Field Service Management - Consulting Manager in England

Field Service Management – Managing Consultant

Industry: Management Consulting

Sectors: Agnostic - Energy / Utilities / Consumer / Retail

Specialism: Field Service Management

Location: UK Wide - Various Locations (Hybrid working)

Package: Package up to £100K (including benefits and bonus) dependent on experience

Background: Our client is a market leading Top Tier Global Consulting firm. With offices in nearly 200 countries and a workforce of over 300,000 employees they support some of the World’s leading Private, Publicly Traded organisations and government / governing bodies in defining and executing business critical strategies, covering a variety of themes, topics, and competence areas. Our clients Customer and Service Excellence practice sits at the intersection of business strategy, experience design, and digital technology. As part of this practice - Field Service Management Consulting is one of the fastest growing parts and they are looking to significantly ramp up and grow in this area and as such are looking to recruit at Manager level to meet demand and growth.

The Roles: You’ll lead engagements across the full transformation lifecycle, from diagnostics and business case creation, through target operating model and future state blueprint design, implementation, and adoption, combining deep domain expertise in field service operations with platform fluency. You’ll shape the outcomes our clients care about most: productivity, first-time fix, cost-to-serve, and customer and employee experience. To deliver this you will lead field service transformation engagements across the full lifecycle, from diagnostics, business case development, and strategy through to target operating model design, technology implementation, and adoption. Shape designs across key field service capabilities, including work order management, scheduling and dispatch, mobile enablement, inventory, asset management, and service analytics. Translate business requirements into clear functional designs, user stories and fit gap assessments. Work closely with architects, developers, and delivery teams to ensure high-quality implementation. Lead client workshops, support testing, training and adoption, and help manage scope, risks, timelines, and delivery quality. Build trusted relationships with senior client stakeholders and communicate complex concepts clearly to non-technical audiences.

The Candidates: For success, you need extensive consulting experience, with a strong background focused on field service management. You need a deep understanding of field service operations, including scheduling, dispatch, mobile workforce enablement, parts and inventory and service performance. Hands-on experience with one or more leading FSM platforms, such as Salesforce Field Service, Microsoft Dynamics 365 Field Service, ServiceNow FSM, IFS FSM/PSO, Oracle Field Service or ServiceMax. You need experience leading consulting teams, managing stakeholders and delivering workstreams to time, cost and quality. It is expected you have strong analytical and problem-solving skills, with the ability to assess complex business challenges, structure ambiguous problems, and develop practical, evidence-based recommendations. Strong communication skills and credibility with senior client stakeholders are essential as is experience working across the project lifecycle, from presales and discovery through to implementation and adoption. We are seeking individuals who are looking for full life cycle transformational project work and to that end you will need a high degree of commercial acumen and an ability to see things through. Please be rest assured of discretion and confidentiality and all contact is in line with GDPR.

S.I.S Executive is a Global Executive Search organisation acting on behalf of a third-party client.