to you and how you would apply these principles when dealing with customers who are struggling with payments.
