At a Glance
- Tasks: Provide 1st and 2nd line IT support in a fast-paced SaaS environment.
- Company: Join a leading SaaS company with a focus on innovation.
- Benefits: Competitive salary, hybrid work model, and opportunities for tech advancement.
- Other info: Great career progression and a dynamic work culture.
- Why this job: Gain autonomy and responsibility while enhancing your technical skills.
- Qualifications: Strong 2nd line IT support experience and knowledge of Windows Server and Microsoft OS.
The predicted salary is between 36000 - 40000 £ per year.
S-SA Digital are pleased to be partnering with a leading SaaS company to secure an IT Support Specialist (2nd Line).
Salary: £36,000 – £40,000 + benefits
Location: Hybrid - WFH + 1 day/week Bedford office
You’ll bring strong 2nd line capability across:
- Windows Server & Microsoft OS support
- Active Directory, DNS, DHCP, Group Policy
- Azure Entra ID – MFA, Conditional Access, RBAC
- MDM (Intune)
- Microsoft Intune (endpoint management & compliance)
- Networking fundamentals (WAN, firewalls, VPNs)
- Service Desk environments (ITIL-aligned incident & change)
- PC / laptop builds, rebuilds & troubleshooting
- Backup processes, monitoring & system resilience
- On-prem infrastructure & basic data centre support
- Exposure to ISO27001 / PCI environments
Nice to have:
- SQL server exposure
- Linux basics / command line
- Monitoring & alerting tools
The role involves providing 1st and 2nd line support, owning escalations, keeping systems resilient, and contributing to continuous improvement in a fast-moving SaaS environment, offering great progression and tech advancement for the right candidate.
If you’re a technically strong 2nd liner who wants autonomy, flexibility, and real responsibility — this one’s for you. Apply now or message S-SA Digital for a confidential chat.
IT Support Specialist in Bedford employer: S-SA Digital
Join a dynamic and respected creative agency in Northampton, where you'll thrive in a collaborative environment that values creativity and client relationships. With opportunities for professional growth and the chance to work on exciting projects for renowned brands, this role offers a fulfilling career path in a vibrant agency culture. Enjoy the benefits of hybrid working while being part of a team that is dedicated to delivering exceptional results.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist in Bedford
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills and be ready to discuss your experience with Windows Server, Active Directory, and all that good stuff. Practice common interview questions and maybe even do a mock interview with a mate.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled IT issues in the past. This will demonstrate your capability and give employers confidence in your abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Specialist in Bedford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your 2nd line support experience and relevant skills. We want to see how your background aligns with the tech stack mentioned in the job description, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your experience with Windows Server, Active Directory, or any other relevant tech.
Showcase Your Problem-Solving Skills:In your application, give us a glimpse of how you tackle challenges. Mention any instances where you’ve resolved tricky IT issues or improved processes — we love a proactive approach!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at S-SA Digital
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Microsoft OS support, and Active Directory. Be ready to discuss your experience with DNS, DHCP, and Group Policy, as these are crucial for the role.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you’ve resolved complex problems or improved processes, especially in a service desk environment.
✨Familiarise Yourself with SaaS Environments
Since this role is in a fast-moving SaaS company, it’s important to understand the unique challenges and solutions in this space. Research common SaaS issues and be ready to discuss how you can contribute to system resilience.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's tech stack, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
