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For Companies At a Glance
- Tasks: Manage customer orders and stock allocations while collaborating with internal teams.
- Company: Join SC Johnson, a family company with over 130 years of innovation.
- Benefits: Enjoy flexible hours, 33 days off, free gym access, and more!
- Other info: Dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of a diverse team making a real impact in customer fulfilment.
- Qualifications: Fluent in English and Italian; customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
SC Johnson is a fifth-generation family company built on the spirit of our people. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.
Function: EMEA Shared Service Centre (SSC) – Customer Fulfilment
About the role
As part of the EMEA SSC, you will provide outstanding service for all aspects of service for a portfolio of defined customers (retailers) and for the SCJ sales team for which you are responsible; for this reason, we will require you to speak Italian. You will attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders and liaise with internal stakeholders, working closely with the team to plan and organize every detail of the customer fulfilment journey.
About the Team/Department
The Customer Supply Chain function is made up of 7 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on time in full to our customers (retailers).
What’s in it for you?
- Flexible starting and finishing times + 4.5 day working week
- 33 days annual leave including public holidays due to supporting European countries
- Free parking, Shuttle bus from local train stations, EV Charging, Cycle to Work Scheme
- Newly updated onsite Gym with free classes + NEW Spin Studio!
Responsibilities
- Leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on-time delivery if appropriate) in line with departmental and customer targets.
- Maximise collaborative ways of working with trade customers through analysis; communicate recommendations to benefit the business and build strong collaborative relationships with our partners in the local business to drive commercial and supply chain initiatives.
- Professionally manage stock allocations in line with local sales & supply chain teams’ expectations in low or out of stock situations.
- Ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers.
- Ensure the accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.
Experience you’ll bring
- Fluent in English and Italian both written and verbal; Greek would be an advantage.
- Supply Chain Experience or understanding of end-to-end Supply Chain (desirable).
- Previous experience in customer services and order management experience (desirable).
- Intermediate level in Word, Excel and Outlook.
Behaviours you’ll need
- Influencing, presenting, communication and problem-solving skills.
- Ability to establish collaborative and trusting business relationships through professional, proactive interactions.
- Very good team player.
- Mindset to seek continuous improvement.
Inclusion & Diversity
We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.
Order Management Analyst - Italian Speaker in Frimley employer: S. C. Johnson & Son, Inc.
Contact Detail:
S. C. Johnson & Son, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Management Analyst - Italian Speaker in Frimley
✨Tip Number 1
Network like a pro! Reach out to current employees at SC Johnson on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching SC Johnson's values and recent news. Show us that you’re not just another candidate, but someone who genuinely cares about their mission and products.
✨Tip Number 3
Practice your Italian! Since this role requires fluency, brush up on your language skills. Try role-playing common customer service scenarios in Italian to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team!
We think you need these skills to ace Order Management Analyst - Italian Speaker in Frimley
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires you to speak Italian, make sure to highlight your language proficiency in your application. We want to see how you can leverage your bilingual skills to enhance customer relationships and communication.
Tailor Your Experience: When detailing your previous experience, focus on any roles related to order management or customer service. We love seeing how your past experiences align with our needs, so don’t hold back on the specifics!
Be Professional Yet Personable: While we appreciate professionalism, we also value a friendly approach. Use a tone that reflects your personality while maintaining a level of professionalism that shows you’re serious about joining our team.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at S. C. Johnson & Son, Inc.
✨Know Your Stuff
Make sure you understand the role of an Order Management Analyst and the specifics of supply chain management. Brush up on your knowledge of SAP, as it’s crucial for processing orders accurately. Familiarise yourself with SC Johnson's brands and values to show your enthusiasm for the company.
✨Show Off Your Language Skills
Since fluency in Italian is a must, practice speaking and writing in Italian before the interview. Be prepared to answer questions in both English and Italian to demonstrate your proficiency. This will not only showcase your skills but also your ability to communicate effectively with diverse teams.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving and influencing skills. Think of examples from your past experiences where you successfully managed stock allocations or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Emphasise Teamwork and Collaboration
SC Johnson values collaborative working, so be ready to discuss how you’ve built strong relationships in previous roles. Share specific instances where you worked closely with others to achieve a common goal, highlighting your ability to be a team player and contribute positively to the workplace culture.