At a Glance
- Tasks: Engage with customers, manage orders, and resolve queries in a fast-paced environment.
- Company: Join a dynamic team at a leading company in Marlow, Buckinghamshire.
- Benefits: Enjoy free parking, work from home options, 25 days holiday, and private medical insurance.
- Other info: Access to discounts, gym allowance, and a supportive employee wellbeing programme.
- Why this job: Make a real difference in customer experiences while developing your career.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Join Our Team as a B2C Customer Services Agent and Elevate Your Career! Are you ready to make a difference? We're looking for a passionate Customer Services Agent to join our UK Operations Team! As a Customer Services Agent, you'll dive into the thrilling world of our fast-paced Operations department, working within our dynamic Customer Service, Business to Consumer team. You'll be based in our stunning, modern office in Marlow, Buckinghamshire.
What You'll Do:
- Deal directly with customers either by telephone or electronically via internal Contact Centre Solution and CRM systems.
- Manage all direct customer orders as per the internal sales order process.
- Handle and respond efficiently to all general and order specific direct customer enquiries.
- Manage return requests effectively, whilst ensuring all relevant systems are updated as per company procedures.
- Support with order status updates and delivery tracking queries.
- Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management.
- Effectively manage the complex customer complaints and escalate it to the right stakeholders to support resolutions.
- Provide feedback on the efficiency of the customer service process and areas of improvement.
- Communicate and coordinate with internal and third-party stakeholders to include Sales and Marketing, Logistics and After Sales Support to manage queries.
- Carry out other ad-hoc duties as required from time to time.
Why Join Us? Exciting Benefits:
- Free on-site parking at the office.
- A non-contractual work from home option (ideally on successful completion of first 3 months of employment).
- 25 days holiday bank holidays.
- Private Medical Dental Insurance.
- Group Life Assurance Benefits.
- Annual Gym Allowance.
- Discounted Milwaukee and Ryobi products.
- Access to our TTi Benefits Hub which includes discounts with many high street retailers.
- Support towards Eye Sight Tests for DSE use.
- On-site 3rd party restaurant and coffee shop in our offices.
Employee Wellbeing:
- Employee Assistance Programme with a confidential helpline available 24/7.
Skills Required:
- Previous experience within a Customer Service position is essential.
- Knowledge of CRM systems.
- Understanding of relevant legislation including Consumer Rights Act and Distance Selling Regulations.
- A self-motivated, passionate, and enthusiastic approach to work and providing excellent customer service.
- Excellent communication skills, both oral and written.
- Outstanding verbal communication skills and with experience of dealing with challenging customer complaints.
- Strong data entry, typing and analytical skills.
- Professional and empathic approach to resolving issues.
- Strong Ms Office Skills.
Customer Services Agent employer: RYOBI UK
Join a vibrant team in our modern Marlow office, where we prioritise employee growth and a supportive work culture. As a Customer Services Agent, you'll enjoy comprehensive training, opportunities for career advancement, and a collaborative environment that values your contributions. With a focus on work-life balance and employee well-being, we offer a rewarding experience that empowers you to make a real difference in customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Agent
✨Tip Number 1
Get to know the company! Research our values and culture so you can show us how you fit in. When you understand what we stand for, you can tailor your approach and impress us during the interview.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky questions or complaints during the interview.
✨Tip Number 3
Show off your skills! Bring examples of how you've handled customer queries or complaints in the past. We love hearing about real-life experiences that demonstrate your problem-solving abilities and communication skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send us a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Customer Services Agent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous customer service roles and any experience with CRM systems, as this will show us you're a great fit for the Customer Services Agent position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can make a difference at StudySmarter. Be sure to mention specific examples of how you've handled customer complaints or improved processes in the past.
Show Off Your Communication Skills:Since excellent communication is key for this role, ensure your written application is clear, concise, and free of errors. This is your opportunity to demonstrate your outstanding verbal and written communication skills right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the exciting benefits we offer!
How to prepare for a job interview at RYOBI UK
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those related to the Consumer Rights Act and Distance Selling Regulations. Being able to discuss these topics confidently will show that you understand the legal framework behind customer interactions.
✨Familiarise Yourself with CRM Systems
Since you'll be using CRM systems daily, it’s a good idea to get comfortable with them before your interview. If you have experience with specific systems, be ready to share examples of how you've used them to manage customer enquiries or complaints effectively.
✨Prepare for Common Scenarios
Think about common customer service scenarios, especially dealing with complaints. Prepare a few examples from your past experiences where you successfully resolved issues, highlighting your communication skills and ability to empathise with customers.
✨Show Enthusiasm and Passion
Let your passion for customer service shine through during the interview. Share why you love helping customers and how you believe great service can make a difference. This enthusiasm can set you apart from other candidates!
