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- Tasks: Lead a dynamic team in delivering top-notch fire and security services across South England.
- Company: Join Eley Solutions Ltd, a trusted name in fire and security since 2001.
- Benefits: Enjoy a competitive salary, bonus, 33 days holiday, and career progression opportunities.
- Why this job: Make a real impact by improving service delivery and fostering a positive team culture.
- Qualifications: Experience in managing fire and security operations is essential; strong leadership skills are a must.
- Other info: Flexible working with 2-3 days in the office and field visits to engage with clients.
The predicted salary is between 51000 - 84000 £ per year.
We are seeking a highly skilled Fire and Security Service Delivery Manager or Operations Manager to oversee and manage the fire and security service engineer division. You will be responsible for the efficient and effective delivery of fire and security services, ensuring compliance with industry standards, and optimizing operational processes.
If you are an ideal candidate, you will have a strong background in fire and security systems and possess excellent leadership and managerial skills of Maintenance Engineers and Service Delivery. You will be out in the field meeting customers, in the office ensuring staff are planned, and meeting engineers to manage communication, and improve the SLA, KPI and service improvement.
A great role to account manage, lead the engineering team and improve.
Job Role Areas for Operations Manager / Service Manager (Fire and Security):- Leadership And Team Management: Provide strong leadership and guidance to the fire and security team, fostering a positive work culture and motivating team members to achieve their goals. Manage and supervise a team of technicians, installers, and support staff, ensuring optimal resource allocation and utilization. Conduct regular performance evaluations, provide feedback, and identify training and development needs to enhance individual and team performance.
- Planning, Service Delivery And Customer SLA/KPI Achievement: Improve the ability of the team to deliver fire and security servicing for customers. Monitor and evaluate operational performance, identify areas for improvement, and implement corrective measures to enhance productivity and customer satisfaction. Collaborate with other departments to streamline operations, optimize resource allocation, and drive continuous improvement initiatives.
- Customer Relationship Management: Collaborate with the sales and business development teams to identify opportunities for growth and expansion within the fire and security division. Foster strong relationships with existing and potential clients, addressing their concerns and providing excellent customer service. Act as a point of escalation for client issues, ensuring prompt resolution and maintaining high levels of customer satisfaction.
- Proven experience in a similar role managing a team of engineers, office staff and customer satisfaction for a fire alarm and electronic security service engineer provider in South East England (BAFE/ FIA/ NSI/ SSAIB etc).
- Strong leadership and managerial skills, with the ability to motivate and develop a team.
- Exceptional communication and interpersonal skills, with the ability to build and maintain effective relationships with clients, engineers, office team and stakeholders.
Apply if you have managed operations or service engineering team for a fire and security company.
Service Operations Manager - Fire and Security employer: S & S Electric
Contact Detail:
S & S Electric Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Manager - Fire and Security
✨Tip Number 1
Network with professionals in the fire and security industry. Attend local events or join online forums to connect with others who may have insights or leads on job openings, including our position at StudySmarter.
✨Tip Number 2
Research the latest trends and technologies in fire and security systems. Being knowledgeable about current advancements can help you stand out during interviews and demonstrate your commitment to the field.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlight specific examples of how you've improved service delivery and customer satisfaction in previous roles.
✨Tip Number 4
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the fire and security sector. Being able to speak knowledgeably about these metrics will show that you're ready to take on the responsibilities of the role.
We think you need these skills to ace Service Operations Manager - Fire and Security
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fire and security systems. Emphasise your leadership roles and any specific achievements related to managing teams of engineers or service delivery.
Craft a Compelling Cover Letter: In your cover letter, address the key responsibilities mentioned in the job description. Showcase your proactive approach and how you can improve service delivery and customer satisfaction.
Highlight Relevant Skills: Clearly outline your skills in team management, customer relationship management, and operational performance improvement. Use specific examples to demonstrate how you've successfully led teams and improved KPIs in previous roles.
Showcase Industry Knowledge: Mention any certifications or training related to fire and security standards (like BAFE, FIA, NSI, SSAIB). This will show that you are knowledgeable about industry compliance and best practices.
How to prepare for a job interview at S & S Electric
✨Showcase Your Leadership Skills
As a Service Operations Manager, you'll be leading a team of engineers and office staff. Be prepared to discuss your leadership style and provide examples of how you've motivated teams in the past. Highlight any specific achievements that demonstrate your ability to foster a positive work culture.
✨Understand Fire and Security Systems
Make sure you have a solid understanding of fire alarm and electronic security systems. Brush up on industry standards and compliance requirements, as this knowledge will be crucial in your role. Be ready to discuss how you've applied this knowledge in previous positions.
✨Demonstrate Customer Relationship Management Skills
This role involves significant client interaction, so be prepared to talk about your experience in managing customer relationships. Share examples of how you've addressed client concerns and improved customer satisfaction in your previous roles.
✨Prepare for Operational Performance Questions
Expect questions about how you've monitored and improved operational performance in past roles. Think of specific metrics you've used, such as KPIs and SLAs, and be ready to discuss how you've implemented changes to enhance productivity and service delivery.
