Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead Agile ceremonies and support project delivery in a dynamic contact centre environment.
- Company: Join a forward-thinking company focused on modernising contact centre solutions.
- Benefits: Competitive salary, professional development, and a collaborative work culture.
- Why this job: Make a real impact in transforming contact centre operations while enhancing your leadership skills.
- Qualifications: 5+ years as a Scrum Master with experience in Contact Center Solutions.
- Other info: Opportunity to work in a hybrid Agile and Waterfall project environment.
The predicted salary is between 36000 - 60000 £ per year.
Our valued client is seeking three Intermediate Scrum Masters (5+ Years) with Contact Center Solutions experience to support delivery under a major multi-year contact center modernization program. These resources will play a critical role in enabling Agile delivery while supporting hybrid Agile and Waterfall project environments.
The Scrum Masters will work closely with business stakeholders, technical teams, vendors, and product owners to facilitate ceremonies, remove impediments, track delivery progress, and ensure teams are set up for success. Strong leadership, facilitation skills, and a positive, solution-oriented mindset are essential, as these roles are highly collaborative and client-facing.
Tasks:
- Facilitate Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives
- Support project delivery and tracking across Agile and Waterfall methodologies
- Act as a leader by coaching teams on Agile best practices and fostering continuous improvement
- Remove impediments and proactively manage risks and dependencies impacting delivery
- Track and report on sprint progress, milestones, and delivery metrics using tools such as Azure DevOps (ADO)
- Collaborate closely with Product Owners, technical teams, vendors, and business stakeholders to ensure alignment
- Support multiple workstreams within a contact centre modernization initiative
- Maintain strong client relationships through clear communication, transparency, and professionalism
- Promote a positive team culture focused on accountability, collaboration, and delivery excellence
- Ensure work aligns with enterprise standards, governance, and security requirements
Must Haves:
- Experience working with Contact Center Solutions (e.g., contact centre platforms, operations, or transformations)
- Experience supporting project delivery using both Agile and Waterfall methodologies
- Reliability Security Clearance
Nice to Have:
- Experience using Azure DevOps (ADO) for backlog management, sprint tracking, and reporting
- Bilingual (English/French)
Intermediate Scrum Masters (5+ Years) with Contact Center Solutions experience to support delivery under a major multi-year contact center modernization program in London employer: S.i. Systems
Contact Detail:
S.i. Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Intermediate Scrum Masters (5+ Years) with Contact Center Solutions experience to support delivery under a major multi-year contact center modernization program in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with contact centre solutions. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your Scrum Master skills in action! If you’ve got experience facilitating Agile ceremonies, share some success stories during interviews. We want to hear how you’ve tackled challenges and led teams to victory.
✨Tip Number 3
Be proactive about following up! After an interview, drop a quick thank-you note to express your appreciation. It keeps you on their radar and shows you’re genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Intermediate Scrum Masters (5+ Years) with Contact Center Solutions experience to support delivery under a major multi-year contact center modernization program in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Contact Center Solutions and Agile methodologies. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Scrum Master role. Share specific examples of how you've facilitated Agile ceremonies and supported project delivery in the past.
Showcase Your Leadership Skills: Since this role requires strong leadership and facilitation skills, make sure to highlight any experiences where you’ve coached teams or removed impediments. We love seeing how you’ve made a positive impact in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at S.i. Systems
✨Know Your Agile Inside Out
Make sure you brush up on Agile methodologies, especially how they apply to contact centre solutions. Be ready to discuss your experience facilitating Agile ceremonies and how you've helped teams overcome challenges in both Agile and Waterfall environments.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and facilitation skills. Think about times when you've coached teams on Agile best practices or removed impediments to delivery. This will demonstrate your ability to lead and support teams effectively.
✨Familiarise Yourself with Azure DevOps
If you have experience with Azure DevOps, be sure to mention it! Discuss how you've used it for backlog management, sprint tracking, and reporting. If you're not familiar, take some time to learn the basics so you can speak confidently about it.
✨Communicate Clearly and Professionally
Since this role is client-facing, practice clear and professional communication. Prepare to discuss how you've maintained strong client relationships in the past, focusing on transparency and collaboration. This will show that you understand the importance of client engagement.
