At a Glance
- Tasks: Manage service processes, build relationships, and ensure compliance in a dynamic workshop environment.
- Company: Join Scania, a leader in the automotive industry with a focus on innovation and teamwork.
- Benefits: Enjoy competitive salary, 28 days leave, training, and wellbeing support.
- Other info: Opportunities for professional growth and continuous learning await you.
- Why this job: Make an impact by leading a team and enhancing service quality in a collaborative setting.
- Qualifications: Experience in service management and strong communication skills are essential.
The predicted salary is between 40000 - 50000 € per year.
Key Responsibilities
- Effective service process planning and control.
- Build strong relationships with internal and external stakeholders.
- Engage with workshop foreman, shift leads daily and build collaborative relationships.
- Monitor the service reception function and assist with any queries or opportunities.
- Ensure Scania booking in processes are being followed in line with DCS processes – standards.
- Engage with Scania account Managers for technical assistance and help with claims where required.
- Quality check a proportion of service literature and job cards to ensure accuracy, report back to Technician with discrepancies for rectification.
- Assist R&M and Warranty Administrator with technical queries to increase positive data entry.
- Attend meetings with senior management and Scania representatives to discuss performance and discrepancies in operational procedures.
- Manage work in progress, ensuring all completed jobs invoiced within month end timetable.
- Manage future bookings of the MOT lanes.
- Ensure all SJ Bargh Ltd fleet are booked in as priority in line with the service schedule.
- Update and monitor SJB service schedule, liaising with operations.
- Align current processes with the STA/DTA programme.
Staff Management
- Assess and agree appropriate Scania product training to ensure we meet DOS in line with the inter-dealer agreement.
- Recruit, mentor, and develop staff to meet performance targets, ensuring a safe working environment.
- Train and develop workshop technicians and supervisors to enhance product knowledge and performance.
- Conduct 1-2-1 discussions with workshop staff to evaluate current skill levels and build training program to develop professional growth.
- Monitor quality check failures and look for trends in training requirements or personnel issues.
- Investigate MOT failures and report findings to National Fleet Manager.
Safety and Compliance
- Monitor safety standards and ensure the workshop complies with health and safety regulations and company policies.
- Report potential risks through monthly workshop inspections.
- Ensure Scania workshop is compliant with special tooling, overalls, service literature and data entry.
- Ensure appearance, floors, walls etc. are maintained periodically to ensure compliance with expected DOS.
- Ensure all workshop equipment is calibrated in line with legal requirements.
- Ensure all milk pumps are calibrated in line with DTAS requirements.
Collaboration and Communication
- Build strong relationships, analyse customer needs, and deliver high-quality service to drive repeat business.
- Serve as the primary point of contact between Scania service and corporate management.
- Collaborate with other departments to align workshop operations with overall business strategies.
- Provide regular updates to senior management on workshop performance and operational challenges.
- Create workshop KPI’s using Scania Snowflake Reporting.
Training and Development
- Attend Scania events and courses aimed at improving brand knowledge and technical knowledge.
- Continuous process improvement.
What's in it for you?
- A competitive salary dependent on experience.
- 28 days annual leave.
- Increase in annual leave with long service.
- Annual pay review.
- Full induction and training.
- Unum Help@Hand Wellbeing Programme.
- Life insurance.
- Cycle2Work scheme.
- Free onsite parking.
This job description is an outline of the main responsibilities of the post and may be subject to future amendment as deemed appropriate. It should not be read as, nor is it intended to be, a complete statement of an individual’s contractual duties and responsibilities. If this role sounds like the right fit for you, click apply today, we would love to hear from you!
Scania Service Manager in Lancaster employer: S J Bargh Ltd
At Scania, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee development and well-being. As a Service Manager, you will benefit from comprehensive training programmes, competitive salaries, and a range of perks including a wellbeing programme and increased annual leave with long service. Our collaborative environment fosters strong relationships with colleagues and stakeholders, ensuring you have the resources and support needed to thrive in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Scania Service Manager in Lancaster
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Scania. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching Scania’s values and recent projects. Show us you’re not just another candidate; demonstrate how your skills align with their goals and how you can contribute to their success.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can keep you fresh in their minds. It shows your enthusiasm for the role and gives you a chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Scania.
We think you need these skills to ace Scania Service Manager in Lancaster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Scania Service Manager role. Highlight your service process planning and stakeholder management experience to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've built strong relationships and improved service processes in your previous jobs.
Showcase Your Team Management Skills:Since staff management is key, mention any experience you have in mentoring or training others. We want to see how you can help develop our workshop technicians and supervisors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at S J Bargh Ltd
✨Know Your Scania Inside Out
Before the interview, make sure you’re well-versed in Scania’s products and services. Familiarise yourself with their service processes and standards, as this will show your genuine interest and understanding of the role.
✨Build Relationships on Paper
Prepare examples of how you've successfully built relationships with stakeholders in previous roles. Think about specific instances where your collaboration led to improved service or operational efficiency, as this aligns perfectly with the job's focus.
✨Showcase Your Safety Mindset
Be ready to discuss how you’ve ensured compliance with health and safety regulations in past positions. Highlight any initiatives you’ve taken to improve safety standards, as this is crucial for the Scania Service Manager role.
✨Prepare for Technical Queries
Anticipate technical questions related to service management and be prepared to discuss how you would handle them. This could include scenarios involving service literature accuracy or managing workshop performance, so brush up on relevant knowledge.
