At a Glance
- Tasks: Support the Operations team and enhance digital customer experiences.
- Company: Join The Chesterford Group, a dynamic company in Basildon.
- Benefits: Enjoy a competitive salary, health benefits, and generous discounts.
- Other info: Flexible working options and opportunities for career growth.
- Why this job: Make a real impact on customer service and technology platforms.
- Qualifications: Customer-focused mindset and strong communication skills required.
The predicted salary is between 27000 - 27000 £ per year.
The Digital Operations Assistant is responsible for supporting the Operations team and developing the company's technology platforms and digital user experiences for the continued benefit of the company and its people. This role requires driving a market leading digital customer service experience and will involve various aspects of interaction with customers, internal and external. You will be required to support management and team members through exceptional communication information and training.
The role will mainly be based at Head Office although visiting stores and getting involved in 'out of hours' support and supporting store openings would be an ongoing part of this position. Monday - Thursday 9am - 5pm, Friday 9am - 3pm. The successful candidate would be eligible to work 1 day per week from home. Due to the location of the office, the successful candidate must be able to drive.
Main responsibilities:- Optimisation - Continuously look to improve digital customer experiences and overall optimise all digital channels/platforms to deliver seamless UX to our customers. This includes addressing any digital/platform issues and customer feedback.
- Support customer experiences when required on a cover basis using the Zendesk platform.
- Maintain all digital platforms and 3rd party aggregator relationships, including conducting frequent 'health checks' on our systems and platforms to ensure they are working effectively, and taking responsibility for menu changes, promotions, training and reporting.
- Conduct reporting and use insights to suggest improvements.
- Collaborate across functions (Marketing, Operations, Project Management) to support and implement product roll outs, price increases, promotions.
- Maintain multiple technology platforms (included but not limited to; opening hours, menu scheduling, time slots, training and menu changes) and provide the store management and key stakeholders with the key insights to improve the business.
- Assist on our EPOS system (Redcat) in terms of store requirements for KP, KV, ticketing, descriptions and generation support needed for stores.
- Maintain the PLU master data base and communicate with 3rd parties and our SHED colleagues on change to process, innovations, tests & trials.
- Support and lead training for store management onsite, at the Head Office and via training videos/e-learning in the platforms that you manage.
- Assist with implementing price increases/changes: PLU changes, changing prices on tills, liaising with Redcat, liaising with the Marketing team to support menu board changes.
- Setting up digital hardware for SHED team and stores, such as new laptops, digital/delivery tablet etc when required.
- Customer first mindset is required for both internal and external customers.
- Customer-centric mind set with a real passion for discovering behaviour, trends and opportunities for innovation.
- Approachable, with a very high standard of people management understanding.
- All in depth understanding of the brands under your control.
- Detailed and focused, with a drive for excellence in all areas of the business.
- Excellent communication skills.
- Computer literate including PowerPoint/Microsoft Office 365 and intermediate Excel skills.
- Understanding of digital platforms is key.
- Experience of working with 3rd party delivery aggregators (Just Eat, Deliveroo and Uber Eats) is ideal but not essential.
- Competitive salary.
- Health Shield Cash Plan.
- Life Assurance.
- 50% off FishnChickn Ltd stores.
- £30 off FishnChickn Ltd stores every 30 days.
- 28 days holiday inclusive of bank holidays.
- Company pension scheme.
- Birthday off, if on a working day or change to an alternative day if on a weekend.
Digital Operations Assistant employer: S.H.E.D
The Chesterford Group is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and a range of benefits including health plans and generous discounts at our stores. Our collaborative work culture fosters innovation and supports a customer-first mindset, while the opportunity to work from home one day a week provides flexibility for a balanced lifestyle. Located in Basildon, our team enjoys a dynamic environment where they can contribute to enhancing digital experiences and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Operations Assistant
✨Tip Number 1
Get to know the company inside out! Research The Chesterford Group and their digital platforms. Understanding their values and customer service approach will help you tailor your conversations during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills align with the role's requirements, especially around digital customer experiences and communication. Practising your responses can really boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Digital Operations Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Digital Operations Assistant role. Highlight your experience with digital platforms and customer service, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about improving digital customer experiences and how you can contribute to our team. Keep it engaging and relevant to the role.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure to showcase your excellent communication skills in your application. Whether it's through your writing style or examples of past experiences, we want to see how you connect with others.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at S.H.E.D
✨Know Your Digital Platforms
Familiarise yourself with the digital platforms mentioned in the job description, like Redcat and Zendesk. Be ready to discuss how you've used similar systems in the past or how you would approach learning them quickly.
✨Showcase Your Customer-Centric Mindset
Prepare examples that highlight your customer-first approach. Think of situations where you improved customer experiences or resolved issues effectively, as this role heavily focuses on enhancing digital customer service.
✨Communicate Clearly and Confidently
Since excellent communication skills are crucial, practice articulating your thoughts clearly. You might be asked to explain complex ideas simply, so consider how you can convey technical information in an approachable way.
✨Demonstrate Your Team Collaboration Skills
This role involves working across various functions, so be ready to share experiences where you collaborated with different teams. Highlight how you contributed to successful projects and how you handle feedback from others.
