Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients with 2nd and 3rd line IT issues both onsite and remotely.
- Company: Join a leading IT consultancy known for its innovative MSP solutions.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values strong interpersonal skills and technical expertise.
- Qualifications: Minimum 2 years in IT support; experience with Microsoft products and relevant certifications preferred.
- Other info: A valid UK driving license is required for this field-based role.
The predicted salary is between 40000 - 50000 £ per year.
Location: Northampton
Working Model: Hybrid (3 days office/client site & 2 days WFH)
Salary: £40-50k
We are now looking for an IT Field Engineer with strong 2nd line/3rd line support skills. We need to strengthen the support team and are looking for a Field Engineer to help support 2nd line and some 3rd line technical issues on and offsite for our customer base. As a Field Support Engineer, you’ll be used to supporting MS Windows Servers, Exchange, Active Directory, Azure, M365, Hyper-V, VMware, and Cisco Networks. This role will involve a split of WFH and field-based support across Northamptonshire, Bedfordshire, and Hertfordshire.
Skills Required:
- Minimum 2 years’ experience in a role supporting servers, networks, printers, PCs, and applications, ideally gained within a field role.
- Proven experience of enterprise mainstream technologies and applications primarily focused on Microsoft products such as M365, Azure, Hyper-V, and Active Directory, as well as anti-virus and backup solutions.
- Experience with other enterprise mainstream technologies and applications such as Citrix, VMware, and Cisco is desirable.
- Relevant experience managing, maintaining, and supporting peripheral equipment including routers, switches, hubs, UPSs, and printers.
- Industry-recognized accreditations such as MCP, MCSA, MCSE, CCA, and CCNA are highly desirable.
This is a superb opportunity with a leading IT consultancy as part of their MSP offering. As a Field Engineer, you’ll support clients onsite, so you’ll possess strong interpersonal skills and must have a UK driving license.
IT Field Engineer employer: S-SA Digital Recruitment Ltd
Contact Detail:
S-SA Digital Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as M365, Azure, and Cisco. Having hands-on experience or relevant projects to discuss can really set you apart during the interview.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar companies. They can provide insights into the company culture and the specifics of the role, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare for technical questions by brushing up on your troubleshooting skills related to 2nd and 3rd line support. Be ready to demonstrate your problem-solving process during the interview.
✨Tip Number 4
Showcase your interpersonal skills, as this role involves client interaction. Think of examples where you've successfully communicated technical information to non-technical users, as this will highlight your ability to work effectively in the field.
We think you need these skills to ace IT Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the specific technologies mentioned in the job description, such as MS Windows, Azure, and Cisco. Use keywords from the job listing to ensure your application stands out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your 2nd line and 3rd line support skills. Mention specific examples of how you've successfully resolved technical issues in previous roles, particularly in field-based environments.
Highlight Relevant Certifications: If you have industry-recognised certifications like MCP, MCSE, or CCNA, make sure to prominently display them in your application. This will demonstrate your commitment to professional development and expertise in the required areas.
Showcase Interpersonal Skills: Since the role involves client interaction, emphasise your strong interpersonal skills in your application. Provide examples of how you've effectively communicated with clients or team members in past positions.
How to prepare for a job interview at S-SA Digital Recruitment Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with the specific technologies mentioned in the job description, such as MS Windows, Azure, and Cisco. Bring examples of how you've successfully resolved technical issues in previous roles.
✨Demonstrate Problem-Solving Abilities
Field Engineers often face unexpected challenges. Be ready to share instances where you had to think on your feet and troubleshoot effectively, especially in a field support context.
✨Highlight Your Interpersonal Skills
Since this role involves client interaction, emphasise your communication skills. Share experiences where you successfully managed client relationships or resolved conflicts to show you can represent the company well.
✨Prepare for Scenario-Based Questions
Expect questions that assess your practical knowledge and decision-making skills. Practice answering scenario-based questions related to 2nd and 3rd line support to demonstrate your expertise and readiness for the role.
