At a Glance
- Tasks: Lead a dynamic workshop team, ensuring smooth operations and customer satisfaction.
- Company: Join a reputable company focused on innovation and teamwork.
- Benefits: Enjoy competitive salary, generous leave, and wellness programmes.
- Other info: Opportunities for professional growth and ongoing training available.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in workshop management and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Key Responsibilities:
- Daily engagement with workshop supervisor and shift leads, building collaborative relationships, ensuring resource allocation is evenly balanced between S J Bargh and external customers.
- Monitor the Service reception function and assist Customer Service Advisor with any queries or opportunities.
- Ensure Scania booking in processes are being followed.
- Upsell the Scania product, utilise fixed priced repairs and special offers to engage current customers and attract new custom.
- Engage with Scania account Managers for technical assistance and help with claims, where required contact Scania workshops for updates on internal contracts and contract inclusions.
- Ensure a smooth flow of job cards to invoicing teams ensuring a consistent level of WIP within the required criteria are being effectively managed.
- Assist R&M and Warranty Administrator with technical queries to increase positive data entry and reduce rejected claims.
- Support management meetings and Scania representatives to discuss performance and discrepancies in operational procedures.
- Deliver customer satisfaction and act on any urgent demands from SJB.
Staff Management:
- Assess and agree appropriate Scania product training by conducting 1-2-1 discussions with workshop staff to evaluate current skill levels and build training program to develop professional growth to ensure we align with Scania DOS.
- Provide feedback to workshop staff to promote professional growth.
- Measure and report technical efficiency ensuring systems around clock in-off jobs are being delivered to maximise workshop hours.
- Investigate MOT failures and report findings to National Fleet Manager and external retail customers.
- Recruit to budget headcount.
Safety and Compliance:
- Monitor safety standards and ensure the workshops comply with health and safety regulations and company policies.
- Report potential risks through monthly workshop inspections and monitor ISO requirements and updates.
- Attend site health and safety meetings and ensure any actions highlighted are addressed in the workshop.
- Assist the National Fleet Engineering Manager Scania workshop is compliant with special tooling, Overalls, service literature and data entry.
- Collaborate with external advisory bodies regarding Tachograph and Authorised Testing Facilities, for safety and standards.
- Act on any Transport Management request to assist compliance measures.
- Responsible monitoring of inspection documents ensuring sign off in R2C daily and upload data into AXSCEND.
- Manage and control Tru Tac defect rectification, ensuring all your team are on board with site procedures to safeguard the operation from the authorities.
- As a TM you will be responsible for managing the undertakings of 2 operating centres within SJ Bargh Ltd along with attending monthly meetings.
- Ensuring vehicles and trailers are serviced in line with SJB operating licence obligations and in line with government principles.
Budgeting and Financial Management:
- Monitor expenses and implement cost efficiencies without affecting standards or customer service.
- Assist with monitoring third party and sub-contractor costs to ensure cost efficiency and standards.
Collaboration and Communication:
- Collaborate with transport departments on a twice daily basis to align workshop operations with overall business requirements and strategies.
- Provide regular updates to management on workshop performance and operational challenges.
- Assist accounts with wage and clocking queries.
Training and Development:
- From time to time you will be asked to attend Scania events and courses aimed at improving brand and technical knowledge.
- Mentor, coach and develop your team and highlight any future growth opportunities to advance skillsets.
This job description is an outline of the main responsibilities of the post and may be subject to future amendment as may be deemed appropriate. It should not be read as, nor is it intended to be, a complete statement of an individual’s contractual duties and responsibilities.
Benefits:
- A competitive salary dependent on experience
- 28 days annual leave
- Increase in annual leave with long service
- Annual pay review
- Full induction and training
- Unum Help@Hand Wellbeing Programme
- Life insurance
- Cycle2Work scheme
- Free onsite parking
Workshop Foreman in Lancaster employer: S J Bargh Ltd
At S J Bargh Ltd, we pride ourselves on fostering a collaborative and supportive work environment where our Workshop Foreman can thrive. With a strong focus on employee development, we offer tailored training programmes and opportunities for professional growth, alongside a competitive salary and comprehensive benefits package. Our commitment to safety, compliance, and customer satisfaction ensures that you will be part of a team dedicated to excellence in the transport industry.
StudySmarter Expert Advice🤫
We think this is how you could land Workshop Foreman in Lancaster
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging into S J Bargh and their values. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with the responsibilities listed in the job description, especially around customer service and workshop management.
✨Tip Number 3
Bring your A-game to the interview! Dress smartly and arrive early. First impressions count, so make sure you’re ready to engage with the interviewers and showcase your enthusiasm for the Workshop Foreman role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Workshop Foreman in Lancaster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Workshop Foreman role. Highlight relevant experience and skills that match the job description, like your ability to manage teams and ensure compliance with safety standards.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this position. Use it to showcase your passion for the industry and how your previous experiences align with our needs at StudySmarter.
Showcase Your Achievements:Don’t just list your responsibilities; highlight your achievements! Whether it’s improving workshop efficiency or enhancing customer satisfaction, we want to see how you’ve made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at S J Bargh Ltd
✨Know Your Stuff
Make sure you’re familiar with Scania products and services. Brush up on the booking processes and upselling techniques, as these will likely come up in conversation. Being able to discuss specific examples of how you've engaged customers or improved service efficiency will show your expertise.
✨Show Your Leadership Skills
As a Workshop Foreman, you'll be managing a team. Prepare to discuss your experience in staff management, training, and mentoring. Think of specific instances where you’ve successfully developed team members or resolved conflicts, as this will demonstrate your capability to lead effectively.
✨Safety First
Familiarise yourself with health and safety regulations relevant to the workshop environment. Be ready to talk about how you’ve ensured compliance in previous roles and any initiatives you’ve implemented to improve safety standards. This shows you take safety seriously and understand its importance in the workplace.
✨Be a Team Player
Collaboration is key in this role. Prepare examples of how you’ve worked with different departments or external partners to achieve common goals. Highlighting your communication skills and ability to build relationships will make you stand out as a candidate who can foster a positive working environment.
