At a Glance
- Tasks: Manage parts inventory and assist customers with their needs.
- Company: Join a dynamic team in the automotive industry.
- Benefits: Monday to Friday hours, onsite parking, and a supportive work environment.
- Other info: Opportunity to learn all roles within the department and grow your career.
- Why this job: Gain hands-on experience in a busy parts department and develop valuable skills.
- Qualifications: Customer service experience and proficiency in Microsoft Excel are preferred.
The predicted salary is between 25000 - 30000 £ per year.
We are currently recruiting for a Parts Advisor to join our clients team. The successful candidate will be responsible for managing parts inventory, assisting customers, and ensuring smooth communication between departments. This successful candidate will learn all areas of this busy parts department and will be able to assist or cover for any job role within the department.
Duties
- Assist customers in identifying and selecting the correct parts, providing excellent phone etiquette and customer service.
- Manage and update parts inventory using Microsoft Excel and other organisational tools.
- Process orders accurately and efficiently, ensuring timely delivery or collection of parts.
- Maintain a clean and organised parts department, adhering to safety standards.
- Communicate effectively with suppliers and internal teams regarding stock levels and order status.
- Support maintenance activities related to parts storage and handling.
- Keep detailed records of transactions, returns, and warranty claims.
- Provide technical advice on maintenance procedures when required.
Experience
- Previous experience in a similar Parts Advisor / Sales Administrator or customer service role within the automotive or maintenance industry is preferred.
- Experience with Kerridge would be ideal.
- Proficiency in Microsoft Excel and basic computer skills are essential.
- Excellent communication skills, both verbal and written, with a professional phone manner.
- Organisational skills with the ability to multitask in a fast-paced environment.
- Knowledge of vehicle maintenance or technical understanding of parts is beneficial but not mandatory.
Monday - Friday 8am - 5pm Parking onsite.
Parts Advisor in Stoke-on-Trent employer: S Guest Consultancy Services
Join a dynamic team as a Parts Advisor where you will thrive in a supportive work culture that values collaboration and professional growth. With opportunities to learn across various roles within the busy parts department, you will benefit from a structured environment that encourages skill development and offers excellent employee benefits, including onsite parking. Located in a vibrant area, this role not only promises meaningful work but also a chance to be part of a company that prioritises customer service excellence and teamwork.
Contact Details:
S Guest Consultancy Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the automotive industry. You never know who might have a lead on a Parts Advisor role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your product knowledge and customer service skills. Think about scenarios where you've helped customers find the right parts or solved problems – these stories will impress potential employers!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you and tailor your approach to each one.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Parts Advisor in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the Parts Advisor role. We want to see how your skills align with managing parts inventory and providing top-notch customer service.
Show Off Your Communication Skills:Since effective communication is key in this role, let us know about your experience in customer service. Use clear and professional language in your application to demonstrate your phone etiquette and written communication skills.
Highlight Your Organisational Skills:We love candidates who can multitask! Share examples of how you've managed inventory or organised tasks in a busy environment. This will show us you can handle the fast-paced nature of our parts department.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your CV and any additional information. We can’t wait to hear from you!
How to prepare for a job interview at S Guest Consultancy Services
✨Know Your Parts
Familiarise yourself with common automotive parts and their functions. This will help you answer questions confidently and demonstrate your knowledge during the interview.
✨Excel Skills on Point
Brush up on your Microsoft Excel skills, as managing inventory is a key part of the role. Be prepared to discuss how you've used Excel in previous jobs or even do a quick demonstration if asked.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in past roles. Think about specific situations where you helped a customer find the right part or resolved an issue effectively.
✨Communication is Key
Practice your verbal communication skills, especially phone etiquette. You might be asked to role-play a customer interaction, so being clear and professional will set you apart.
