At a Glance
- Tasks: Lead the design and delivery of HALO ITSM services across multiple departments.
- Company: Join a dynamic tech company focused on cloud solutions and operational change.
- Benefits: Competitive salary, career growth opportunities, and a hands-on impactful role.
- Other info: Ideal for those who thrive in high-volume, workflow-heavy environments.
- Why this job: Shape workflows that drive real change and improve service delivery.
- Qualifications: Strong HALO ITSM configuration experience and stakeholder engagement skills.
The predicted salary is between 65250 - 79750 £ per year.
S-SA Digital give you total reliability to help scale your career in the cloud.
We are looking for an experienced HALO ITSM Configuration Specialist to take ownership of end-to-end service design and delivery across multiple business departments. This is not a support role - this is a hands-on, high-impact position where you will shape, build and optimise workflows that drive real operational change. You will be responsible for translating business needs into fully configured, scalable HALO services, owning the lifecycle from discovery through to deployment.
This is a true end-to-end delivery role combining business analysis, stakeholder engagement and deep HALO configuration expertise. You will work directly with department heads to design and build services from the ground up, creating structured workflows that improve efficiency, visibility and service delivery across the organisation. There is no separate BA or development team - you own the process.
What You'll Be Doing
- Leading requirements workshops and discovery sessions with stakeholders
- Designing and building HALO services from scratch, including:
- Ticket types
- Complex workflows
- SLA structures
- Custom fields and portal forms
- Creating advanced approval workflows with conditional logic and multi-stage routing
- Configuring and optimising end-to-end service workflows across multiple departments
- Implementing API integrations (e.g. SharePoint, Azure DevOps, webhooks)
- Managing UAT cycles and stakeholder feedback
- Producing clear service documentation and configuration design specs
- Supporting early-life deployment and continuous improvement
You'll be part of a major rollout programme delivering:
- 100+ enhancements to existing workflows
- A mix of simple request flows through to highly complex, multi-stage workflows with integrations
This is a high-volume, workflow-heavy environment, ideal for someone who thrives on building structured, scalable service models.
What We're Looking For
- Strong, hands-on experience with HALO ITSM configuration
- Proven track record building workflows, approval chains and service structures
- Ability to translate business requirements into practical, efficient workflows
- Experience running stakeholder workshops and discovery sessions
- Strong understanding of workflow logic, routing, and automation design
- Experience coordinating UAT across multiple teams
- Ability to work independently and take full ownership of delivery
- Experience onboarding departments onto an ITSM platform
Highly Desirable
- Experience with API integrations within HALO (REST, webhooks, Azure DevOps, SharePoint)
- ITIL understanding or certification
- Experience working in multi-department ITSM transformation programmes
IT Halo Consultant / ITSM Automation Specialist – London employer: S Sa
S Sa provides a collaborative work environment that encourages professional growth and innovation. Employees have the opportunity to work with modern technology stacks and contribute to impactful projects in the cloud space.
StudySmarter Expert Advice🤫
We think this is how you could land IT Halo Consultant / ITSM Automation Specialist – London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what S Sa values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges S Sa might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at S Sa!
✨Direct Apply to S Sa
Let's not forget to apply directly through the S Sa website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Halo Consultant / ITSM Automation Specialist – London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at S Sa.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at S Sa. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at S Sa
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
