At a Glance
- Tasks: Manage customer orders and stock allocations while ensuring top-notch service.
- Company: Join a global leader in customer fulfilment with a diverse team.
- Benefits: Enjoy flexible hours, 33 days leave, and a revamped gym with free classes.
- Other info: Dynamic work environment with opportunities for continuous improvement and growth.
- Why this job: Make an impact in supply chain management while developing your skills.
- Qualifications: Fluent in English and French, with customer service experience preferred.
The predicted salary is between 30000 - 40000 € per year.
Please note this role is not eligible for relocation.
Function: Shared Service Centre - Customer Fulfillment
Location: Frimley, Surrey
About the role
As part of the EMEA Shared Service Centre, you'll provide outstanding service for all aspects of service for customers in our Iberian markets (retailers) and for the SCJ sales team for which you're responsible. You will attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders, and liaise with internal stakeholders while working closely with the team to plan and organize every detail of the customer fulfilment journey.
About the function
The Customer Supply Chain function is made up of 5 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on time in full, to our customers.
What’s in it for you?
- Flexible starting and finishing times + 4.5 day working week
- 33 days annual leave including public holidays due to supporting European countries
- Shuttle bus from local train stations, Cycle to Work Scheme, EV Charging, Free parking
- Newly revamped Gym with free classes and NEW Spin Studio!
Responsibilities:
- Leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on time delivery if appropriate) in line with departmental and customer targets.
- Work closely with other members of the customer Fulfilment team, as well as the Associate Manager to provide outstanding service to all customers.
- Maximize collaborative ways of working with trade customers through analysis; communicate recommendations to benefit the business and build strong collaborative relationships with our partners in the local business to drive commercial and supply chain initiatives.
- Professionally manage stock allocations in line with local sales & supply chain teams’ expectations in low or out of stock situations.
- Ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers.
- Supported by promotional grids, work closely with local sales teams and customers to ensure the professional management of customer promotions/other trade events.
- Ensure the accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.
- Deliver ongoing effectiveness improvements to the order management activity using LEAN Tools and Methodologies.
Experience you’ll bring:
- Fluent in English and French, written and verbal
- Should be of graduate caliber
- Supply Chain Experience or understanding of end-to-end Supply Chain (desirable)
- Previous experience in customer services and order management experience (desirable)
- Intermediate level in Word, Excel and Outlook
- Knowledge of Lean methodology & tools an advantage (desirable)
Behaviours you’ll need:
- Ability to work under pressure and excellent attention to detail
- Ability to establish collaborative and trusting business relationships, through professional, proactive interactions
- Good team player and must show flexibility/adaptability
- Mindset to seek continuous improvement
- Strong communication and influencing Skills
Inclusion & Diversity
We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.
Order Management Analyst - French Speaker in Frimley employer: S. C. Johnson & Son, Inc.
As an Order Management Analyst at our Frimley location, you'll join a dynamic team within the EMEA Shared Service Centre, where we prioritise outstanding customer service and collaboration. Enjoy a flexible working environment with a 4.5-day week, generous annual leave, and access to excellent facilities including a newly revamped gym. We are committed to your professional growth and fostering an inclusive culture that celebrates diversity, making us an exceptional employer for those seeking meaningful and rewarding careers.
Contact Detail:
S. C. Johnson & Son, Inc. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Order Management Analyst - French Speaker in Frimley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to order management. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! If you have experience with SAP or Lean methodologies, be sure to highlight these during interviews. We want to see how you can bring value to the team and improve processes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our success.
We think you need these skills to ace Order Management Analyst - French Speaker in Frimley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Order Management Analyst role. Highlight your experience in customer service and order management, especially if you've worked with supply chains before. We want to see how your skills match what we're looking for!
Show Off Your Language Skills:Since this role requires fluency in both English and French, don’t forget to showcase your language abilities. Whether it’s in your CV or cover letter, let us know how you’ve used these skills in a professional setting.
Be Specific in Your Cover Letter:Your cover letter is your chance to shine! Be specific about why you want to join StudySmarter and how you can contribute to our team. Mention any relevant experiences that demonstrate your ability to manage orders and collaborate effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at S. C. Johnson & Son, Inc.
✨Know Your Order Management Basics
Make sure you brush up on your order management knowledge, especially in relation to supply chain processes. Understand how stock allocations work and be ready to discuss how you would handle low or out-of-stock situations.
✨Show Off Your Language Skills
Since this role requires fluency in both English and French, practice speaking and writing in both languages. Be prepared to answer questions in French during the interview to demonstrate your proficiency.
✨Demonstrate Your Team Spirit
This position involves working closely with various teams, so be ready to share examples of how you've successfully collaborated in the past. Highlight your ability to build strong relationships and communicate effectively with stakeholders.
✨Emphasise Continuous Improvement
Familiarise yourself with LEAN methodologies and be prepared to discuss how you’ve applied these principles in previous roles. Show that you have a mindset geared towards continuous improvement and can bring innovative ideas to the table.
