At a Glance
- Tasks: Lead a team to create unforgettable customer experiences in a vibrant fashion environment.
- Company: Join a leading fashion brand with a strong commitment to customer satisfaction.
- Benefits: Permanent position with competitive salary and opportunities for personal growth.
- Other info: Fast-paced environment with plenty of opportunities to develop your career.
- Why this job: Be part of a dynamic team that shapes the future of retail and fashion.
- Qualifications: Passion for fashion, strong managerial skills, and a knack for customer service.
The predicted salary is between 25000 - 31200 £ per year.
- We are seeking an
- Assistant Store Manager
(M/F) to join our London team on a permanent contract starting ASAP.
Responsibilities
- Ensuring a unique customer experience
- Bring the customer journey to life with a team of ambassadors;
- Optimize service quality at every stage of the customer journey;
- Share information and promote personalization services to the team and customers;
- Embody the brand's values and deliver a seamless omnichannel experience at all times;
- Monitor customer satisfaction using a range of tools and implement targeted action plans;
- Build customer loyalty and cultivate new relationships;
- Leverage the customer database (clienteling and handling of complaints);
- Drive the boutique's performance through suggesting in-store activations and events;
- Roll out and oversee all programming while ensuring it aligns with the image and guidelines set by the head office marketing team.
- Managing and developing your team
- Lead and develop a team of Sales Assistant across the whole customer journey;
- Motivate your team and foster a positive, harmonious work environment;
- Encourage collaboration within the team and between team leaders;
- Onboard new employees;
- Coach and grow your team's skills through on-the-floor coaching, feedback and annual performance reviews;
- Work with the training manager to design and roll out ongoing training and coaching programs for sales assistants;
- Show managerial courage in supporting your employees;
- Share and circulate information to the team;
- Take a 360° view: continuously optimize how your team is organized as part of an ongoing improvement process.
- Upholding the brand image
- Ensure the team embodies the brand (uniform and attitude);
- Maintain the apartment in excellent condition;
- Help integrate new collections smoothly and follow up on their rollout;
- Uphold a high standard of visual merchandising throughout the day;
- Maximize business opportunities through effective store management;
- Keep up with fashion trends and monitor the competitive landscape;
- Coordinate or contribute to the planning of in-store marketing events.
- Operations
- Deliver an optimal omnichannel customer experience (online services);
- Apply and enforce operational processes;
- Manage specific back‑of‑house processes (returns, exchanges, holds, after‑sales services, etc.).
Qualifications
- You are passionate about fashion, you have a sense of service and a slight obsession with customer satisfaction.
- You have excellent managerial skills, with experience in managing medium to large teams.
- You prioritize efficiency and organization in a multitasking and fast‑paced environment.
- We are looking for someone with a sparkling and dynamic personality to carry out all these missions.
- #J-18808-Ljbffr
Deputy Manager (M/F) - Permanent - London employer: S
Sezane is an excellent employer that fosters a vibrant and innovative work culture in the heart of London. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, ensuring our team members thrive both personally and professionally. Join us to be part of a passionate community dedicated to delivering exceptional customer experiences while enjoying the unique advantages of working in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager (M/F) - Permanent - London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like S, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like S!
We think you need these skills to ace Deputy Manager (M/F) - Permanent - London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at S, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at S and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show S that you’re ready to jump in and contribute right away!
How to prepare for a job interview at S
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
