At a Glance
- Tasks: Join our Flight Crew to create unforgettable experiences for guests while ensuring safety and cleanliness.
- Company: Exciting entertainment venue focused on fun and guest satisfaction.
- Benefits: Competitive pay, free food, employee discounts, and on-site parking.
- Other info: Flexible part-time roles with opportunities for growth in a fun environment.
- Why this job: Be part of a vibrant team making special memories for guests every day.
- Qualifications: Enthusiastic, friendly, and able to work weekends and evenings.
Ideal Candidate Availability Requirements:
We are looking for candidates who can commit at least one full day at the weekend, as well as either or both of the following availability:
Midweek during school term time
A couple of evenings per week
Job Description -
All Team
- Our guests expect to be in a safe, hygienic and presentable park. All cleaning is very important and needs to be carried out thoroughly and professionally by all Flight Crew members.
- Our guests deserve 100% of our attention to ensure they have a great time and a safe time.
- At all times you must look out for everyone in your team. If someone needs help, give them the help they need.
- Following instructions and guidance given by a senior member of staff (i.e. Shift Leader, Manager or Park Manager).
Guest Experience
The main focus for Flight Crew is to ensure that all our guests have a great time and a safe time. Praise, support, encourage and look after our guests. Laugh with them. High Five them. Keep them safe
- For our younger guests, tell their mums and dads and grandparents what they\'ve done.
- Let guests know of our offers.
- Always providing the best guest experience, so that guests return again.
- Ensuring all guests have a relaxed and enjoyable day that they will tell all their friends and family about.
- Ensuring that every guest that enters our parks immediately feels the welcoming atmosphere.
- You must ensure that the park and site are always clean, smell nice and are well maintained.
- Ensuring our guest experience plans are followed to the letter every time to always offer consistency.
- Interact with guests in a friendly way.
Front Desk Crew
How our guests are welcomed and served in the first few minutes of entering the park is crucial. To this end, you welcome them with a smile and help to create a warm and friendly introduction for them into the park. You will also need to work at the most efficient pace to help create the fun atmosphere that we want our guests to experience.
- Greeting guests and welcoming them to our facility. This is to be done immediately upon guests entering our parks, the first thing they must see is a happy smiley face.
- Guiding guests through the initial Risk Acknowledgement and safety process
- Ensuring correct sign-in procedures are strictly followed each time, i.e. Verifying guest names, Risk Acknowledgement status, age and jump times then processing flight ticket transactions within the POS software. This is a non-negotiable item and must be done 100% correct every time.
- Giving Safety Briefings.
- Processing large group and birthday party transactions.
- Answering the phones and being fully informative.
- Dealing with guest\'s queries.
- Ensuring that our auto-attendant system is making proper call-offs.
- Stocking and taking inventory on socks, wristbands, hats, shirts, promo items, etc.
- Performing janitorial services as needed for Toilets, Front Desk/Entry area, Arena and external grounds.
- Taking credit/debit card payments over the phone and booking in.
- Assisting in all other positions as and when required.
- Giving 100% attention when handling cash to ensure no errors.
Arena Crew Members
- It is your responsibility to ensure that guests are having a great time and a safe time and that the park, always, is presentable for our guests.
- Treat all guests as if they were your own guests.
- Promoting a fun and safe jumping environment for guests.
- Working together to educate guests on the safest jumping practices by reminding guests of the Park Rules.
- Proactively seeking opportunities to assist in injury prevention in regard to trampoline equipment, guest actions, following of park rules and assuring decking is clear from food, drinks, spills, and other loose items.
- Verifying colour of wristbands times for entry and exit of everyone.
- Minimising potential injury by proactively scanning the trampoline area.
- Managing and assisting injured guests by utilising other crew members, radio head-sets, first aid kits, ice packs, bandages and protecting injured guests from others during moments of trauma whilst asking suitable questions in order to create a plan of action.
- Organizing Dodge-ball games, assisting with Trapeze (if applicable), and any other attraction as needed.
- Disinfecting and cleaning the Arena on a daily basis.
Party Hosts
The most important thing to remember here is that this is a little boy or girl\'s birthday We have to do everything possible to make it special for them AND we need to make it as enjoyable and stress-free an experience as possible for their parents. If the kids have a good time that\'s great but we also need to make sure the parents have a great time also.
- Hosting Parties and large group events.
- Ensuring that the party organiser is assisted from the minute they walk in to the minute they leave.
- Ensuring that the party organiser has a stress-free time and the children have a great fun time.
- Ensuring the party room is clean and ready for the party organiser for their scheduled time.
- Following the party procedure at all times.
Job Types: Part-time, Permanent
Pay: £7.55-£12.21 per hour
Benefits:
- Discounted or free food
- Employee discount
- On-site parking
Work Location: In person
Flight Crew in Edinburgh employer: Ryze Edinburgh
Join our vibrant team as a Flight Crew member, where your commitment to guest experience and safety is at the heart of what we do. We offer a fun and supportive work environment, with opportunities for personal growth and development, all while enjoying the perks of discounted food and on-site parking. Located in a lively park setting, you'll be part of a community that values teamwork and creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Flight Crew in Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in with their team.
✨Tip Number 2
Practice your guest interaction skills! Since the role is all about providing a great experience, think of fun ways to engage with guests. Maybe even role-play with a friend to get comfortable with the vibe.
✨Tip Number 3
Show your enthusiasm! When you’re chatting with the hiring team, let your passion for creating memorable experiences shine through. A positive attitude can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows you appreciate the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Flight Crew in Edinburgh
Some tips for your application 🫡
Show Your Availability:Make sure to highlight your availability in your application. We’re looking for candidates who can commit at least one full day on the weekend and some midweek time during school term. Let us know when you can work!
Emphasise Guest Experience:In your application, share any previous experience you have in customer service or working with guests. We want to see how you can contribute to creating a fun and safe environment for everyone!
Be Professional and Friendly:Your written application should reflect your personality! Use a friendly tone and show us that you understand the importance of being professional while interacting with guests. A smile goes a long way, even in writing!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ryze Edinburgh
✨Know the Role Inside Out
Before your interview, make sure you understand the Flight Crew role thoroughly. Familiarise yourself with the job description and think about how your skills and experiences align with the responsibilities, like ensuring guest safety and providing a great experience.
✨Show Your People Skills
This role is all about interacting with guests and making their experience memorable. Be ready to share examples of how you've successfully engaged with customers in the past, whether it’s through friendly greetings or handling queries effectively.
✨Demonstrate Team Spirit
Since teamwork is crucial for this position, come prepared to discuss how you’ve worked well in teams before. Highlight instances where you’ve supported colleagues or contributed to a positive team environment, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to guest interactions or safety protocols. Think about how you would handle various scenarios, such as dealing with an upset guest or ensuring safety during busy times, and articulate your thought process clearly.
