At a Glance
- Tasks: Manage Airbnb operations and shape AI product features based on real-world experiences.
- Company: Innovative short-term rental business with a focus on AI technology.
- Benefits: Remote work, competitive salary, and the chance to influence product development.
- Other info: Unique opportunity to impact both operations and product design in a dynamic environment.
- Why this job: Transform everyday challenges into innovative solutions that improve the industry.
- Qualifications: 2-4 years in hospitality or customer support, strong communication skills, and a problem-solving mindset.
The predicted salary is between 30000 - 40000 £ per year.
Attention! Unique Role
Location: Remote
Type: Full-time
Experience: 2-4 years
About the Role
We run a short-term rental business on Airbnb in the UK and we're building an AI-powered Property Management System (PMS) to automate and improve how operators like us work. We're looking for someone who can split their time 50/50 between two complementary roles: keeping our existing Airbnb operation running smoothly, and turning that real-world experience into product requirements for our AI PMS. This is a rare opportunity to do the work and shape the tool that does the work. Every guest message you handle, every cleaner you coordinate, every edge case you encounter becomes input into a product designed to solve those exact problems.
What You'll Do
- Airbnb Operations (50%)
- Handle guest communications across the booking lifecycle: pre-stay questions, check-in support, in-stay issues, post-stay follow-ups
- Coordinate property operations: cleaning schedules, maintenance requests, check-ins/check-outs, supply restocking
- Resolve issues quickly and professionally, balancing guest satisfaction with operational cost
- Track recurring problems, edge cases, and time sinks (these become product input)
- AI PMS Product Work (50%)
- Write clear, structured specs and requirements for new features based on real operational needs
- Translate messy real-world scenarios into product logic (workflows, decision trees, expected AI behaviours)
- Document edge cases, exceptions, and the 'what would a great human operator do here?' reasoning
- Partner with engineering and AI teams to refine requirements, review outputs, and validate features against real use cases
- Use the PMS daily and provide continuous feedback on what's working and what isn't
What We're Looking For
- 2-4 years of experience in short-term rentals, hospitality operations, customer support, or a related operational role
- Strong written communication — you'll be writing both guest messages and product specs
- Structured thinking: you can take a chaotic situation and break it into clear steps, rules, and exceptions
- Comfort with ambiguity and a builder's mindset — you spot problems and propose solutions
- Familiarity with PMS tools (Hostaway, Guesty, Hospitable, etc.) or strong willingness to learn
- Interest in AI products and how they're built (no coding required, but curiosity is essential)
- Self-directed and reliable in a fully remote setup
Nice to Have
- Direct Airbnb hosting experience
- Experience writing user stories, PRDs, or product requirements
- Multilingual (especially helpful for international guests)
- Experience working with AI tools (ChatGPT, Claude, etc.) in a professional context
Why This Role Is Interesting
Most operations roles are dead ends — you handle the same problems over and over. Here, every problem you solve once gets turned into a feature so nobody has to solve it again. You're not just keeping the lights on; you're putting yourself out of a job in the best possible way, and helping build a product that other operators will use.
Airbnb Operations Specialist & AI PMS Product Analyst in London employer: S10 Homes and Villas
Join a forward-thinking team that values innovation and employee growth, where your contributions directly shape the future of our AI-powered Property Management System. Enjoy a flexible remote work environment that fosters collaboration and creativity, alongside opportunities for professional development in the dynamic short-term rental industry. With a culture that encourages problem-solving and continuous improvement, you'll find meaningful work that not only enhances guest experiences but also streamlines operations for the entire team.
StudySmarter Expert Advice🤫
We think this is how you could land Airbnb Operations Specialist & AI PMS Product Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in the short-term rental and AI product space. Use LinkedIn or industry events to connect with folks who can give you insights or even refer you to opportunities. Remember, it’s all about who you know!
✨Tip Number 2
Show off your skills! If you’ve got experience in hospitality operations or customer support, make sure to highlight those real-world examples in conversations. Share how you’ve tackled challenges and improved processes – that’s what will catch our eye!
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly through our website and express your interest in the Airbnb Operations Specialist & AI PMS Product Analyst role. A little initiative goes a long way!
✨Tip Number 4
Stay curious about AI! Since this role involves working with an AI-powered PMS, show us your enthusiasm for tech. Read up on AI tools and trends, and be ready to discuss how they can improve operations. Your passion could set you apart!
We think you need these skills to ace Airbnb Operations Specialist & AI PMS Product Analyst in London
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your 2-4 years of experience in short-term rentals or hospitality operations. We want to see how your background aligns with the role, so don’t hold back on sharing relevant examples!
Communicate Clearly:Since strong written communication is key for this role, ensure your application is clear and structured. Use concise language and break down your thoughts into easy-to-follow points. This will show us you can write both guest messages and product specs effectively.
Demonstrate Your Problem-Solving Skills:We love a builder's mindset! Share instances where you've spotted problems and proposed solutions. This will help us see how you can turn real-world experiences into product requirements for our AI PMS.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this unique opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at S10 Homes and Villas
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the dual nature of the role. Familiarise yourself with both Airbnb operations and AI product requirements. This will help you articulate how your experience aligns with their needs and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've resolved operational issues or improved processes in your previous roles. Highlight how these experiences can translate into valuable insights for the AI PMS development. They want to see your structured thinking in action!
✨Communicate Clearly and Effectively
Since strong written communication is key for this role, practice articulating your thoughts clearly during the interview. You might even want to prepare a few mock guest messages or product specs to demonstrate your writing skills and structured approach.
✨Embrace Curiosity About AI
Express your interest in AI products and how they function. Share any relevant experiences you've had with AI tools or your eagerness to learn more. This will show that you have the builder's mindset they're looking for and that you're excited about contributing to the development of the AI PMS.
