At a Glance
- Tasks: Manage customer accounts, drive business growth, and deliver exceptional service.
- Company: Join a leading UK educational charity with a commitment to quality and innovation.
- Benefits: Enjoy 25 days leave, hybrid working, and tailored development opportunities.
- Other info: Supportive environment with excellent career progression and wellbeing initiatives.
- Why this job: Make a real impact in education while building your commercial career.
- Qualifications: Strong communication skills and a proactive approach to sales.
Location: Lancaster (Hybrid) – 35 hours per week. Monday–Thursday in the Lancaster Head Office, with home working on Fridays (flexible working options considered).
Salary: Starting from £25,000 per annum
Are you a commercially driven professional with a passion for building strong customer relationships and delivering exceptional service? This is an exciting opportunity to join one of the UK's leading educational organisations, where you'll take ownership of a portfolio of customer accounts, drive business growth, and play a key role in delivering an outstanding customer experience.
Working within a collaborative Commercial team, you'll help achieve ambitious income targets while supporting organisations across the education sector with market-leading products and services.
About the Organisation
Our client is a leading UK educational charity group with an outstanding reputation for delivering high-quality qualifications and specialist education services across the UK and internationally. Supporting colleges, training providers, local education authorities, schools, and education professionals, they are committed to improving lives through education. The organisation is recognised for its innovation, commitment to quality, and inclusive culture, offering employees a supportive environment where professional development, wellbeing, and career progression are genuinely encouraged.
The Role
As a Commercial Executive, you will manage your own portfolio of customer accounts while identifying opportunities to retain, grow, and develop new business.
Key responsibilities include:
- Managing a portfolio of customer accounts to maximise retention and achieve income targets.
- Building trusted relationships as the primary point of contact for customers.
- Managing customer enquiries through to resolution while delivering exceptional customer service.
- Working collaboratively with internal teams to ensure excellent service delivery, meeting SLAs and KPIs.
- Maintaining accurate CRM records and monitoring account performance.
- Supporting forecasting through regular customer engagement and data analysis.
- Developing new business opportunities by building a strong sales pipeline and identifying growth opportunities.
- Monitoring competitor activity to maximise opportunities within existing and prospective customers.
- Representing the organisation at customer meetings, conferences, and events.
- Supporting regulatory compliance, risk management, and continuous service improvement.
The Ideal Candidate
We're looking for someone who is organised, proactive, and passionate about delivering outstanding customer experiences. You'll demonstrate:
- Excellent communication skills with a strong customer service focus.
- A proactive and creative approach to sales and achieving targets.
- A positive, adaptable attitude with a commitment to quality and continuous improvement.
- Strong organisational skills with the ability to prioritise workloads and meet deadlines.
- Experience using ICT systems, databases, and CRM systems.
- The ability to work collaboratively while taking ownership of your own workload.
Benefits
- 25 days annual leave plus bank holidays, birthday leave, Christmas closure days, long service leave increases, and the option to purchase additional annual leave.
- Competitive pension scheme, including salary sacrifice.
- Hybrid working and informal flexible working arrangements.
- Enhanced family-friendly policies, sick pay, life insurance, and paid compassionate leave.
- Modern office facilities with excellent breakout and wellbeing spaces.
- Free parking, secure cycle storage, and electric vehicle charging points.
- Tailored learning and development opportunities.
- Cycle to Work and Home & Tech Schemes.
- Discounted gym membership.
- 24-hour employee helpline, wellbeing support, Aviva DigiCare+ health app, and employee recognition initiatives.
Apply Now
If you're looking to build your commercial career with an award-winning organisation that’s making a real difference through education, we’d love to hear from you. Apply today to become the next Commercial Executive and help drive customer success while supporting the continued growth of a leading education provider.
Commercial Executive in Lancaster employer: S Knights Recruitment
Join a leading UK educational charity group as a Commercial Executive in Lancaster, where you'll thrive in a supportive and inclusive work culture that prioritises professional development and employee wellbeing. With flexible working options, competitive benefits including generous annual leave, and a commitment to innovation, this organisation offers a rewarding environment for those passionate about making a difference through education.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Executive in Lancaster
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like S Knights Recruitment!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Commercial Executive in Lancaster
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at S Knights Recruitment, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at S Knights Recruitment
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with S Knights Recruitment’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
