Support Engineer 1.5
Position Overview:
We are looking for an onsite Support Engineer to join our team in Sharnbrook, Bedford. In this role you will be working on a client site and dedicated to a single customer, with the support of an onsite IT manager and wider technical team.
This role would be perfect for someone with a 1st line or 2nd line support skills set who would like to enhance their technical and client-facing skills to further develop their career
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Salary & Benefits
The budgeted base salary for this role is between £26,000 and £32,000 a year, depending on experience.
Responsibilities:
In this role, you will have the opportunity to:
· Guide users through step-by-step technical solutions, with the support of the onsite IT Manager and wider technical team
· Log and investigate customer tickets
· Work across Desktop, Server and Network technical support areas
· Manage and work to agreed SLAs to ensure that the right technical solutions are delivered in the right way
· Assist with hardware and software installations
· Facilitate one-to-one user training, as required
· Develop professionally by gaining on-the-job experience alongside having the opportunity to attain industry-recognised certifications
Qualifications & Experience:
The right candidate for this role will have:
· Professional 1st line or 2nd line support engineering experience
· Experience of working in a customer-facing capacity
· Technical experience of Microsoft technologies (Windows Server, Exchange, Office 365)
· PC / Server / Mobile support experience
Knowledge and experience of Active Directory and Networking would be desirable, but is not expected to be in-depth for this role as you will have the opportunity to learn about these on the job.
Experience within a managed service setting would be useful, but is not essential to apply for this role.
