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For Companies At a Glance
- Tasks: Support learners' journeys with guidance, encouragement, and administrative duties.
- Company: Reputable training provider focused on learner success and wellbeing.
- Benefits: Competitive salary, monthly bonuses, generous leave, and funded training opportunities.
- Why this job: Make a real difference in students' lives while developing your career in education.
- Qualifications: Experience in admin or customer service, strong organisational skills, and a passion for supporting learners.
- Other info: Dynamic work environment with clear progression routes and a supportive team culture.
Location: Manchester
Salary: £26,000 per annum (with increase following successful probation)
Contract: Full-Time | On-Site
Are you passionate about supporting learners, keeping them motivated, and helping them succeed both academically and personally? This is a fantastic opportunity to join a learner-focused training provider where student wellbeing, engagement, and progression are at the heart of everything they do.
About the Company
You will be joining a well-established independent training provider with a strong reputation for delivering high-quality, career-focused education. The training centre is modern, welcoming, and recently refurbished, creating a positive and professional environment for both learners and staff. The organisation is committed to investing in its people, offering funded training and development, clear progression routes, and a supportive team culture. Employees benefit from a monthly bonus scheme, generous annual leave, health and life assurance, and a workplace that genuinely values collaboration, wellbeing, and learner success.
About the Job
As Student Support Administrator, you will play a vital role in supporting learners throughout their learning journey. Combining pastoral support with key administrative duties, you will act as a trusted point of contact for students, helping them stay organised, engaged, and on track to achieve positive outcomes.
Key responsibilities include:
- Acting as a first point of contact for learners, providing guidance, encouragement, and practical support
- Monitoring learner attendance, engagement, and progress, identifying and escalating barriers to learning
- Providing one-to-one pastoral support to learners requiring additional assistance
- Administering and invigilating examinations in line with awarding body and internal procedures
- Supporting learners with employability skills, including CV reviews and mock interviews
- Maintaining accurate learner records and completing administrative tasks to meet compliance requirements
- Supporting the day-to-day running of the training centre
- Contributing to learner engagement activities, celebrations, and progression or graduation events
- Assisting with learner communications and social media engagement where required
This is a full-time, on-site role. Working hours include occasional late evenings and Saturdays on a rota basis.
Ideal Candidate
To be successful in this Student Support Administrator role, you will ideally have:
- At least one year’s experience in an administrative, customer service, or education/training environment
- Strong organisational skills with excellent attention to detail
- Confidence using IT systems such as Microsoft Outlook, Teams, and learner management systems
- Clear, professional, and supportive communication skills
- A proactive and adaptable approach, comfortable managing multiple priorities
- A genuine passion for supporting learners and helping them progress
Experience within an independent training provider or further education setting is advantageous but not essential.
If you are looking to build a rewarding career in education and want to make a real difference to learners’ lives, this Student Support Administrator opportunity in Manchester could be the perfect next step. Apply now to find out more and take the next step in your education support career.
Student Support Administrator employer: S Knights Recruitment
Contact Detail:
S Knights Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the training provider on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Student Support Administrator.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support and administration. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for supporting learners during the interview. Share specific examples from your past experiences that highlight your commitment to helping students succeed, as this is key for the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the position can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Student Support Administrator
Some tips for your application 🫡
Read the Job Description Carefully: Before you dive into your application, take a moment to thoroughly read the job description. We want to see that you understand what we're looking for in a Student Support Administrator and how you can fit into our team.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored to the role. Highlight your relevant experience in administration or customer service, and don’t forget to showcase your passion for supporting learners. We love seeing how you can contribute to our mission!
Show Off Your Communication Skills: As a Student Support Administrator, clear communication is key. Use your application to demonstrate your professional and supportive communication style. Whether it’s through your writing or how you present your experiences, let us see your skills shine!
Apply Through Our Website: When you're ready to apply, make sure to do it through our website. This helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at S Knights Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the training provider. Understand their mission, values, and the specific support they offer to learners. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Passion for Learner Support
Be prepared to discuss your experiences in supporting learners or customers. Share specific examples where you've motivated someone or helped them overcome challenges. This will demonstrate your commitment to the role and the wellbeing of students.
✨Highlight Your Organisational Skills
As a Student Support Administrator, you'll need to juggle multiple tasks. Bring examples of how you've successfully managed your time and prioritised tasks in previous roles. This could be through managing schedules, maintaining records, or coordinating events.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and opportunities for professional development. This shows that you're not just interested in the job, but also in how you can grow within the organisation.
