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- Tasks: Support low-code applications and assist customers in a virtual service desk environment.
- Company: Join a leading SAAS company focused on innovative customer support solutions.
- Benefits: Enjoy remote work flexibility with occasional office visits and competitive salary.
- Why this job: Great opportunity for tech enthusiasts to bridge development and client needs in a supportive culture.
- Qualifications: Ideal for Computer Science graduates or those with application support experience and coding skills.
- Other info: No visa sponsorship available; must have indefinite leave to remain.
The predicted salary is between 22400 - 30400 £ per year.
Location: UK REMOTE NO VISA Application - Must be at least Indefinite leave to Remain, due to security clearance checks.
Salary: £28-38k (DOE) Plus benefits.
Skills: Customer Support, Application Support, Software Support, Implementation Consultant Low-Code, HTML, CSS, JavaScript, APIs, SAAS, DevOps, PHP, Computer Science Graduate, Software Testing, Software Development, Web Development.
We are partnering with a leading SAAS company who are building a Customer Support Team / Application Support Team where you will support low-code workflow applications on their Intelligent SAAS based platform. My client offers remote UK working for the right candidate but must be able to attend the office (Bedfordshire) 2 times a year for appraisals and company-wide meetings.
As a Software Support Engineer, you will bridge the gap between Development and the Client. Working in a virtual service desk environment, the purpose of the Customer Support Engineer (CSE) is to deliver responsive, technically competent support on SAAS Low-Code solutions. As a member of the Customer Support function, the role is responsible for progressing customer incidents, problems, and service requests from creation to resolution.
The ideal candidate will have excellent interpersonal and communication skills, coupled with experience in Low Code Software Development (JavaScript, CSS, HTML, APIs) from either University (Post Grad) or from a similar role in Application Support/Software Support.
Essential Skills:
- Data manipulation.
- Building forms.
- Analytical thinker.
- Understanding of software testing.
- Ability to work in a technical customer-facing role with a professional telephone manner.
- Ability to assess new faults calmly and logically, adapting to the situation and responding appropriately.
- Excellent communication skills (oral and written) to communicate effectively with customers and colleagues.
Desirable Skills and Knowledge:
- Coding and Scripting – An understanding of the following is desirable:
- JavaScript
- CSS
- APIs
- Relational databases
- Process management and business workflows
- Knowledge of ITIL or ideally hold ITIL Foundation certification is advantageous.
Previous Experience:
- Low-code application building (can include coursework undertaken as an undergraduate or similar).
- Experience in a DevOps role.
- Experience of working in an application support or IT support role, preferably interacting with external customers.
This is a support opportunity to join a leading SAAS company with superb career progression. This role is an excellent opportunity for anyone in Support or University with an interest or experience in Low-Code Development - looking for an award-winning career in Tech. Apply now with a Word CV for immediate interview.
Contact Detail:
S-SA Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Familiarise yourself with low-code platforms and tools. Since the role focuses on low-code workflow applications, having hands-on experience or even completing relevant online courses can give you a significant edge during discussions.
✨Tip Number 2
Brush up on your technical communication skills. As you'll be bridging the gap between development and clients, being able to explain complex technical concepts in simple terms will be crucial for success in this role.
✨Tip Number 3
Network with professionals in the SAAS and application support fields. Engaging with industry peers on platforms like LinkedIn can provide insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Prepare for scenario-based questions. Given the nature of the role, think about how you would handle specific customer issues or technical challenges, as this will demonstrate your problem-solving abilities and customer focus.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support, low-code development, and customer service. Use keywords from the job description to demonstrate that you meet the essential skills required for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and customer support. Mention specific experiences where you've successfully resolved technical issues or supported clients, particularly in low-code environments.
Highlight Technical Skills: Clearly list your technical skills such as JavaScript, CSS, APIs, and any experience with SAAS platforms. Provide examples of how you've used these skills in previous roles or projects to solve problems or improve processes.
Showcase Communication Skills: Since excellent communication is crucial for this role, include examples in your application that demonstrate your ability to communicate effectively with both technical and non-technical audiences. This could be through previous job roles, projects, or even coursework.
How to prepare for a job interview at S-SA Digital
✨Showcase Your Technical Skills
Make sure to highlight your experience with low-code development, JavaScript, HTML, and CSS during the interview. Be prepared to discuss specific projects or tasks where you applied these skills, as this will demonstrate your technical competence.
✨Demonstrate Problem-Solving Abilities
As an Application Support Engineer, you'll need to assess and resolve customer issues effectively. Prepare examples of past experiences where you successfully identified and solved problems, showcasing your analytical thinking and calm approach under pressure.
✨Communicate Clearly and Confidently
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Consider conducting mock interviews with a friend to refine your delivery and ensure you can explain technical concepts to non-technical audiences.
✨Research the Company and Its Products
Familiarise yourself with the company's SAAS platform and its low-code solutions. Understanding their products will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
