At a Glance
- Tasks: Coordinate cyber incident response activities and support the team with administrative tasks.
- Company: Join a leading cybersecurity firm dedicated to protecting clients from cyber threats.
- Benefits: Enjoy 25 days holiday, health benefits, and a matching pension scheme.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be at the forefront of cybersecurity and make a real difference in incident management.
- Qualifications: Strong organisational skills and a passion for teamwork are essential.
The predicted salary is between 35000 - 45000 £ per year.
The Incident Response Engagement Coordinator supports S‑RM’s Incident Response teams by owning and coordinating the administrative, operational, and process‑driven activities required to successfully run cyber incident response engagements. This role provides end‑to‑end case administration support across the incident lifecycle enabling Engagement Leads (ELs) and senior Incident Response leadership to focus on client management, technical oversight, and strategic decision‑making. The role acts as part of a central operational hub, working closely with Engagement Leads, management, the wider Operations team, Finance, and external stakeholders (counsel, insurers, end clients) to ensure cases are launched, managed, and closed in a consistent, efficient, and well‑governed manner.
RESPONSIBILITIES
- Case Onboarding
- Support case intake and kick‑off activities, including acknowledging incoming requests for scoping calls.
- Help coordinate such calls working closely with ELs and senior IR management.
- Initiating internal case automation and onboarding workflows.
- Ensuring accurate case setup across internal systems and tooling.
- Assist ELs in coordinating early‑stage logistics to ensure cases move smoothly from intake to active response.
- Act as an administrative point of contact during the initial stages of an engagement to reduce friction and delays.
- Letters of Engagement (LOEs) and Contracts
- Prepare, issue, and manage LOEs at the direction of ELs and other consultants.
- Distribute LOEs to legal counsel, insurers, and clients, including via DocuSign where required.
- Track LOE execution status, proactively chase signatures, and confirm completion.
- Coordinate kick off readiness once LOEs are fully executed, escalating issues or delays as needed.
- Budget Management
- Support ELs in tracking budget consumption and maintaining financial oversight throughout engagements.
- Help coordinate uplift requests at the direction of ELs, including tracking hours used vs approved budgets.
- Supporting preparation and circulation of uplift requests.
- Following up on approvals with insurers, counsel, or internal stakeholders.
- Work closely with ELs and Finance to maintain accurate and up‑to‑date financial data.
- Revenue Control
- Monitor billable time entry on a weekly basis, following up with consultants to resolve gaps and chase any missing time entry.
- Report Work in Progress (WIP) to Finance and support accurate forecasting and budget visibility on a monthly basis.
- Ensure WIP integrity, validating that all time held is justified and chargeable.
- Coordinate fast and accurate invoicing with the Senior Billing Coordinator at Engagement Lead direction, including collating the required information and supporting invoice approval workflows.
- Ensure accurate cross‑charging of billable time across relevant practice areas.
- Support payment chasing in coordination with Finance/Credit Control, escalating overdue items where appropriate.
- Cleanse non‑billable codes on a monthly basis to ensure financial hygiene.
- Case Offboarding
- Coordinate case close‑out procedures, including issuing data deletion notices and tracking notice periods.
- Handling data deletion and decommissioning of case‑specific platforms and tooling instances.
- Ensuring case data is fully and accurately captured in internal platforms.
- Supporting introductions to Managed Services and Risk and Resilience teams where applicable.
- Track closeout completion and elevate gaps or issues as needed.
- Stakeholder and Internal Coordination
- Act as a reliable operational interface between consultants, senior leadership, the wider Operations team, Finance and Credit Control, and external stakeholders where required.
- Ensure information flows efficiently, issues are escalated, and that administrative actions do not become bottlenecks for delivery teams.
OUR BENEFITS
We offer thoughtful, balanced rewards and support to help our people do their best work and live their lives outside it, including:
- 25 days holiday per year in addition to bank holidays (+1 day for every year of service up to a maximum of 30 days).
- Matching pension contribution up to 7% (up to a maximum of 14% combined), and financial education.
- Life Insurance 4X Annual salary.
- Parental Support: Fertility treatment leave – 5 days of leave per cycle of treatment per year; Maternity leave – 26 weeks of full pay followed by 13 weeks of half pay; Paternity leave – 6 weeks of full pay.
- Various Health and Medical Benefits including: Private dental and medical insurance (taxable benefit); Virtual GP for you and your family members that live in the same household; Gym discounts for you and your partner; EAP programme for you and your immediate family; Free access to the mindfulness app Headspace.
The successful candidate must have permission to work in the United Kingdom by the start of their employment.
Engagement Coordinator employer: S-RM
S-RM is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a supportive work culture in the heart of London. With generous benefits such as 25 days of holiday, matching pension contributions, and comprehensive health support, employees are empowered to thrive both personally and professionally. The role of Engagement Coordinator provides a unique opportunity to be at the centre of dynamic incident response operations, fostering collaboration with senior leadership and external stakeholders while ensuring efficient case management.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and keep you top of mind. Plus, it shows your enthusiasm for the role.
We think you need these skills to ace Engagement Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience for the Engagement Coordinator role. We want to see how your skills align with our needs, so don’t hold back on showcasing your strengths!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Just tell us what we need to know in a way that’s easy to digest.
Show Your Enthusiasm:Let your passion for the role shine through in your application. We love candidates who are excited about the opportunity to support our Incident Response teams, so don’t be shy about expressing why you want to join us!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. This helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at S-RM
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Engagement Coordinator role. Familiarise yourself with the incident response lifecycle and how administrative support plays a crucial part in it. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations related to case onboarding, budget management, or stakeholder coordination. Think of examples from your past experiences where you've successfully managed similar tasks. This will showcase your problem-solving skills and ability to work under pressure.
✨Showcase Your Communication Skills
As an Engagement Coordinator, you'll need to liaise with various stakeholders. During the interview, highlight your communication style and provide examples of how you've effectively communicated with different teams or clients in the past. This will reassure them that you can maintain smooth information flow and avoid bottlenecks.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for case management, or how they measure success in this role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
