At a Glance
- Tasks: Coordinate cyber incident response activities and support case management from start to finish.
- Company: Join a leading cybersecurity firm with a focus on innovation and teamwork.
- Benefits: Enjoy 25 days holiday, health benefits, and a matching pension scheme.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be at the forefront of cybersecurity, making a real difference in incident response.
- Qualifications: Strong organisational skills and a passion for operational excellence.
The predicted salary is between 40000 - 50000 € per year.
The Incident Response Engagement Coordinator supports S‑RM’s Incident Response teams by owning and coordinating the administrative, operational, and process‑driven activities required to successfully run cyber incident response engagements. This role provides end‑to‑end case administration support across the incident lifecycle enabling Engagement Leads (ELs) and senior Incident Response leadership to focus on client management, technical oversight, and strategic decision‑making. The role acts as part of a central operational hub, working closely with Engagement Leads, management, the wider Operations team, Finance, and external stakeholders (counsel, insurers, end clients) to ensure cases are launched, managed, and closed in a consistent, efficient, and well‑governed manner.
RESPONSIBILITIES
- Case Onboarding
- Support case intake and kick‑off activities, including acknowledging incoming requests for scoping calls.
- Help coordinate such calls working closely with ELs and senior IR management.
- Initiating internal case automation and onboarding workflows.
- Ensuring accurate case setup across internal systems and tooling.
- Assist ELs in coordinating early‑stage logistics to ensure cases move smoothly from intake to active response.
- Act as an administrative point of contact during the initial stages of an engagement to reduce friction and delays.
- Letters of Engagement (LOEs) and Contracts
- Prepare, issue, and manage LOEs at the direction of ELs and other consultants.
- Distribute LOEs to legal counsel, insurers, and clients, including via DocuSign where required.
- Track LOE execution status, proactively chase signatures, and confirm completion.
- Coordinate kick off readiness once LOEs are fully executed, escalating issues or delays as needed.
- Budget Management
- Support ELs in tracking budget consumption and maintaining financial oversight throughout engagements.
- Help coordinate uplift requests at the direction of ELs, including tracking hours used vs approved budgets.
- Supporting preparation and circulation of uplift requests.
- Following up on approvals with insurers, counsel, or internal stakeholders.
- Work closely with ELs and Finance to maintain accurate and up‑to‑date financial data.
- Revenue Control
- Monitor billable time entry on a weekly basis, following up with consultants to resolve gaps and chase any missing time entry.
- Report Work in Progress (WIP) to Finance and support accurate forecasting and budget visibility on a monthly basis.
- Ensure WIP integrity, validating that all time held is justified and chargeable.
- Coordinate fast and accurate invoicing with the Senior Billing Coordinator at Engagement Lead direction, including collating the required information and supporting invoice approval workflows.
- Ensure accurate cross‑charging of billable time across relevant practice areas.
- Support payment chasing in coordination with Finance/Credit Control, escalating overdue items where appropriate.
- Cleanse non‑billable codes on a monthly basis to ensure financial hygiene.
- Case Offboarding
- Coordinate case close‑out procedures, including issuing data deletion notices and tracking notice periods.
- Handling data deletion and decommissioning of case‑specific platforms and tooling instances.
- Ensuring case data is fully and accurately captured in internal platforms.
- Supporting introductions to Managed Services and Risk and Resilience teams where applicable.
- Track closeout completion and elevate gaps or issues as needed.
- Stakeholder and Internal Coordination
- Act as a reliable operational interface between consultants, senior leadership, the wider Operations team, Finance and Credit Control, and external stakeholders where required.
- Ensure information flows efficiently, issues are escalated, and that administrative actions do not become bottlenecks for delivery teams.
OUR BENEFITS
We offer thoughtful, balanced rewards and support to help our people do their best work and live their lives outside it, including:
- 25 days holiday per year in addition to bank holidays (+1 day for every year of service up to a maximum of 30 days).
- Matching pension contribution up to 7% (up to a maximum of 14% combined), and financial education.
- Life Insurance 4X Annual salary.
- Parental Support: Fertility treatment leave – 5 days of leave per cycle of treatment per year; Maternity leave – 26 weeks of full pay followed by 13 weeks of half pay; Paternity leave – 6 weeks of full pay.
- Various Health and Medical Benefits including: Private dental and medical insurance (taxable benefit); Virtual GP for you and your family members that live in the same household; Gym discounts for you and your partner; EAP programme for you and your immediate family; Free access to the mindfulness app Headspace.
The successful candidate must have permission to work in the United Kingdom by the start of their employment.
Incident Response – Engagement Coordinator employer: S-RM
S-RM is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a supportive work culture in the heart of London. With generous benefits such as 25 days of holiday, matching pension contributions, and comprehensive health support, employees are empowered to thrive both personally and professionally. The role of Incident Response Engagement Coordinator provides a unique opportunity to engage with diverse stakeholders while contributing to critical cyber incident response efforts, making it a rewarding position for those seeking meaningful work in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Incident Response – Engagement Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and recent projects, so you can tailor your answers and show them you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Incident Response – Engagement Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Incident Response – Engagement Coordinator role. Highlight your relevant experience in case management, coordination, and financial oversight to show us you’re the perfect fit!
Showcase Your Communication Skills:Since this role involves liaising with various stakeholders, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you can effectively coordinate between teams and clients.
Highlight Your Organisational Skills:We love candidates who can juggle multiple tasks efficiently! In your application, share examples of how you've successfully managed projects or coordinated activities in a fast-paced environment to prove you can handle the demands of this role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at S-RM
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Incident Response Engagement Coordinator. Familiarise yourself with case onboarding, budget management, and stakeholder coordination. This will help you speak confidently about how your skills align with the role.
✨Prepare Real-Life Examples
Think of specific instances from your past experiences where you've successfully managed administrative tasks or coordinated projects. Be ready to share these examples during the interview to demonstrate your ability to handle the operational aspects of the role effectively.
✨Showcase Your Communication Skills
As this role involves liaising with various stakeholders, it's crucial to highlight your communication skills. Practice articulating how you would ensure smooth information flow between consultants, finance, and external parties. Clear communication is key to avoiding bottlenecks!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, the tools they use for case management, or how they measure success in this position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
