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- Tasks: Provide top-notch customer support and assist clients with their inquiries.
- Company: Join S10Home, a leading luxury furniture brand in the UK.
- Benefits: Enjoy fully remote work, a birthday day off, and a supportive team.
- Why this job: Be part of a luxury brand that values quality and customer satisfaction.
- Qualifications: Friendly, organised, and experienced in customer support, preferably in furniture.
- Other info: Great opportunity to work independently and grow in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
About Us: S10Home is a leading luxury furniture brand in the UK, known for our exquisite craftsmanship and high-quality solid wood furniture. We pride ourselves on delivering exceptional products and top-notch customer service. We are looking for a dedicated Customer Support Specialist to join our remote team and be the connection between our clients, management, and production.
Responsibilities:
- Respond to inbound calls and emails from clients, providing excellent customer service.
- Learn about our products to effectively assist customers and answer their inquiries.
- Process orders and coordinate with the production team to ensure timely fulfillment.
- Oversee the timeline of orders, ensuring they are processed and delivered as scheduled.
- Prepare logistics for the delivery of products, coordinating with logistics partners.
- Maintain clear and effective communication with clients, management, and production teams.
Qualifications:
- Friendly and organized, with exceptional attention to detail.
- Great communication skills, both written and verbal.
- Experience working in customer support, preferably within the furniture or design industry.
- Ability to work independently and manage time effectively in a remote work environment.
- Fluency in English and Russian is required; proficiency in French is a bonus.
Fully remote work, allowing you to work from the comfort of your own home. An additional day off on your birthday to celebrate and enjoy.
If you are a motivated individual with a passion for providing excellent customer service and have experience in the furniture or design industry, we would love to hear from you. Join our team at S10Home and be a part of a luxury brand that values quality and customer satisfaction.
Customer Support Specialist in London employer: S10Home
Contact Detail:
S10Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist in London
✨Tip Number 1
Get to know S10Home inside out! Familiarise yourself with our products and values. This way, when you chat with us during the interview, you can show off your knowledge and passion for our luxury furniture.
✨Tip Number 2
Practice your communication skills! Since you'll be the bridge between clients and our team, being clear and friendly is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show us your organisational skills! Think about how you would manage multiple client inquiries and orders. During the interview, share examples of how you've successfully juggled tasks in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our remote team at S10Home.
We think you need these skills to ace Customer Support Specialist in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. This helps us get a feel for how you’d fit into our team.
Tailor Your Application: Make sure to tailor your application specifically for the Customer Support Specialist role. Highlight your relevant experience in customer service, especially if it’s in the furniture or design industry. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at S10Home!
How to prepare for a job interview at S10Home
✨Know the Brand Inside Out
Before your interview, take some time to research S10Home and its products. Familiarise yourself with their luxury furniture offerings and understand what sets them apart in the market. This knowledge will not only impress your interviewers but also help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Customer Support Specialist, communication is key. Prepare examples of how you've successfully handled customer inquiries in the past. Be ready to demonstrate your verbal and written communication skills during the interview, as this will be crucial for the role.
✨Highlight Your Organisational Skills
Since the job requires managing orders and coordinating with various teams, it's important to showcase your organisational abilities. Share specific instances where you've successfully managed multiple tasks or projects, especially in a remote setting, to show that you can thrive in this environment.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play scenarios during the interview to assess your customer service skills. Practice responding to common customer queries or complaints related to furniture. This will help you feel more confident and demonstrate your ability to handle real-life situations effectively.
