At a Glance
- Tasks: Lead teams managing Kafka and Managed File Transfer platforms, ensuring 24/7 support and reliability.
- Company: Dynamic tech company in Etobicoke with a hybrid work model.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a culture of technical excellence and continuous improvement with great career advancement potential.
- Why this job: Make a real impact by leading critical platforms and driving innovation in a collaborative environment.
- Qualifications: Bachelor’s degree in computer science or related field; experience in managing production support teams.
The predicted salary is between 70000 - 90000 £ per year.
Type: Permanent (FTE)
Location: Etobicoke (Hybrid, 3x/week)
Responsibilities:
- Lead and manage a team of system engineers responsible for design, implementation and support of Real-time messaging (Kafka), Managed File Transfers (GoAnywhere), and RPA (UFT) platforms.
- Oversee and coordinate 24/7 support for all managed platforms, ensuring rapid response and resolution of incidents to maintain service availability.
- Serve as the escalation point for critical incidents, coordinating with business owners and external vendors to resolve issues within agreed SLAs.
- Oversee the technical architecture, design, development, and operations of the 3 platforms, ensuring alignment with corporate strategy.
- Manage end-to-end availability and performance of mission-critical services, building automation to prevent problem recurrence.
- Establish and maintain robust processes, procedures and design patterns to ensure consistent, reliable operations across all platform services. This includes cluster configuration, monitoring, scaling, and disaster recovery planning, user and routing onboarding, PCI and security compliance and encryption.
- Drive automation and continuous delivery, leveraging software provisioning, configuration management, and source code management tools.
- Partner with architecture and development teams to design scalable solutions, participate in quarterly roadmap planning, and lead technical review sessions.
- Develop and maintain system and support documentation, including operational guides, network diagrams, and infrastructure design.
- Inspire and develop team members, fostering a culture of technical excellence and continuous improvement.
Must Haves:
- Bachelor’s degree in computer science or a related technical field, or equivalent practical experience.
- Proven experience managing 24/7 production support teams for mission-critical platforms.
- Knowledge of enterprise Managed File Transfer solutions (such as FORTRA GoAnywhere MFT, IBM B2B Integrator/File Gateway, Axway Managed File Transfer) and Kafka platforms (Apache Kafka, Confluent Platform).
- Knowledge of Microsoft Azure and hands-on experience implementing Azure based solutions.
- Strong background in enterprise-grade infrastructures, operations, and/or systems engineering.
- Outstanding verbal and written communication skills, with the ability to influence senior leaders and technical peers.
Manager, Data Platforms to lead Kafka and Managed File Transfer teams with accountability for 24/7 support and service reliability. in London employer: S I Systems
Join a forward-thinking company in Etobicoke that prioritises innovation and employee development. As a Manager of Data Platforms, you will lead dynamic teams in a hybrid work environment, fostering a culture of technical excellence while enjoying robust benefits and opportunities for professional growth. With a commitment to 24/7 support and service reliability, this role offers the chance to make a meaningful impact in a collaborative and supportive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Data Platforms to lead Kafka and Managed File Transfer teams with accountability for 24/7 support and service reliability. in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Kafka or Managed File Transfer. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with 24/7 support and service reliability. This will give you an edge during interviews and show that you mean business.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on how you've led teams and managed critical incidents, as these are key for the role.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for the role and the company right from the start.
We think you need these skills to ace Manager, Data Platforms to lead Kafka and Managed File Transfer teams with accountability for 24/7 support and service reliability. in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience with Kafka, Managed File Transfer, and any relevant 24/7 support roles. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading teams in data platforms and how you can contribute to our mission. Keep it engaging and relevant to the role.
Showcase Your Technical Skills:Don’t shy away from listing your technical expertise! Mention your experience with Azure, automation, and any other tools that relate to the position. We love seeing candidates who are hands-on and ready to dive into the tech.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at S I Systems
✨Know Your Platforms Inside Out
Make sure you have a solid understanding of Kafka and Managed File Transfer solutions. Brush up on the technical details, architecture, and common issues related to these platforms. Being able to discuss your experience with these technologies will show that you're not just familiar but truly knowledgeable.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure situations, especially in 24/7 support environments. Think about specific incidents where you coordinated responses or resolved critical issues, as this will highlight your ability to manage and inspire a team effectively.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss how you've approached incident management and service reliability in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you ensured rapid response and resolution while maintaining service availability.
✨Communicate Clearly and Confidently
Since outstanding communication skills are a must-have for this role, practice articulating your thoughts clearly. Prepare to explain complex technical concepts in simple terms, as you'll need to influence both technical peers and senior leaders. Confidence in your communication can set you apart from other candidates.
