- Oversee the daily operations of the ice cream and gelato café, ensuring efficient service delivery, smooth business operations and compliance with company procedures.
- Supervise and coordinate café staff, allocate duties and shifts, provide staff training and monitor employee performance to maintain operational standards.
- Manage stock levels of ice cream, gelato, ingredients and packaging, arrange purchases, liaise with suppliers and minimise wastage.
- Maintain product quality and presentation, ensure proper food storage and temperature control, and monitor compliance with food safety and hygiene requirements.
- Monitor daily sales, manage operating expenditure, oversee cash-handling procedures, maintain business records and identify opportunities to improve profitability.
- Maintain customer service standards, resolve complaints, monitor customer feedback and implement promotional activities to increase sales and customer satisfaction.
Skills and Experience
- Previous experience in café, restaurant, dessert shop or hospitality management.
- Experience in supervising and coordinating staff.
- Knowledge of stock control, purchasing and supplier coordination.
- Understanding of food hygiene and food safety requirements.
- Good organisational, communication and problem-solving skills.
- Ability to manage business operations and maintain high customer service standards.
Personal Attributes
The successful candidate should be reliable, organised, commercially aware and capable of taking responsibility for the overall management of a busy café environment. They should demonstrate leadership skills, attention to detail and the ability to work independently while maintaining effective communication with employees, suppliers and customers.
Birmingham Community Healthcare NHS foundation Trust
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