At a Glance
- Tasks: Deliver exceptional customer experiences and embody the Sezane spirit in our London Apartments.
- Company: Join Sezane, a pioneering French fashion brand with a rich story and vibrant culture.
- Benefits: Enjoy a full-time role with opportunities for growth in a dynamic retail environment.
- Other info: Sezane embraces diversity and welcomes all talents to join our exciting journey.
- Why this job: Be part of a creative team that values passion, service, and fashion innovation.
- Qualifications: Experience in retail or hospitality is a plus; enthusiasm for customer relations is essential.
The predicted salary is between 24000 - 30000 € per year.
I’ve had the joy of building Sezane alongside you - the first French fashion brand born online, rooted in quality, creativity, and intention. To tell the story of Sezane is to retrace more than 20 years of defining adventures and bold decisions: choosing to do things differently, choosing people, choosing to act, and above all, choosing to trust in one’s convictions - even when that means rethinking what we thought we knew. Sezane is more than a fashion brand. It’s a story of life - mine, yours, and all those who shape it every day. To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be. Care to imagine what comes next with us? We can't wait to hear from you!
We are looking for the talent of a Full time Sales Assistant (M/F) to join our retail teams, on a full time contract as from April in our Apartments in London.
Responsibilities
- Delivering a unique customer experience
- Make the customer the priority of the apartment to ensure optimal customer service
- Embody the Sezane spirit and style through impeccable presentation (grooming standards)
- Welcome your customers with generosity and empathy to offer them the best possible experience
- Consider the personality of your Customers to identify their desires
- Introduce the Brand and our different universes/products
- Be an ambassador for the Brand's omnichannel approach (apartment and web)
- Show curiosity and develop an in-depth knowledge of the Brand and products
- Be proactive in suggesting specific actions to make the customer experience memorable and unique
- Handle complaints and customer dissatisfaction to satisfy and retain our customers
- Know our CSR policy to respond to customers
Ensuring the Brand image
- Know the basic rules of Sezane merchandising
- Check product labeling on the floor
- Participate in merchandising implementation and ensure its follow-up
- Offer customers an exciting and inspiring shopping experience
- Monitor and maintain the commercial level of the point of sale
- Have a fashion culture to be able to make suggestions
Ensuring smooth Operations
- Apply Sezane policies, standards, and procedures
- Process transactions and respect procedures related to operations
- Perform specific process treatments (returns, exchanges, reservations)
- Participate in defining the necessary staff to meet customer expectations
- Ensure proper inventory management
Having team spirit
- Be a team player, participate in all ancillary tasks
- Participate in creating a positive and harmonious environment to create group synergy
- Relay the brand's commitments
Qualifications
- You have previous successful experience in ready-to-wear, hospitality, restaurants, sales, events... or not yet, but are driven by customer relations?
- You have a sense of service, excellent presentation skills, and a strong sensitivity to fashion
- You have team spirit, the desire to share and develop your skills in an agile and galvanizing environment
- You don't like to be bored because you have boundless energy
Sezane recruits and values all talents, regardless of your gender, age, nationality, culture, religious beliefs, and sexual orientation. Do you recognize yourself in this description and wish to join the Sezane adventure? Then wait no longer!
Sales Assistant - Full Time (40H) - London (M/F) employer: S
Sezane is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and passion for fashion thrive. Located in the heart of London, our retail team enjoys a dynamic environment that prioritises personal growth and development, offering unique opportunities to connect with customers and embody the brand's spirit. With a commitment to quality and sustainability, we empower our employees to make a meaningful impact while enjoying a supportive atmosphere that celebrates individuality and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Full Time (40H) - London (M/F)
✨Tip Number 1
Get to know Sezane inside out! Familiarise yourself with their products, values, and the unique customer experience they offer. This will help you connect with the brand during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! Since the role is all about delivering a fantastic customer experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Show off your fashion sense! Dress in a way that reflects Sezane's style when you go for interviews or meet-ups. This not only shows your understanding of the brand but also your passion for fashion.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the Sezane family right from the start!
We think you need these skills to ace Sales Assistant - Full Time (40H) - London (M/F)
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for fashion and customer service shine through. We want to see how you embody the Sezane spirit and how you can bring that energy to our team!
Tailor Your CV:Make sure your CV reflects your experience in retail or customer service. Highlight any roles where you've gone above and beyond for customers, as we value those who can create memorable experiences.
Be Authentic:Don’t be afraid to show your personality in your cover letter. We’re looking for creative and organised talents, so let us know what makes you unique and how you can contribute to our story.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Sezane!
How to prepare for a job interview at S
✨Know the Brand Inside Out
Before your interview, dive deep into Sezane's story, values, and product range. Understanding the brand's ethos will help you connect with the interviewers and show that you're genuinely passionate about being part of their journey.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight how you handled difficult situations or went the extra mile to ensure customer satisfaction, as this aligns perfectly with the role's responsibilities.
✨Dress the Part
Since Sezane is a fashion brand, your presentation matters! Dress in a way that reflects the brand's style while also showcasing your personal flair. This will demonstrate your understanding of their aesthetic and your ability to embody the Sezane spirit.
✨Ask Thoughtful Questions
Prepare some insightful questions about the brand, its future direction, or the team culture. This not only shows your interest but also gives you a chance to assess if Sezane is the right fit for you. Remember, interviews are a two-way street!
