At a Glance
- Tasks: Be the vital link between customers and our manufacturing team, ensuring top-notch service.
- Company: Join a global leader in Manufacturing and Engineering based in Bolton.
- Benefits: Enjoy generous holidays, health support, and career development opportunities.
- Other info: Flexible hours and a culture that promotes growth and inclusivity.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 35000 £ per year.
Job Description
We are looking for a Customer Care Co-ordinator to join a global leader in Manufacturing and Engineering. Based in Bolton, this well-established company specialises in Manufacturing, offering both standard and bespoke solutions to a diverse client base.
The Customer Care Co-ordinator will act as a vital link between the business and its customers, ensuring exceptional service within a Manufacturing environment. You will play a key role in supporting the implementation of a new ERP system, improving internal processes, and building strong relationships with both internal teams and external clients. This is an excellent opportunity for someone looking to develop their career within a supportive and forward-thinking company.
Hours: 38 per week Monday to Thursday 7:30 am to 4:00 pm and Friday 7:30 am to 12:50 pm. Salary: £30,000 £35,000 dependent on experience.
Key Responsibilities of the Customer Care Co-ordinator:
- Respond promptly and professionally to customer enquiries via phone, email, and online platforms.
- Process orders, returns, and exchanges accurately using ERP and CRM systems.
- Champion the effective use of the CRM system to support customer experience and internal reporting.
- Liaise with Production, Planning, and Quality teams to ensure accurate and timely deliveries.
- Communicate proactively with customers regarding order updates, delays, or resolutions.
- Manage customer complaints with a focus on identifying root causes and driving solutions.
- Provide administrative support to the Sales team, including quotations and customer account tasks.
- Maintain clear and accurate customer records, including communication logs and feedback.
- Support continuous improvement projects within the customer care function.
Customer Care Co-Ordinator Key Skills, Experience and Qualifications:
- Previous experience in a Customer Service or Sales Support role, ideally within the Manufacturing, Engineering, or Industrial sectors.
- Strong communication and interpersonal skills with a customer-first approach.
- Detail oriented and organised, able to manage multiple priorities effectively.
- Confident using Microsoft Office and ERP/CRM platforms such as SAP, Oracle, or Salesforce.
- A proactive problem-solver who is adaptable and works well under pressure.
- Team-oriented with a flexible attitude and willingness to learn.
- GCSEs or A-Levels (or equivalent) required.
- Additional certifications or relevant qualifications would be an advantage.
- Language skills are desirable but not essential.
Benefits:
- Generous holiday allowance including 25 days plus statutory bank holidays.
- Pension scheme to help you plan for the future.
- Health and wellbeing support through an employer funded cash plan and access to confidential counselling services.
- Convenient on site parking available to all employees.
- Opportunity to join the Cycle to Work initiative.
- Thorough onboarding process with full training provided.
- A workplace culture that promotes growth, collaboration, and inclusivity.
- Career development opportunities with a strong focus on internal progression.
This Customer Care Co-ordinator vacancy is being advertised by S&D Trade Recruitment, who are operating as an employment business.
Agency in Bolton employer: S & D Trade Recruitment Ltd
Join a forward-thinking global leader in Manufacturing and Engineering based in Bolton, where you will thrive in a supportive work culture that prioritises employee growth and collaboration. With generous benefits including a competitive salary, extensive holiday allowance, and health and wellbeing support, this role as a Customer Care Co-ordinator offers a unique opportunity to develop your career while making a meaningful impact on customer relationships and internal processes.
Contact Details:
S & D Trade Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Agency in Bolton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in Manufacturing and Engineering, so you can show them you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! As a Customer Care Co-ordinator, you'll need to respond to enquiries and manage complaints effectively. Role-play with a friend or use online resources to sharpen your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Agency in Bolton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in customer service, especially within manufacturing or engineering. We want to see how your skills align with the role of Customer Care Co-ordinator!
Showcase Your Communication Skills:Since this role is all about connecting with customers, let your communication skills shine through in your application. Use clear and concise language, and don’t forget to mention any experience you have in managing customer enquiries or complaints.
Highlight Your Problem-Solving Abilities:We love proactive problem-solvers! In your application, share examples of how you've tackled challenges in previous roles. This will show us that you're adaptable and ready to handle the fast-paced environment of customer care.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. We can’t wait to hear from you!
How to prepare for a job interview at S & D Trade Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and recent projects. Understanding their manufacturing processes and customer care philosophy will help you tailor your responses and show genuine interest.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved complaints or improved customer satisfaction, as these stories will resonate well with the interviewers.
✨Familiarise Yourself with ERP/CRM Systems
Since the role involves using ERP and CRM systems, brush up on your knowledge of platforms like SAP or Salesforce. If you have experience with these systems, be ready to discuss how you’ve used them to enhance customer interactions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in the customer care department. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
