At a Glance
- Tasks: Lead a dynamic scheduling team to deliver top-notch customer service in social housing.
- Company: Join a supportive social housing operation with a focus on teamwork and excellence.
- Benefits: Enjoy a competitive salary, profit share, onsite parking, and career development opportunities.
- Other info: Fast-paced environment with plenty of room for growth and improvement.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in team leadership and a passion for customer service are essential.
The predicted salary is between 35343 - 35343 £ per year.
We are currently looking to recruit an experienced and motivated Team Leader to join our busy social housing operation. This is an excellent opportunity for someone with strong people management and scheduling experience to lead a fast-paced team and play a key role in delivering excellent customer service within a responsive maintenance environment.
The Role
As Team Leader, you will be responsible for overseeing the day-to-day running of the scheduling team, managing a team of approximately 10–12 staff members. You will ensure workloads are effectively planned, resources are utilised efficiently, and service standards are consistently achieved. Working within a busy social housing environment, you will support the team to deliver a high-quality scheduling service for repairs and maintenance operations, while driving performance and continuous improvement.
Key Responsibilities
- Managing and supporting a team of 10–12 scheduling administrators/coordinators
- Monitoring team performance and productivity to ensure KPIs and service levels are met
- Overseeing the effective scheduling of repairs, maintenance appointments, and operative diaries
- Providing coaching, training, and ongoing support to team members
- Handling escalated issues and ensuring excellent customer service is maintained
- Working closely with operational teams, contractors, and residents
- Producing reports and analysing scheduling performance
- Identifying opportunities for process improvement and increased efficiency
- Ensuring compliance with company procedures and health & safety standards
About You
The successful candidate will have:
- Previous experience in a Team Leader or Supervisory role
- Experience working within social housing, repairs, maintenance, or a fast-paced scheduling environment
- Strong organisational and communication skills
- The ability to motivate and manage a team effectively
- Excellent problem-solving abilities and attention to detail
- Experience using scheduling systems and Microsoft Office packages
- A customer-focused approach with the ability to work under pressure
What We Offer
- Competitive salary of £35,685
- Profit share scheme
- Onsite car parking
- Supportive and professional working environment
- Opportunities for career development and progression
If you are an organised and driven Team Leader looking for your next challenge within social housing, we would love to hear from you.
Scheduling Team Leader employer: S Guest Consultancy Services Ltd
Join a leading social housing refurbishment contractor in Northamptonshire, where your role as Site Manager will not only offer a competitive salary of up to £55,000 but also the chance to make a real difference in the community. With a strong focus on employee growth and a supportive work culture, you will have access to comprehensive benefits and opportunities for professional development, all while working on projects that enhance the quality of life for residents.
Contact Details:
S Guest Consultancy Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Scheduling Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for a Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and scheduling. Think about your past experiences and how they align with the responsibilities of the role. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to research the company culture and values before your interview. This will help you tailor your answers and show that you’re not just a fit for the role, but also for the team. We love candidates who resonate with our mission!
✨Tip Number 4
Apply through our website for the best chance at landing the job! It shows your commitment and gives us a direct line to your application. Plus, we love seeing candidates who take that extra step to connect with us.
We think you need these skills to ace Scheduling Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in team leadership and scheduling. We want to see how your skills match the role, so don’t be shy about showcasing your achievements in similar environments!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background in social housing or scheduling makes you the perfect fit for our team.
Showcase Your People Skills:As a Team Leader, your ability to manage and motivate a team is crucial. In your application, share examples of how you've successfully led teams in the past and handled challenges with a customer-focused approach.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at S Guest Consultancy Services Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of scheduling in a social housing context. Brush up on your knowledge about repairs, maintenance processes, and how to manage a team effectively. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team, handled escalated issues, or improved performance. This will help demonstrate your capability as a Team Leader and your ability to drive results.
✨Be Customer-Focused
Since this role involves delivering excellent customer service, be ready to discuss how you've prioritised customer needs in previous roles. Share stories that highlight your problem-solving skills and how you’ve maintained high service standards under pressure.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, company culture, and opportunities for process improvement. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
