IT Field Engineer – Peterborough

Our client is a well-established MSP based in Peterborough; due to continued growth and expansion they are looking to recruit an IT Field Engineer, reporting directly to their Regional Team Leader you will provide first and second-line support on-site and remote support for customer incidents and service requests across an assigned region. The role ensures high standards of customer service, reliable operation of end-user technology and local infrastructure, and effective support for day-to-day IT service delivery. You will need access to your own vehicle for this position. Main Duties and Responsibilities include: * Provide first-line and second-line support for incidents and service requests through site visits, telephone, email, and self-service channels. * Deliver on-site support to designated customer locations and travel across the region, and occasionally further afield, as required. * Maintain excellent customer service when dealing with users and stakeholders, recognising the priority and impact of issues in the wider context of IT service delivery. * Comply with incident, request, change, and major incident processes and all other documented ITIL-aligned procedures. * Escalate incidents and service issues to the appropriate support tier or manager where required. * Keep up to date with technical developments to maximise first-time fix rates and service quality. * Support the development of ICT-related policies, standards, and working practices. * Maintain the performance of end-user devices and peripherals such as wireless devices, printers, whiteboards, projectors, and classroom technology. * Develop and maintain a strong working knowledge of our clients’ services, supported systems, and customer environments. Technical Responsibilities: * Support reliable operation of customer networks, devices, and local infrastructure * Ensure agreed service levels and key performance indicators are met. * Assist with compliance relating to data protection, software licensing, and security controls. * Support procurement activity and liaise with suppliers where directed. * Install, remove, and configure software and hardware as required. * Maintain accurate asset and configuration records in the relevant systems. * Support printer and MFD services, including liaison with suppliers and engineers. * Manage user access to systems and information on site and remotely where appropriate. * Support IT services during events or out-of-hours activity where required. Hours - Monday to Friday - 8am – 4pm IT Support, IT field engineer, IT field technician, IT technician, IT Support Engineer, Field support IT field support, 2nd line support, second line, IT, , Microsoft, InTune, autopilot, IT Support, support, IT Support Engineer, 1st Line support, printers, MFD, software, network, networking, networks, hardware, support, Microsoft, Azure, Cisco, ICT, ITIL, network, PC’s, ICT Support, computing, computers, laptops, IT equipment, wireless devices, printers, whiteboards, projectors, Peterborough