E-commerce & Business Admin in London

We are looking for a highly organised, proactive and hands-on individual to join our growing furniture and interiors business in London.

You will work closely with the company directors and take responsibility for ensuring the day-to-day business runs smoothly.

Key Responsibilities

1. Delivery & Logistics

• Plan and organise delivery routes using our delivery management software.
• Coordinate with delivery partners, warehouses and customers.
• Manage delivery notifications, schedules and special requirements.
• Track deliveries and resolve operational issues.
• Arrange UK, international and specialist deliveries.
• Compare transport options and coordinate additional delivery partners.
• Update and fulfil completed orders in Shopify.

2. Finance & Business Administration

• Manage supplier invoices, payment schedules and outstanding balances.
• Check invoices against orders and agreed prices.
• Monitor customer payments, refunds and outstanding balances.
• Liaise with accountants and bookkeepers.
• Maintain organised business records and administrative systems.

3. Shopify & E-commerce

• Manage Shopify orders and fulfilment.
• Update product and customer information.
• Maintain accurate, polished and up-to-date website content.
• Organise customer photographs and project content for marketing purposes.

4. Email Marketing & Social Media

• Prepare and schedule social media content.
• Select photographs from customer deliveries and completed projects.
• Use ChatGPT and other AI tools to prepare images, captions and marketing materials.
• Create and schedule email marketing campaigns.
• Maintain the agreed marketing calendar.
• Ensure all communications reflect our premium brand identity.

Marketing strategy and direction will be agreed with the directors. Your responsibility will be to organise and execute the agreed plan and use AI tools.

About You

We are looking for someone who is:

• Extremely organised, reliable and detail-oriented.
• Proactive and comfortable working independently.
• Capable of managing several responsibilities simultaneously.
• Confident dealing with suppliers, customers and financial information.
• Good with numbers and accurate when handling payments.
• Comfortable learning new software and using AI tools.
• Practical, resourceful and able to solve problems quickly.
• Commercially minded with excellent communication skills.
• Interested in furniture, interiors and premium products.

Experience

Experience in some of the following would be beneficial:

• Shopify and e-commerce operations
• Business administration
• Supplier payments and basic bookkeeping
• Logistics and delivery coordination
• Customer service
• Email marketing and social media
• Furniture, interiors or luxury retail

You do not need experience in every area. We are particularly interested in finding someone intelligent, organised, responsible and quick to learn.

Languages

• Fluent English — essential
• Russian / Ukrainian — highly desirable

Location

Full-time, remote position.

The role involves showroom appointments, product samples and coordination with warehouses and delivery teams, so the successful candidate must be based in London and available to work in person when required.

The Opportunity

This role is ideal for someone who enjoys being at the centre of a business and making sure everything gets done.

You could be organising customer deliveries in the morning, arranging supplier payments, updating Shopify orders, preparing a marketing email and welcoming customers to the showroom later in the day.

You will become an important part of a growing furniture business, with real responsibility and the opportunity to develop alongside the company.