Key Account Manager - Mining Africa in Norwich

Position : Key Account Manager – Mining Africa

Industry : Engineered, Technical, Specified product

Sector : B2B – Mining & Allied Sectors

Location : Home Based UK or Africa plus travel as required with role

Package : UK Salary up to £100K plus significant bonus and benefits package

For Africa will be commensurate with position and local economy

Background

Our client is a profitable privately owned organisation, operating out of a well invested into state-of-the-art production and assembly facility in Yorkshire with additional offices in Africa and Mainland Europe. The business is the market leader in its field and has shown year on year growth in a highly competitive and challenging B2B market sector. They operate as a direct 3rd party product distributor and installer as well as a manufacturer, assembler, distributor, and installer of their own finished products. They operate globally with a client base that includes sectors such as Mining, Transport (Bus / Coach Operators and O.E.M’s), Waste & Recycling, Construction, to name a few. The business is heavily invested into strengthening its commercial team and as such have identified a need to recruit a highly experienced K.A.M to support further growth across Africa with a particular focus on the mining sector.

The role

The role will report to the Group Managing Director, with additional interaction and co-ordination with the Strategic Accounts Director and Head of B.D. Africa. The business currently has over 40 active accounts throughout Africa generating nearly £10M in revenue, more than 50% of this is through direct sales and the remainder through a well-established distributor network. A key aspect of the role is to build deeper insight to the buying profile of these existing customers as well as new customers, gaining understanding of fleet renewals, contract renewals, either through the new or used market. The role is key to supporting the internal sales and marketing function within our client to ensure that it is targeted and opportunities are not missed due to lack of proximity to decision makers within current and new accounts. As part of your remit you are expected to attend onsite and online meetings with prospects and customers to sell the benefits of our client’s product solutions, over competitors in the market, identifying opportunities to sell, upsell, and cross sell, managing the full cycle through the sales process, maximising opportunities to increase order value and profitability, ultimately ensuring an exemplary customer experience and journey throughout.

Requirements

The ideal candidate for this position will be a proven Key Account Manager with experience gained selling an engineered, technical, specified product where there is also an aftermarket element (Service, Spares, Repairs etc) both direct sales as well as through a distributor model. For success in the role, it is essential you have a deep understanding and knowledge of the key procurement players and influencers in the mining sector across Africa and can therefore demonstrate a proven track record in building actionable commercial growth strategies and account plans that show y o y profit improvements and growth. We are looking for a highly- motivated self-starter, an individual who is data driven and analytical, used to driving CRM systems, understands customer journeys, customer experience and basically drives a customer first approach. The African market is a significant investment for our client and whilst the initial focus is across the mining sector the business is also looking to expand into additional sectors through changes to current product portfolio as well as new product introduction. Note – applicants please be rest assured of discretion and confidentiality and all contact is in line with GDPR.