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- Tasks: Support low-code applications and resolve customer issues in a virtual service desk environment.
- Company: Join a leading SAAS company focused on innovative customer support solutions.
- Benefits: Enjoy remote work flexibility with occasional office meet-ups and competitive salary.
- Why this job: Great opportunity for tech enthusiasts to bridge development and client needs while advancing your career.
- Qualifications: Ideal for Computer Science graduates or those with application support experience and coding skills.
- Other info: No visa sponsorship available; must have indefinite leave to remain.
The predicted salary is between 28000 - 38000 £ per year.
Location: UK REMOTE NO VISA Application - Must be at least Indefinite leave to Remain, due to security clearance checks.
Salary: £28-38k (DOE) Plus benefits.
Skills: Customer Support, Application Support, Software Support, Implementation Consultant Low-Code, HTML, CSS, JavaScript, APIs, SAAS, DevOps, PHP, Computer Science Graduate, Software Testing, Software Development, Web Development.
We are partnering with a leading SAAS company who are building a Customer Support Team / Application Support Team where you will support low-code workflow applications on their Intelligent SAAS based platform. My client offers remote UK working for the right candidate but must be able to attend the office (Bedfordshire) 2 times a year for appraisals and company-wide meetings.
As a Software Support Engineer, you will bridge the gap between Development and the Client. Working in a virtual service desk environment, the purpose of the Customer Support Engineer (CSE) is to deliver responsive, technically competent support on SAAS Low-Code solutions. As a member of the Customer Support function, the role is responsible for progressing customer incidents, problems and service requests from creation to resolution.
The ideal candidate will have excellent interpersonal and communication skills, coupled with experience in Low Code Software Development (JavaScript, CSS, HTML, APIs), from either university (Post Grad) or from a similar role in Application Support/Software Support.
Essential Skills:
- Data manipulation.
- Building forms.
- Analytical thinker.
- Understanding of software testing.
- Ability to work in a technical customer-facing role with a professional telephone manner.
- Ability to assess new faults calmly and logically, adapting to the situation and responding appropriately.
- Excellent communication skills (oral and written) to communicate effectively with customers and colleagues.
Desirable Skills and Knowledge:
- Coding and Scripting – An understanding of the following is desirable:
- JavaScript
- CSS
- APIs
- Relational databases
- Process management and business workflows
- Knowledge of ITIL or ideally hold ITIL Foundation certification is advantageous.
Previous Experience:
- Low-code application building (can include coursework undertaken as an undergraduate or similar).
- Experience in a DevOps role.
- Experience of working in an application support or IT support role, preferably interacting with external customers.
This is a support opportunity to join a leading SAAS company with superb career progression. This role is an excellent opportunity for anyone in support or university with an interest or experience in Low-Code Development - looking for an award-winning career in Tech. Apply now with a Word CV for immediate interview.
Application Support Engineer employer: S-SA Digital
Contact Detail:
S-SA Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Familiarise yourself with low-code platforms and their functionalities. Understanding how these platforms work will not only help you in the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your technical skills, especially in JavaScript, HTML, and CSS. Being able to discuss your experience or projects involving these technologies can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your problem-solving abilities. Think of examples where you've successfully resolved customer issues or technical challenges, as this is crucial for a support role.
✨Tip Number 4
Network with professionals in the SAAS and application support fields. Engaging with others in the industry can provide insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the job description. Focus on your customer support, application support, and low-code development experience, as well as any technical skills like HTML, CSS, and JavaScript.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your problem-solving abilities and communication skills, which are crucial for this position.
Highlight Relevant Experience: In your application, emphasise any previous roles in application support or software support. If you have experience with low-code platforms or DevOps, make sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at S-SA Digital
✨Showcase Your Technical Skills
Make sure to highlight your experience with low-code development, JavaScript, HTML, and CSS during the interview. Be prepared to discuss specific projects or tasks where you applied these skills, as this will demonstrate your technical competence.
✨Demonstrate Problem-Solving Abilities
As an Application Support Engineer, you'll need to assess and resolve customer issues effectively. Prepare examples of past experiences where you successfully identified and solved problems, showcasing your analytical thinking and calm approach under pressure.
✨Communicate Clearly and Effectively
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Consider conducting mock interviews to refine your ability to explain technical concepts to non-technical audiences.
✨Research the Company and Its Products
Familiarise yourself with the company's SAAS platform and its low-code solutions. Understanding their products will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
