At a Glance
- Tasks: Lead a dynamic scheduling team to deliver top-notch customer service in social housing.
- Company: Join a supportive social housing operation with a focus on teamwork and excellence.
- Benefits: Enjoy a competitive salary, profit share, onsite parking, and career development opportunities.
- Other info: Fast-paced environment with opportunities for continuous improvement and growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in team leadership and strong organisational skills are essential.
The predicted salary is between 35685 - 35685 £ per year.
We are currently looking to recruit an experienced and motivated Team Leader to join our busy social housing operation. This is an excellent opportunity for someone with strong people management and scheduling experience to lead a fast-paced team and play a key role in delivering excellent customer service within a responsive maintenance environment.
The Role
As Team Leader, you will be responsible for overseeing the day-to-day running of the scheduling team, managing a team of approximately 10-12 staff members. You will ensure workloads are effectively planned, resources are utilised efficiently, and service standards are consistently achieved. Working within a busy social housing environment, you will support the team to deliver a high-quality scheduling service for repairs and maintenance operations, while driving performance and continuous improvement.
Key Responsibilities
- Managing and supporting a team of 10-12 scheduling administrators/coordinators
- Monitoring team performance and productivity to ensure KPIs and service levels are met
- Overseeing the effective scheduling of repairs, maintenance appointments, and operative diaries
- Providing coaching, training, and ongoing support to team members
- Handling escalated issues and ensuring excellent customer service is maintained
- Working closely with operational teams, contractors, and residents
- Producing reports and analysing scheduling performance
- Identifying opportunities for process improvement and increased efficiency
- Ensuring compliance with company procedures and health & safety standards
About You
- Previous experience in a Team Leader or Supervisory role
- Experience working within social housing, repairs, maintenance, or a fast-paced scheduling environment
- Strong organisational and communication skills
- The ability to motivate and manage a team effectively
- Excellent problem-solving abilities and attention to detail
- Experience using scheduling systems and Microsoft Office packages
- A customer-focused approach with the ability to work under pressure
What We Offer
- Competitive salary of £35,685
- Profit share scheme
- Onsite car parking
- Supportive and professional working environment
- Opportunities for career development and progression
If you are an organised and driven Team Leader looking for your next challenge within social housing, we would love to hear from you.
Scheduling Team Leader in Birmingham employer: S Guest Consultancy Services Ltd
Join our dynamic social housing operation as a Team Leader, where you will not only lead a dedicated scheduling team but also contribute to meaningful community service. We pride ourselves on fostering a supportive work culture that prioritises employee growth, offering competitive salaries, profit share schemes, and ample opportunities for career progression. Located in a vibrant area, our company ensures a fulfilling work-life balance with onsite car parking and a commitment to excellence in customer service.
Contact Details:
S Guest Consultancy Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Scheduling Team Leader in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for a Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and scheduling. Think about your past experiences and how they align with the responsibilities of the role. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to research the company culture and values before your interview. This will help you tailor your responses and show that you’re genuinely interested in being part of their team. Plus, it’ll give you a chance to ask insightful questions!
✨Tip Number 4
Apply through our website for the best chance at landing that Team Leader position. We love seeing applications come directly from motivated candidates like you, and it shows you’re serious about joining our team!
We think you need these skills to ace Scheduling Team Leader in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in team leadership and scheduling. We want to see how your skills match the role, so don’t be shy about showcasing your achievements in similar environments!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Scheduling Team Leader position. Share specific examples of how you've led teams and improved processes in the past.
Showcase Your People Skills:Since this role involves managing a team, make sure to highlight your people management skills. We love candidates who can motivate and support their teams, so share any relevant experiences that demonstrate this!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at S Guest Consultancy Services Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of scheduling in a social housing context. Brush up on your knowledge about repairs, maintenance processes, and how to manage a team effectively. This will show that you're not just interested in the role but also have the expertise to back it up.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team, handled escalated issues, or improved performance. This will help demonstrate your capability as a Team Leader and your ability to drive results.
✨Be Customer-Focused
Since this role involves delivering excellent customer service, be ready to discuss how you've prioritised customer needs in previous roles. Share stories that highlight your problem-solving skills and your approach to maintaining high service standards, especially under pressure.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, company culture, and expectations for the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
