Credit Controller in Rushall, Walsall

Take Ownership of Our Sales Ledger – Join Us as a Credit Controller Salary: £35,000 – £40,000 per annum, depending on experience Working Hours: 8.30am to 5pm Location: Aldridge, West Midlands Contract Type: Permanent Start Date: ASAP We're looking for an experienced Credit Controller to take ownership of our sales ledger and lead a small credit control team at our Aldridge site. This is a hands-on role combining day-to-day collections with team leadership, credit risk management and process improvement. If you're organised, accurate and confident handling conversations with customers about payment, this could be the role for you. About the Role As Credit Controller, you'll directly manage a sales ledger of 957 accounts and oversee a further 241, while leading and training two part-time Assistant Credit Controllers. Reporting to the Financial Controller, you'll be responsible for the accuracy and integrity of the sales ledger and for reducing overdue debt. You'll set collection priorities, approve credit limits, manage the credit insurance process and oversee legal recovery action where needed. You'll also work closely with our Sales and Conversions teams on part payment plans and order releases, balancing a positive customer experience with protecting the business. Accuracy, discretion and vigilance are central to the role. You'll handle sensitive financial information, stay alert to possible fraudulent transactions or requests, and play a key part in improving our credit control processes. What You'll Be Doing * Directly managing a sales ledger of 957 accounts and overseeing a further 241 accounts. * Leading and training a team of two part-time Assistant Credit Controllers, setting collection priorities and monitoring performance. * Chasing debts promptly as they fall due and sending customer statements, copy invoices and debt chasing letters in a timely manner. * Posting and allocating payments to the ledger promptly and accurately. * Approving credit limits and opening new customer accounts on the system. * Maintaining credit policies, approval limits and account hold and release procedures. * Reporting aged debt, overdue balances, collection performance and significant risks to the Financial Controller. * Managing the credit insurance process, including claims and reporting. * Overseeing legal recovery action, submitting bad debt claims and liaising with insolvency practitioners. * Identifying container recovery requirements and liaising with the sales team to action them. * Working with our Sales and Conversions teams on part payment plans and order releases, and resolving customer queries with the relevant departments. * Taking customer card payments and generating customer refunds ready for approval and payment. * Improving processes, reducing overdue debt and assisting with month-end tasks. * Supporting sales admin and other colleagues during periods of holiday or absence. About You We're looking for an experienced credit controller who is accurate, self-motivated and confident managing a large ledger while leading and developing a small team. You'll also bring: * Proven experience in credit control, including managing a sales ledger. * Experience of leading, training or supervising others. * Experience of credit insurance, legal recovery and insolvency processes is highly desirable. * Excellent attention to detail and a strong commitment to accuracy. * Confident communication skills and the ability to build strong, professional relationships with customers and colleagues. * A vigilant approach to identifying possible fraudulent transactions or requests. * Absolute discretion and trustworthiness when handling sensitive information. * The ability to prioritise effectively and complete work accurately and on time. * A willingness to continually develop your knowledge of the business. Why Join Us? This is an opportunity to take real ownership of a substantial sales ledger and lead a small team, with the scope to shape our credit policies and improve how we work. You'll work closely with teams across the business, including our multi-award-winning Conversions Division, giving you a broad understanding of our container sales, hire and conversions operations. We also offer a pension scheme, group life assurance, 25 days' holiday plus 8 bank holidays and onsite parking. How to Apply If this sounds like the right opportunity for you, we'd love to hear from you. Please note that we do not accept applications or CVs from recruitment agencies for this vacancy