At a Glance
- Tasks: Coordinate projects and support external partners in a dynamic, fast-paced environment.
- Company: Join a respected organisation in the Employability and Skills sector with a collaborative culture.
- Benefits: Enjoy remote work, structured training, and opportunities for career growth.
- Other info: Exciting career progression to Partner Relationship Manager as the organisation grows.
- Why this job: Make a real impact by supporting customers and partners while developing your skills.
- Qualifications: Strong admin skills, customer relationship experience, and proficiency in Microsoft Office.
Partnership Coordinator
Are you an organised and customer-focused administrator who enjoys building relationships, coordinating projects, and supporting external partners?
Do you thrive in a fast-paced environment where no two days are the same?
This is an exciting opportunity to join a growing organisation within the Employability and Skills sector as a Partnership Coordinator.
Working closely with Partnership Managers and internal teams, you'll play a key role in delivering outstanding support to customers and partners while ensuring the smooth coordination of learning programmes, reporting, administration, and operational activities.
This role also offers genuine career progression, with the opportunity to develop into a Partner Relationship Manager position as the organisation continues to grow.
About the Organisation
Our client is a respected national organisation supporting professionals, employers, training providers, and partners across the Employability and Skills sector.
Committed to delivering exceptional service and building long-term partnerships, they pride themselves on their collaborative culture, high standards, and customer-focused approach.
With continued growth and investment in their people, they offer an environment where employees are encouraged to develop their skills, contribute new ideas, and progress their careers within a supportive and forward-thinking organisation.
The Role
As a Partnership Coordinator, you'll provide high-quality administrative and operational support to Partnership Managers while helping to deliver an excellent experience for customers, partners, learners, and internal stakeholders.
Key responsibilities include
- Supporting Partnership Managers with day-to-day coordination, reporting, documentation, and partner communications.
- Coordinating customer and partner activities while maintaining accurate records and databases.
- Providing administrative support across learning programmes and partnership activities.
- Producing regular reports from internal systems to support operational and quality processes.
- Supporting programme scheduling, learner reporting, and data management.
- Raising invoices and maintaining accurate financial and administrative records.
- Tracking renewals, payments, and key operational activities.
- Managing shared inboxes and responding promptly to customer and partner enquiries.
- Supporting online and face-to-face meetings, events, and engagement activities across the UK when required.
- Preparing reports, presentations, and business documentation.
- Maintaining organised digital filing systems and ensuring data accuracy.
- Working collaboratively across multiple departments to improve processes and deliver excellent customer service.
- The Ideal Candidate
We're looking for an organised and proactive professional with strong administration and customer relationship skills.
You'll have
- Experience supporting external customers, partners, or stakeholders.
- Strong administrative experience within a busy, fast-paced environment.
- Excellent organisational skills with the ability to manage multiple priorities and deadlines.
- Experience using CRM systems, learning management systems (LMS), or similar databases.
- Excellent written and verbal communication skills.
- Experience delivering high-quality customer service.
- Good attention to detail and a commitment to maintaining accurate records.
- Competence using Microsoft Office, including Word, Excel, Outlook, and Teams.
- Confidence communicating professionally by telephone and email.
- Experience working within a target-driven environment.
Desirable
- Experience within education, training, professional services, or the Employability and Skills sector.
- Experience producing reports from CRM or LMS systems.
- Experience supporting learning programmes or partnership activities.
- Experience with invoicing or financial administration.
Benefits
- Remote working.
- Structured training on internal systems and processes.
- Opportunity to work across partnership, learning, and operational functions.
- Opportunity to contribute to the growth of a developing Central Services team.
- Apply Now
If you're an experienced Partnership Coordinator, Partnership Support Officer, Customer Success Coordinator, Account Coordinator, or Operations Administrator looking to develop your career within a growing organisation, we'd love to hear from you.
Apply today to join a collaborative team where you'll play a key role in supporting customers, partners, and internal stakeholders while building a rewarding long-term career
StudySmarter Expert Advice🤫
We think this is how you could land Partnership Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at S Knights Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like S Knights Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Partnership Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to S Knights Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at S Knights Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at S Knights Recruitment!
How to prepare for a job interview at S Knights Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
