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- Tasks: Re-engineer and design Software Asset Management processes using ServiceNow ITSM modules.
- Company: Join a public-sector client focused on innovative IT solutions.
- Benefits: Flexible remote work options and opportunities for professional growth.
- Why this job: Make a real impact in software asset governance and process optimisation.
- Qualifications: 5+ years as a Business Analyst with ServiceNow ITSM experience.
- Other info: Engage with stakeholders and lead training workshops in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Our public-sector client is seeking an Intermediate Business Analyst to assist with Software Asset Management business process re-engineering and design using ServiceNow ITSM modules. Candidates can be % remote in Canada working CST.
Must haves:
- 5+ years of experience as a Business Analyst or Systems Analyst with a focus on ServiceNow ITSM configuration for Software Asset Management (SAM) processes
- Experience with SAM process re-engineering and design using ITSM modules
- Experience with hands-on data migration into ServiceNow
- Experience with gap analysis and building business cases for advanced SAM solutions (SAM pro)
Nice to haves:
- ServiceNow Certified Systems Administrator
- Excellent written and verbal communication skills
- Previous experience in the public sector or insurance industry
Responsibilities:
- ServiceNow Configuration requests - Ability to configure requests, change, and CMDB modules for software asset governance
- Process design and workflow development - Create requests approval, reclamation workflows aligned with information technology infrastructure library (ITIL)
- Data Modeling and reporting - Designing CMDB structures for software assets and building dashboards/KPIs for compliance and optimization
- Governance Documentation - Writing SAM policy, process flows, responsibility matrices and operational runbooks
- Ability to execute data migration tasks, including cleansing, mapping, and loading into ServiceNow
- Stakeholder engagement and training - Conducting workshops, delivering hands-on training and facilitating adoption of new processes
- Business Case development - Performing return on investment analysis and preparing justification for SAM Pro Adoption
Intermediate Business Analyst to assist with Software Asset Management Business process re-engineering and design using ServiceNow ITSM modules (RQ00455) in London employer: S.i. Systems
Contact Detail:
S.i. Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Intermediate Business Analyst to assist with Software Asset Management Business process re-engineering and design using ServiceNow ITSM modules (RQ00455) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with ServiceNow ITSM. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio showcasing your past projects related to Software Asset Management and ServiceNow configurations. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to SAM processes and ServiceNow. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Intermediate Business Analyst to assist with Software Asset Management Business process re-engineering and design using ServiceNow ITSM modules (RQ00455) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 5+ years of experience as a Business Analyst or Systems Analyst, especially focusing on ServiceNow ITSM. We want to see how your skills align with the Software Asset Management processes and any relevant projects you've worked on.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your hands-on experience with data migration and gap analysis, and how you can contribute to our client's needs in the public sector.
Showcase Your Communication Skills: Since excellent written and verbal communication skills are a must-have, make sure your application reflects this. Keep your language clear and concise, and don’t hesitate to demonstrate your ability to engage stakeholders effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at S.i. Systems
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow ITSM knowledge, especially around Software Asset Management. Be ready to discuss specific configurations you've worked on and how they improved processes. This will show that you’re not just familiar with the platform but can also leverage it effectively.
✨Showcase Your Re-engineering Skills
Prepare examples of past projects where you successfully re-engineered business processes. Highlight your approach to gap analysis and how you built business cases for advanced SAM solutions. This will demonstrate your ability to think critically and improve existing workflows.
✨Communicate Clearly and Confidently
Since excellent communication skills are a must-have, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing your experience in stakeholder engagement and training.
✨Prepare for Data Migration Questions
Expect questions about your hands-on experience with data migration into ServiceNow. Be ready to discuss the steps you took for cleansing, mapping, and loading data. Sharing specific challenges you faced and how you overcame them will set you apart from other candidates.
