At a Glance
- Tasks: Coordinate cyber incident response activities and support case management for our dynamic teams.
- Company: Join S-RM, a leading global intelligence and cyber security consultancy.
- Benefits: Enjoy 25 days holiday, health benefits, and a supportive work-life balance.
- Other info: Great career growth opportunities in a culture that values your ideas and wellbeing.
- Why this job: Be part of a fast-growing team tackling real-world cyber challenges and making an impact.
- Qualifications: Strong organisational skills and a passion for problem-solving in a collaborative environment.
The predicted salary is between 30000 - 40000 € per year.
S-RM is a global intelligence and cyber security consultancy. Since 2005, we’ve helped some of the most demanding clients in the world solve some of their toughest information security challenges. We’re committed to developing sharp, curious, driven individuals who want to think critically, solve complex problems, and achieve success. We invest in our people’s wellbeing, learning, and ideas every day.
Our Cyber Security division is the fastest-growing part of S-RM. The cyber sector is always evolving, and our Advisory, Ethical Hacking, and Incident Response practices are in more demand than ever. We’re building a team to meet this challenge. We empower you to implement your ideas and provide opportunities regardless of title.
The Engagement Coordinator supports S‑RM’s Incident Response teams by owning and coordinating the administrative, operational, and process‑driven activities required to successfully run cyber incident response engagements. This role provides end‑to‑end case administration support across the incident lifecycle enabling Engagement Leads (ELs) and senior Incident Response leadership to focus on client management, technical oversight, and strategic decision‑making.
Responsibilities
- Case Onboarding: Support case intake and kick‑off activities, including acknowledging incoming requests for scoping calls, coordinating such calls, initiating internal case automation and onboarding workflows, ensuring accurate case setup, and acting as an administrative point of contact during the initial stages of an engagement.
- Letters of Engagement (LOEs) and Contracts: Prepare, issue, and manage LOEs, distribute LOEs to legal counsel, insurers, and clients, track LOE execution status, and coordinate kick-off readiness.
- Budget Management: Support ELs in tracking budget consumption, help coordinate uplift requests, and maintain accurate financial data.
- Revenue Control: Monitor billable time entry, report Work in Progress (WIP) to Finance, ensure WIP integrity, coordinate invoicing, and support payment chasing.
- Case Offboarding: Coordinate case close‑out procedures, issue data deletion notices, handle data deletion, and ensure case data is accurately captured.
- Stakeholder and Internal Coordination: Act as a reliable operational interface between consultants, senior leadership, the wider Operations team, Finance and Credit Control, and external stakeholders.
Benefits
- 25 days holiday per year in addition to bank holidays (+1 day for every year of service up to a maximum of 30 days).
- Matching pension contribution up to 7% (up to a maximum of 14% combined), and financial education.
- Life Insurance 4X Annual salary.
- Parental Support: Fertility treatment leave, Maternity leave, Paternity leave.
- Various Health and Medical Benefits including private dental and medical insurance, virtual GP, gym discounts, EAP programme, and free access to the mindfulness app Headspace.
The successful candidate must have permission to work in the United Kingdom by the start of their employment.
To apply for this role, please submit an up-to-date CV through the provided link.
Engagement Coordinator in London employer: S-RM
S-RM is an exceptional employer that prioritises the wellbeing and professional growth of its employees, offering a supportive work culture where innovative ideas are encouraged and valued. With a commitment to work-life balance, generous benefits including extensive holiday leave, parental support, and health perks, S-RM fosters an environment where individuals can thrive both personally and professionally in the dynamic field of cyber security.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences at S-RM. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding S-RM's culture and values. Think about how your skills align with their mission in cyber security. Show them you're not just a fit on paper, but a perfect match for their team!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to teamwork and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Engagement Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Engagement Coordinator role. Highlight any relevant experience in case management, coordination, or cyber security to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about joining S-RM and how you can contribute to our Incident Response teams. Be genuine and let your personality come through.
Showcase Your Communication Skills:As an Engagement Coordinator, communication is key. In your application, demonstrate your ability to coordinate with various stakeholders and manage information flow effectively. We love clear and concise communication!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at S-RM!
How to prepare for a job interview at S-RM
✨Know the Company Inside Out
Before your interview, take some time to research S-RM thoroughly. Understand their mission, values, and the specific challenges they tackle in cyber security. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As an Engagement Coordinator, you'll need to juggle multiple tasks. Be prepared to discuss your organisational strategies and provide examples of how you've successfully managed projects or coordinated teams in the past. Highlighting your ability to keep things running smoothly will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle real-life situations. Think about potential challenges you might encounter in the role and how you would address them. Practising these scenarios can give you a solid edge during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the tools they use for case management, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
