Accounts Receivable Collections & Resolutions Analyst - EU Language in Frimley

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

Location: Frimley, Surrey

Function: Shared Service Centre (SSC) – Credit Control

Contract: 12 month Fixed Term

Start Date: Monday 6th July

This role does not offer international relocation.

Overview: Our EMEA SSC based in the UK has around 240 people across 3 different functions - Finance, Credit & Collections and Supply Chain. We support over 20 countries and speak around 35 different languages. The SSC is just one of 5 different SCJ businesses based at the Frimley site.

About the role: This role is to manage the Credit Control and Resolution activities for different markets. Ensuring customers follow payment terms, validation of deductions, ledger’s reconciliations and ensuring accurate allocation of customers’ invoices to the correct accrual, investigation and price and freight related activities.

About the Team/Department: The Customer Financial Services (CFS) team is made up of a number of multilingual teams who support our commercial businesses across the EMEA region with their Collections, Resolutions, Cash Allocation and Pricing requirements.

What’s in it for you?

• Flexible starting and finishing times + 4.5 day working week
• Study support, Competitive pay & benefits incl Profit Share
• 33 days annual leave including public holidays due to supporting European countries
• Free Parking, Shuttle bus from local train stations, Cycle to Work Scheme, EV charging
• Newly refurbished onsite Gym with new Spin Studio and Classes

Responsibilities: This role assumes responsibility of managing the credit risk, and resolutions for a portfolio of customer accounts on behalf of EMEA Subsidiaries and Head Quarter. It requires a strong numerical and reasoning ability, to work independently, to proactively chase Receivable items, to raise and deal with customer’s claims, and resolve queries in a timely manner through escalation to Commercial business partners and line Manager.

Collections:

• Develop, maintain and improve relationships with internal and external customers
• Minimise the risk of invoices Overdues before month and address early any potential risks/concerns of Overdues invoices.
• Coordinate and manage insolvency claims and deductions resolution in close collaboration with SSC and Local Country stakeholders.
• Ensure customers account reconciliations are completed and accurate.
• Comply with Sarbanes & Oxley (SOX) requirements for Accounts Receivable processes.

Resolutions:

• Manage the customer rebates and promotional invoices, ensuring customers invoices are validated with the accruals tracker and processed in a timely manner.
• Manage the creation of Non-Discretionary LTA (Long Term Agreements) and Discretionary Customer agreements, avoiding non-approved expenditure.
• Monthly & ad-hoc review of rebate expenditure, including accruals, and providing necessary & meaningful report variance analysis to local Business Team.
• Monthly reconciliation of the subsystem (TSM) to SAP GL accounts and month end reporting.
• Investigation and Posting of Rebates / Freight claims / deductions with local Country commercial and service providers.

Experience you’ll bring:

• Must be fluent in one or more EU languages, both written and spoken.
• Experience as a Credit Controller or general Finance background.
• Proficient in Outlook & Microsoft Office tools, particularly Excel – Vlookups / Pivot Tables.
• SAP experience.
• ICM Qualification (nice to have).

Behaviors you’ll need:

• Excellent communication and interpersonal skills.
• Strong Proactivity and Personal Ownership Skills.
• Demonstrate adaptability & teamwork spirit.
• Process improvement mind set.

Inclusion & Diversity: We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.