At a Glance
- Tasks: Provide technical support and guide users through solutions on-site.
- Company: Join a dynamic team in Sharnbrook, Bedford, dedicated to client success.
- Benefits: Competitive salary, professional development, and industry-recognised certifications.
- Other info: Opportunity to learn about Active Directory and Networking on the job.
- Why this job: Enhance your technical skills while making a real difference for clients.
- Qualifications: 1st or 2nd line support experience and customer-facing skills required.
The predicted salary is between 26000 - 32000 £ per year.
We are looking for an onsite Support Engineer to join our team in Sharnbrook, Bedford. In this role you will be working on a client site and dedicated to a single customer, with the support of an onsite IT manager and wider technical team. This role would be perfect for someone with a 1st line or 2nd line support skills set who would like to enhance their technical and client-facing skills to further develop their career.
Salary & Benefits
The budgeted base salary for this role is between £26,000 and £32,000 a year, depending on experience.
Responsibilities:
- Guide users through step-by-step technical solutions, with the support of the onsite IT Manager and wider technical team
- Log and investigate customer tickets
- Work across Desktop, Server and Network technical support areas
- Manage and work to agreed SLAs to ensure that the right technical solutions are delivered in the right way
- Assist with hardware and software installations
- Facilitate one-to-one user training, as required
- Develop professionally by gaining on-the-job experience alongside having the opportunity to attain industry-recognised certifications
Qualifications & Experience:
- Professional 1st line or 2nd line support engineering experience
- Experience of working in a customer-facing capacity
- Technical experience of Microsoft technologies (Windows Server, Exchange, Office 365)
- PC / Server / Mobile support experience
Knowledge and experience of Active Directory and Networking would be desirable, but is not expected to be in-depth for this role as you will have the opportunity to learn about these on the job. Experience within a managed service setting would be useful, but is not essential to apply for this role.
Service Desk Analyst 1.5 in Bedford employer: S-SA Digital
Join a dynamic and respected creative agency in Northampton, where you'll thrive in a collaborative environment that values creativity and client relationships. With opportunities for professional growth and the chance to work on exciting projects for renowned brands, this role offers a fulfilling career path in a vibrant agency culture. Enjoy the benefits of hybrid working while being part of a team that is dedicated to delivering exceptional results.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst 1.5 in Bedford
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to support engineering. It's a great way to meet people in the industry and might just lead you to your next job opportunity.
✨Tip Number 2
Practice your interview skills with a friend or mentor. Get comfortable talking about your experience with 1st and 2nd line support, and be ready to share specific examples of how you've solved technical issues in the past.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar.
✨Tip Number 4
Check out our website for the latest job openings. We’re always looking for talented individuals like you, and applying directly through us can give you an edge in the hiring process!
We think you need these skills to ace Service Desk Analyst 1.5 in Bedford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your 1st and 2nd line support experience. We want to see how your skills match the role, so don’t be shy about showcasing your technical know-how with Microsoft technologies!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Support Engineer position and how your customer-facing experience makes you a great fit for our team.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've guided users through technical issues in the past. We love seeing candidates who can think on their feet and deliver solutions effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at S-SA Digital
✨Know Your Tech
Brush up on your knowledge of Microsoft technologies like Windows Server, Exchange, and Office 365. Be ready to discuss your experience with these tools and how you've used them in previous roles. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Customer Service is Key
Since this role involves a lot of client interaction, prepare examples of how you've successfully handled customer queries or issues in the past. Think about specific situations where you guided users through technical solutions and how you ensured their satisfaction.
✨Understand SLAs
Familiarise yourself with Service Level Agreements (SLAs) and be prepared to discuss how you’ve managed your time and priorities to meet these in previous roles. Showing that you understand the importance of SLAs will demonstrate your commitment to delivering quality service.
✨Ask Questions
Prepare thoughtful questions to ask during the interview. This could be about the team structure, the types of challenges you might face, or opportunities for professional development. It shows your interest in the role and helps you gauge if it's the right fit for you.
