Service Support Administrator Apprentice

The Apprentice will provide comprehensive administrative and operational support across customer services, bookings, scheduling, recruitment, and compliance functions. The role supports the efficient planning and delivery of services and ensuring a high standard of customer experience.

About the Employer: Every month, over 10,000 drivers trust D4Drivers for their medical examinations, alongside some of the UK’s largest and most reputable companies. Since 2013, D4Drivers has established itself as the leading provider of driver medicals in the UK. We strive to enhance our services to meet and exceed your expectations.

What You’ll Do:

• Customer Service & Communication: Handle incoming telephone calls professionally, dealing with enquiries and providing accurate information. Process service bookings efficiently and accurately. Respond to email enquiries promptly across all service areas. Deliver excellent customer service and maintain a positive customer experience. Act as a key point of contact for customers and internal teams.
• Service Delivery and Scheduling Support: Schedule clinicians and resources for clinics and service delivery. Maintain and update scheduling records. Coordinate availability and ensure effective utilisation of resources. Support the planning and coordination of clinics and service delivery. Assist with day-to-day operational administration tasks. Ensure service records and booking details are accurate and up to date.
• Recruitment & Compliance Support: Assist with recruitment of clinicians, including onboarding activities. Support compliance processes such as document checks and record maintenance. Ensure all compliance documents are complete and up to date.
• Administration Duties: Process returned forms and documentation in a timely manner. Create and issue certificates and outcome reports. Maintain organised filing systems and accurate electronic records.
• Data Protection & Confidentiality: Handle sensitive personal and medical data in line with GDPR requirements. Ensure all data is stored, processed, and shared securely. Maintain strict confidentiality at all times.

Training Outcome: Upon completion of this apprenticeship there will be opportunities to develop in the company.

Skills Required: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Analytical skills.

Qualifications: Essential - GCSE - English - C / 4; Essential - GCSE - Maths - C / 4.

Course Information: Course: Business administrator (level 3); Level: 3; Route: Business and administration; Apprenticeship Level: Advanced.

Working Arrangements: Working Week: Monday - Friday (Hours to be confirmed at interview). Expected Duration: 1 Year 6 Months. Number of Positions Available: 2. Training Provider: TELFORD COLLEGE.