At a Glance
- Tasks: Engage with key decision-makers and build impactful relationships with global organisations.
- Company: Join Semrush, a leader in online marketing technology with a vibrant culture.
- Benefits: Enjoy flexible hours, unlimited PTO, and support for your hobbies.
- Other info: Be part of a diverse team committed to inclusion and personal growth.
- Why this job: Make a real impact in a fast-paced environment while driving customer success.
- Qualifications: 5-8 years in Technical Pre-Sales or Sales Engineering, with a focus on enterprise customers.
The predicted salary is between 63000 - 77000 £ per year.
Are you ready to be part of something big? In this role, you’ll engage with key decision-makers, forge impactful relationships with some of the world’s most influential organizations, and directly contribute to the growth of Semrush.
Some highlights of our success include:
- Semrush named a Leader in The Forrester Wave™: Search Engine Optimization Solutions, Q3 2025
- $400M+ Annual Recurring Revenue
- 118,000+ paying customers worldwide
- 1M+ freemium users
- Exceptional demand for our new Enterprise platform, with deals secured from global giants like P&G, Tesla, FedEx, Samsung, Amazon, and others.
If you're looking for a role where your impact will be visible and meaningful, we’d love to hear from you.
Tasks in the role:
- Be a thought leader to the sales team and a technical lead on strategic client relationships across various industry verticals.
- Act as a trusted advisor to our customers, identifying and developing new business opportunities that align with their objectives.
- Build and maintain strong strategic relationships with account teams, partners, and customers to support sales objectives.
- Collaborate with sales teams to assess potential deals, determine customer needs, and identify the best approach for engagement.
- Conduct deep-dive discussions and discoveries with prospects to uncover pain points and understand workflows, use cases and technical requirements.
- Deliver customized and engaging product demonstrations that illustrate the value of Semrush’s solutions, positioning them against competitors where needed, incorporating real-world examples and addressing customer-specific challenges.
- Take ownership of the technical solution validation during the sales process by leading technical assessments, proof of concepts, objection handling, buyer enablement and more.
- Provide authoritative guidance on technical concepts, with expertise in API, data handling, integrations, security, and processes.
- Collaborate with Executives, Product, Sales, and other senior-level stakeholders to champion an environment for ongoing strategic customer success.
- Ensure smooth transition from pre-sales to post-sales, providing insights and recommendations to customer success teams for ongoing success.
- Establish a deep understanding of Semrush’s technology portfolio and its competitive landscape and analyze market trends to effectively position Semrush as the leading choice for customers.
- Participate in non-deal related activities such as internal training, webinars, events, and collaborate with other Semrush teams on initiatives to drive customer success.
What we’re looking for:
- Proven experience working with India-based Enterprise customers is a must.
- Native English speaker (proficiency in languages of India is a strong plus).
- 5-8 years of experience in Technical Pre-Sales, Post-Sales, or Sales / Solutions Engineering within a SaaS company.
- 2-3 years of experience in mid-market or enterprise sales, with a track record of closing complex deals > €250K ARR.
- Proficiency in sales methodologies such as Sandler, Challenger, SPIN, MEDDPICC, etc.
- Strong sense of ownership and experience leading the technical solution validation of a deal.
- Exceptional collaboration skills and an organizational and structured approach.
- Customer-first mindset with a passion for delivering exceptional customer experiences.
- Strong communication skills, with the ability to interact confidently with clients.
- Digital marketing knowledge (e.g. SEO, PPC, Content Marketing, Social, consumer behavior, etc.) highly preferred.
- Ability to thrive in a fast-paced, team-oriented environment.
- A Bachelor degree is preferred (e.g. engineering, business administration or similar field), or equivalent experience.
A bit about the team:
The Sales team is at the forefront of empowering businesses to achieve online visibility and digital marketing success. Through our One Semrush selling approach and world-class enablement programs, we equip our team with the tools, resources, and training needed to exceed sales goals, maximise earning potential, and deliver meaningful results for our clients.
What’s in it for you:
- Flexible working hours
- Unlimited PTO
- Flexi Benefit for your hobby
- Employee Support Program
- Loss of family member financial aid
- Employee Resource Groups
- Meals, snacks, and drinks at the office
- Corporate events
- Teambuilding
- Training, courses, conferences
A little more about our company:
Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, social media and competitive research campaigns and get measurable results from online marketing. We've been developing our product for 17 years and have been awarded G2's Top 100 Software Products, Global and US Search Awards 2021, Great Place to Work Certification, Deloitte Technology Fast 500 and many more. In March 2021 Semrush went public and started trading on the NYSE with the SEMR ticker. 10,000,000+ users in America, Europe, Asia, and Australia have already tried Semrush, and over 1,700 people around the world are working on its development. The Semrush team is constantly growing.
Our Diversity, Equity, and Inclusion commitments:
Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don’t 100% match all requirements, don’t be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace.
We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.
Customer Success Manager, Enterprise (Strategic Customer Success Team) employer: Ryte Technology Services LLC
At Semrush, we pride ourselves on being a dynamic and innovative employer that champions employee growth and well-being. Our flexible working hours, unlimited PTO, and comprehensive support programs create a work culture that values balance and personal development. Join us in our vibrant office environment where collaboration thrives, and enjoy unique benefits like corporate events and continuous training opportunities, all while contributing to the success of leading global brands.
Contact Details:
Ryte Technology Services LLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Enterprise (Strategic Customer Success Team)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ryte Technology Services LLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ryte Technology Services LLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager, Enterprise (Strategic Customer Success Team)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ryte Technology Services LLC:Your cover letter is your chance to shine! Tell us why you want to work at Ryte Technology Services LLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ryte Technology Services LLC!
How to prepare for a job interview at Ryte Technology Services LLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
