ASSOCIATE, RESTORATION & RECOVERY TEAM
We are looking for talented consultants to join the Restoration & Recovery team within our growing Incident Response practice at an Associate level. These individuals will play a critical role in the continued success of our Cyber Security division.
Responsibilities
- Oversee restoration workstreams during Incident Response cases, supporting the Incident Response team to develop bespoke restoration strategies during live incidents, focusing on ensuring security and capability is maintained.
- Deliver hands‑on technical support to assist clients with restoration and recovery during cyber incidents.
- Lead and develop relationships with supporting restoration partners, managing and directing additional resources to achieve a positive resolution.
- Develop plans, policies, and training, strengthening the Incident Response process regarding restoration and training the Incident Response team in this area.
- Develop and share domain expertise, growing your cyber expertise and sharing it with the wider team through internal initiatives and programs.
- Participate in an on‑call rotation to lead our US & APAC restoration and recovery capabilities, and provide 24x7x365 client incident coverage.
- Provide on‑site restoration support, attending client sites during the early stages of restoration; overnight and/or international travel may be required.
Other Features of the Role
- Variety of casework: no day will be the same; we respond to a large variety of incidents for public and corporate clients.
- Develop an understanding of Incident Response, broadening your security awareness into the wider incident response process.
- Flexible working practices supporting work/life balance during intense, high‑pressure incident response.
WHAT WE'RE LOOKING FOR
Associates with 3 years or more relevant experience in IT Engineering, System Administration, or Infrastructure and Networking, with a demonstrated track record of deploying skills specifically in IR scenarios and time‑sensitive restoration projects for impacted clients.
We nurture a culture of equality, diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents, experiences and perspectives.
Qualifications
- In‑depth knowledge of virtualisation (VMware ESXi / Hyper‑V) and cloud‑hosted (AWS / Azure / GCP) configuration and implementation.
- In‑depth knowledge of Active Directory and Windows Domain functions, implementation, and configuration, including integrations with AzureAD functionality.
- Demonstratable experience with networking, including configuration of VLANs on switches and firewall troubleshooting.
- Comprehensive understanding of standard backup solution practices, restoration of data and preparing systems for introduction into production environments.
Advantageous Hands‑On Technical Experience
- Microsoft 365, including Exchange Online and Intune.
- Entra ID.
- Cisco networking and firewalls (Catalyst, Nexus, ASA, FTD).
- Linux (Ubuntu, CentOS, Debian).
- Virtual Desktop Infrastructure (Citrix XenDesktop, VMware Horizon, Azure Virtual Desktop).
- Hybrid infrastructures, including environments that utilise a combination of on‑premise, colocation datacentres, cloud and SaaS.
Beneficial Certifications
- Microsoft role‑based certifications to Administrator, Network Engineer, Security Engineer or Support Engineer level.
- VMware VCP (Data Centre Virtualisation).
- CompTIA Network+, Cisco CCNA, or Aruba Certified Professional.
OUR BENEFITS
- 25 days holiday per year in addition to bank holidays (+1 day for every day of service up to a maximum of 30 days).
- Hybrid working and flexible working hours.
- Matching pension contribution up to 7% (up to a maximum of 14% combined), and financial education.
- Life Insurance 4X Annual salary.
- Parental Support: Fertility treatment leave – 5 days per cycle of treatment per year; Maternity leave – 26 weeks full pay followed by 13 weeks half pay; Paternity leave – 6 weeks full pay.
- Various health and medical benefits: Private dental and medical insurance (taxable benefit) for you and your family, Virtual GP for you and your family members that live in the same household, Various gym discounts for you and your partner, EAP programme for you and your immediate family, Free access to the mindfulness app Headspace.
The role will be based in our London office, but flexible working arrangements are available.
