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- Tasks: Help customers find solutions for overdue payments and manage accounts professionally.
- Company: Join a leading financial services organisation with a strong reputation in customer care.
- Benefits: Enjoy 33 days of holiday, a birthday day off, and hybrid working options after training.
- Why this job: Make a positive impact while developing your communication skills in a supportive environment.
- Qualifications: Previous collections experience is preferred; customer service skills are essential.
- Other info: Flexible shifts with a mix of office and home working after probation.
The predicted salary is between 23000 - 25000 £ per year.
Anderson Knight is hiring a Collections Agent on behalf of a leading financial services organisation. This role involves assisting customers who have fallen behind on their payments, helping them explore solutions that lead to positive outcomes.Shifts are assigned on a rotational basis to ensure full-service coverage. Flexibility is essential.Monday to Friday: On rotation – 8am-4pm for 3 weeks and then 12pm-8pm for 1 week.Saturdays or Sundays are required 1 in every 4 weeks and that day is given back in lieu. 9am-5pm or 10-6pmHybrid working is available after completing training and passing probation which looks like 2 days in the office and 3 days at home.Key Responsibilities:• Carry out collections activities in line with company policies, procedures, and regulatory requirements.• Manage customer accounts in arrears, working towards fair and positive resolutions while minimising financial losses.• Handle inbound and outbound collection calls professionally, ensuring accurate record-keeping.• Maintain high performance standards, proactively addressing challenges and meeting targets.• Conduct thorough income and expenditure assessments to determine suitable repayment plans.• Demonstrate excellent telephone communication skills, building rapport and negotiating effectively to achieve the best outcomes for customers.Requirements:• Previous experience in collections or a similar role is preferred.• Understanding of Treating Customers Fairly (TCF) principles.• A positive, open, and transparent approach to work.• Strong attention to detail.• Essential customer service experience.Benefits:• 33 days of holiday (25 days annual leave + 8 public holidays).• An extra day off on your birthday.• Discretionary bonus scheme.• 15% pension contributions.• Eyecare and private medical insurance (PMI).Salary:• £23,000 – £25,000 DOE.If you’re interested in this opportunity, please submit your CV in confidence.
Collections Agent employer: S1jobs.com
Contact Detail:
S1jobs.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent
✨Tip Number 1
Familiarise yourself with the Treating Customers Fairly (TCF) principles. Understanding these will not only help you in the interview but also demonstrate your commitment to ethical practices in collections.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves handling inbound and outbound calls, being able to convey empathy and negotiate effectively will set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your previous experience in collections or customer service. Think of specific examples where you successfully resolved issues or met targets, as this will showcase your ability to perform in the role.
✨Tip Number 4
Show your flexibility regarding shift patterns. Since the role requires rotational shifts and weekend work, expressing your willingness to adapt will demonstrate your commitment to the position.
We think you need these skills to ace Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections or customer service. Use specific examples that demonstrate your ability to manage accounts in arrears and achieve positive outcomes.
Showcase Communication Skills: Since the role requires excellent telephone communication skills, include examples of how you've effectively built rapport with customers in previous roles. This could be through handling difficult conversations or negotiating repayment plans.
Understand TCF Principles: Familiarise yourself with the Treating Customers Fairly (TCF) principles. Mention your understanding of these principles in your application to show that you align with the company's values.
Highlight Flexibility: Given the rotational shifts and hybrid working model, emphasise your flexibility in working hours and environments. Mention any previous experience with similar shift patterns to demonstrate your adaptability.
How to prepare for a job interview at S1jobs.com
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Collections Agent. Familiarise yourself with the key tasks such as managing customer accounts in arrears and conducting income assessments. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
Since this role involves handling inbound and outbound calls, it's crucial to showcase your excellent telephone communication skills during the interview. Practice active listening and be prepared to discuss how you've built rapport with customers in previous roles.
✨Demonstrate Flexibility
Given the rotational shifts and weekend requirements, be ready to discuss your flexibility regarding working hours. Highlight any previous experiences where you adapted to changing schedules or worked in a similar environment.
✨Familiarise Yourself with TCF Principles
Understanding Treating Customers Fairly (TCF) principles is essential for this role. Be prepared to explain what TCF means to you and how you would apply these principles when dealing with customers who are struggling with payments.
