At a Glance
- Tasks: Lead a dynamic scheduling team to ensure top-notch customer service in social housing.
- Company: Join a thriving social housing operation focused on community impact.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a difference by managing a team that directly impacts people's lives.
- Qualifications: Experience in people management and scheduling is essential.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking to recruit an experienced and motivated Team Leader to join our busy social housing operation. This is an excellent opportunity for someone with strong people management and scheduling experience to lead a fast-paced team and play a key role in delivering excellent customer service within a responsive maintenance environment.
The Role
As Team Leader, you will be responsible for overseeing the day-to-day running of the scheduling team, managing a team of approximately 10-12 staff members. You will ensure workloads are effectively planned, resources are utilised efficiently, and service standards are consistently achieved. Working within a busy social housing environment, you will support the team to deliver a high-quality scheduling service for repairs and maintenance operations, while driving performance and continuous improvement.
Key Responsibilities
- Managing and supporting a team of 10-12 scheduling administrators/coordinators
- Monitoring team performance and productivity to ensure KPIs and service levels are met
- Overseeing the effective scheduling of repairs, maintenance appointments, and operative diaries
- Providing coaching, training, and ongoing support to team members
- Handling escalated issues and ensuring excellent customer service
Scheduling Manager / Team Leader employer: S Guest Consultancy Services
Join our dynamic social housing operation as a Scheduling Manager / Team Leader, where you will thrive in a supportive work culture that prioritises employee development and teamwork. We offer competitive benefits, a commitment to continuous improvement, and the opportunity to make a meaningful impact in the community by delivering exceptional customer service. With a focus on professional growth and a collaborative environment, this role is perfect for those looking to lead a dedicated team in a rewarding setting.
Contact Details:
S Guest Consultancy Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Scheduling Manager / Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for a Team Leader role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and scheduling. We recommend doing mock interviews with friends or using online resources to get comfortable talking about your experience and how you can lead a busy team effectively.
✨Tip Number 3
Showcase your leadership skills! When you get the chance to meet potential employers, be ready to share specific examples of how you've successfully managed teams and improved service delivery in previous roles. This will help you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the time to engage with us directly.
We think you need these skills to ace Scheduling Manager / Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your people management and scheduling experience, as these are key for the Team Leader role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've led teams and improved processes in previous roles.
Showcase Your Customer Service Skills:Since this role is all about delivering excellent customer service, make sure to include any relevant experiences that demonstrate your ability to handle customer needs effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at S Guest Consultancy Services
✨Know Your Team Management Skills
Make sure you can clearly articulate your experience in managing teams. Prepare examples of how you've successfully led a team, handled conflicts, and motivated staff. This will show that you’re not just a manager but a leader who can inspire others.
✨Demonstrate Scheduling Expertise
Be ready to discuss your scheduling experience in detail. Think about specific tools or software you've used and how you've optimised scheduling processes in the past. This will highlight your ability to manage workloads effectively and ensure service standards are met.
✨Showcase Customer Service Focus
Since this role is within social housing, emphasise your commitment to excellent customer service. Prepare to share examples of how you've resolved customer issues or improved service delivery in previous roles. This will demonstrate your understanding of the importance of customer satisfaction.
✨Prepare for Performance Metrics Discussion
Understand the key performance indicators (KPIs) relevant to scheduling and team management. Be prepared to discuss how you've monitored and improved team performance in the past. This shows that you’re results-driven and focused on continuous improvement.
